Makati Shangri-la used to be the “in” hotel. If you were invited to stay here you could consider yourself privileged. The breakfast buffet at Circles is still ok but the attitude of the staff at this hotel has deteriorated that they now seem rude.

I asked for a new glass of water since my old glass was bussed out. The waiter just gave me a glass of water from the next table. It should have been ok it the meeting was just starting but it was already in the afternoon and that glass may have been used by somebody else.

Since this was a meeting, I there was 2 pieces of paper and a pencil provided at the start of the day. The wait staff collects these after lunch. I was trying to tell the waiter that I wrote down notes and I needed them but he kept on trying to get the paper until I almost raised my voice.

Security, which is the first personnel from the hotel that you interact with is no better. They are the laziest people in the hotel. A five star hotel should have staff ready to assist you at the entrance. Makati Shangri-la, or even Edsa Shangri-la and Shangri-la at the Fort have the worst security personnel. They don’t make any effort to assist you and even have an attitude.

Booked a Superior Room with a King sized bed to celebrate my son's birthday. The hotel and the room are a bit dated, but everything inside the room was still in perfect condition. The room is spacious and the amenities were complete. Best of all, there were two complimentary plates of goodies inside the room when we arrived: one with fruits and the other with gummies and marshmallows. The food we ordered via room service was also delicious! Aside from this, the front desk staff even went to our room (with our prior permission, of course) to bring a slice of cake and sing happy birthday for our toddler the following morning. One of the housekeeping staff even assisted me (without me asking him to do so) as I brought the cake I ordered into the room. He also took the liberty of looking for matches to help light the candle. Finally, upon check out, the front desk staff also gave our toddler a box of chocolates to bring home. As with any other Shangri-la hotel, the service is just superb. They really made our staycation a memorable one, especially for the birthday boy. Kudos, Makati Shangri-la!

Came here for a business trip from the US. Had coworkers stay here before and recommend it. The rooms were spacious and nice, albeit a little dated. Staff was lovely. Breakfast a little spendy but they had a large variety to choose from, even local foods. Pool area very nice, but be careful-it’s slippery when wet. I took a spill, but the staff rushed to help me and sent for a doctor even though I said I was ok. The WiFi was also good. They offer car service to and from airport, which was handy. They were also very helpful in hailing a cab so we could go to Intramuros. Would stay here again.