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1 - 6 of 154 reviews
Reviewed March 14, 2020 via mobile

Location- outskirts of Batangas city, near to SM mall, only a short trip into town.

Facilities- this review is aimed at the relatively new 'suites' apartment complex located behind the original hotel. They are only about 3 years old but already showing a lot of wear. Our room came complete with broken fittings, flooding shower, blocked drains, constant mosquitos in the room, faulty furniture, the list goes on. I am ok with these things having travelled a little in the Philippines but not when being charged an absolute premium price. The only real highlight is the pool which is decent.

Service- Staff encountered during the stay were helpful, in particular, housekeeping and resto staff. Check in and out was done with ease.

Not sure how the original hotel is holding up either. If external appearance is anything to go by it really needs some renovations. We most likely wouldn't stay here again. There are bound to be better options in Batangas city.

Date of stay: March 2020
Trip type: Traveled as a couple
Thank ian_aus
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed November 20, 2019 via mobile

This Hotel is a great venue for seminar-workshop. With big function hall that can accommodate big groups. Rooms are clean and well maintained. With good security and friendly staff as well.
However, comfort rooms near the function hall requires a little bit of repair. Some faucets are not functioning.

Date of stay: November 2019
Trip type: Traveled on business
Thank Iamscorpio
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed July 3, 2019

This hotel was recommended by the staff at Shell Batangas refinery. Nicely decorated with Christmas lights and a beautiful tree at the reception. It's fairly close to the mall as well. Room is clean and tidy.

Date of stay: November 2018
2  Thank John C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed June 21, 2019

We stayed there for 2 nights only.The place is well kept,relaxing and good enough for short visits. The food though is not that good, the staff are accommodating. Overall, it was a nice place to stay. I have no idea with regards to the price as it was company paid.There are some features in the room that may need fixing, the hotel being old as it is.

Date of stay: February 2019
  • Trip type: Traveled on business
    • Value
    • Rooms
    • Service
3  Thank spice858
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
JudyM2155, Resident Manager at Pontefino Hotels, responded to this reviewResponded June 26, 2019

Dear spice858,

Thank you so much for taking the time to share your comments with regards to your stay,

We appreciate your comments to our food and rest assured we will take a look into this the soonest time.

We can extend to you the corporate rate of your company on your next visit.

Hoping to welcome you again.

Best Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 18, 2019

We would like to share our experience and express our gratitude through in a short period of our stay. We found it very enjoyable. The entire staff deserve commendation for acting very professional in a manner the way they entertain us to mention staff in the poolside (marlon and pm shift) they really doing their job! . Their courteousness are exceptionally incomparable. But before ending this special mention to Mr. Lumba for his entering effort sharing his vast experince in Hotel Management, to make Pontefino Hotel to be the best in Batangas.
Thank you very much!!
CHEERS!!!

Date of stay: March 2019
Trip type: Traveled with family
2  Thank Sheilajerry19
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
JudyM2155, Resident Manager at Pontefino Hotels, responded to this reviewResponded June 26, 2019

Dear Sheilajerry19,

I am glad that you enjoyed your stay with us. I truly appreciate your commendation to our staff and will definitely share this with Mr. Lumba and Marlon.

This is an encouragement for us to continue in giving our service to you, our valued guest. It is a pleasure to have you and I look forward to welcoming you back soon at Pontefino Hotel & Residences.

Glad to be of service,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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