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Des L

Friendliest Staff

5.0 of 5 bubblesReviewed Dec 28, 2020
From the security officer, to front desk officers to room service staff, I was greeted enthusiasm and welcomed like a long lost family member. The front office manager, Josephine, has the most contagious jolliness. I absolutely enjoyed my stay because of her and her staff.
Date of stay: December 2020
Trip type: Traveled solo
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GM Makati, General Manager at Lub d Philippines Makati, responded to this review
Responded Dec 30, 2020
Dear desl2018,

Thank you for taking time to post a review on Tripadvisor.

We are delighted to learn that you found all our staff very accommodating and welcomed you with enthusiasm. We will share your feedback with all of them, particularly Josephine, our front office manager.

We certainly hope to see you again very soon.

Happy new year to you and your family!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed December 1, 2020

Been to almost 100+ countries, And i would say im lucky to be stranded in this hotel for the Duration of the qurantine. It keeps my sanity because of their amenities at the lobby. Clean and great ambiance. Specially to the great and accommodating staff like Pat And Sheila.

Date of stay: November 2020
Trip type: Traveled solo
Thank TheJumper33
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GM Makati, General Manager at Lub d Philippines Makati, responded to this reviewResponded December 2, 2020

Dear TheJumper33,

Thank you for taking time to post a review on Tripadvisor.

We are glad to learn that you had a wonderful overall stay with us. It is great to know that you found the hotel clean with great ambience.

We will share your shoutout to both Pat and Sheila. I am sure they will be both delighted to hear they did a great job.

We hope to see you again very soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 13, 2020

This was probably my fourth or fifth time staying at Lub'D Makati...but this time, I came as a Returning Overseas Filipino...since I am not an OFW, swab test and hotel stay were at my own expense...thankfully, Lub'D is one of the accredited hotels by BOQ/DOH/DOT and they offer a great deal for ROFs like me. I stayed in a private room which included full board meals while waiting for my swab test result. I initially booked and paid for 2 nights but since my result came out early, I decided to check out a day before and the staff were considerate to refund the unused night. This hotel has been consistently delivering great customer service! The hotel in general was clean and so was my room...I love the smell of my fresh sheets and towels. As I mentioned, my room rate included full board meals but in case you get hungry in between, room service is also available. I highly recommend Lub'D Hostel Makati. In fact, I have informed my friends in Canada to stay in this property when they decide to come to the Philippines...price is reasonable, hotel is immaculately clean, food is great and customer service is amazing! Thank you Lub'D Philippines Makati for a great Quarantine stay experience! :)

Date of stay: November 2020
    • Value
    • Location
    • Service
1  Thank Peachie L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GM Makati, General Manager at Lub d Philippines Makati, responded to this reviewResponded November 14, 2020

Dear Peachie L,

Thank you for taking time to write a fantastic and detailed review about your recent stay with us!

We are delighted to learn that you had a wonderful overall stay with us during your quarantine.

We certainly look forward to having you back as our guest very soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 16, 2020

I stayed in this place for a night when my flight to Hong Kong got cancelled last November. I was alone so I didn't really have to pick a pricey hotel to spend a few hours at. The room was thoroughly cleaned, the bed was comfortable and the ambience of the place is very cozy.

Date of stay: November 2019
Trip type: Traveled solo
Thank JaPoi_88
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GM Makati, General Manager at Lub d Philippines Makati, responded to this reviewResponded September 16, 2020

Dear JaPoi_88,

Thank you for posting an awesome review!

We're glad to learn that you found your room thoroughly cleaned, your bed comfortable and the entire place "cozy". We will share with our staff your positive feedback.

We hope to welcome you back again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 12, 2020

The hostel was very accessible to grocery stores, pharmacies, fast-food chains, and malls. They offer a good breakfast as well. the room was spacious and the view was great it was (city view). I had to check out the rooftop but due to the current situation today it was inaccessible, and also their housekeeping can't attend your needs for your room service must be less a contact policy had to change my own linens and bedsheets. The wifi connection was really unstable had a hard time connecting they should probably need to fix it for working travelers. overall Lub d is still highly recommended.

Date of stay: September 2020
    • Value
    • Cleanliness
    • Service
Thank wintercylo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GM Makati, General Manager at Lub d Philippines Makati, responded to this reviewResponded September 14, 2020

Dear wintercylo,

Thank you for posting a review on Tripadvisor.

We are glad to learn that you found the hostel very accessible and our breakfast offering good. Thank you also for your understanding about our restaurant's temporary closure due to the current situation we are all faced with.

We certainly hope to see you again very soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 21, 2020 via mobile

I booked for 4 nights in the hotel when i was in Manila. I had some important errands at the embassy in Manila that I had to process and finish back then.

Upon arriving at hotel they need some documents that should be submitted at the reception.
During the check-in process i requested a room on the higher floor and Mark gave me a room on the 12th floor with an awesome city view.

I had a junior private room facing power plant in rockwell.
Room was spacious and clean. The bathroom is kinda small but it's okay.
However, their wifi needs to be improve, sometimes it's really non-existence. It’s really slow so might be better off using your own cellular data roaming.

The staff were very helpful and kind especially to Jonsonn of Housekeeping and Mark of the Guest Services for my requests, help and assistance. In general, it’s all good.

Ciao! I'll definitely be back soon, till next time. Thank you!

Date of stay: August 2020
Trip type: Traveled on business
1  Thank gerinbautista22
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GM Makati, General Manager at Lub d Philippines Makati, responded to this reviewResponded August 22, 2020

Dear gerinbautista22,

Thank you for posting a review on Tripadvisor.

We're glad to know that you had an enjoyable overall stay with us. We are also delighted to learn that you appreciated both Mark and Johnson during your stay. Rest assured that your feedback will be shared with them and to the rest of the Lub d Makati team.

We hope to see you again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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