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Reviewed September 10, 2018

This is a relieving experience that there is actually a nice place to stay in Batangas City. You can stay here if you plan to explore the attractions in the place coz everything is near (everything is within at least 20 minutes) or just stay there for a relaxing treat. The hotel is more of a resort type/condotel, we stayed at their executive suite near the pool (there are 2 pool areas) - and everything was great except for the smelly toilet/bathroom (which I believe they can fix). There's an oven and microwave, a small table for four (which is actually good enough and there's still space), a spacious living room, and big verandas where you can enjoy the view of the pool. My daughter enjoyed the pool (maybe because she can swim :-)), and the staffs were great they even played with her for acting like she's also a waitress and took our orders and hand to us our bills. Downside is the smelly toilet/bathroom (we stayed at 2215) and it wont go away, another is the parking area wherein you have to cross the street to get there and if you forgot something in your car well you'll have to walk very far. I guess it's because there was a "wedding" during our stay there and the parking space near the lobby was full (should they prioritize their hotel guests?, i'm not sure), and the third is - you can hear the people talking in the other room (particularly at the bathroom) perhaps there was no insulation between walls / or the rooms are not sound proofed at all. But aside from those 3 we had a great time and we'll definitely come back.

Room tip: there are no elevators so ground floor and 1st floor are great
Date of stay: September 2018
  • Trip type: Traveled with family
    • Location
    • Sleep Quality
    • Service
Thank verandof
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
JudyM2155, Resident Manager at Pontefino Hotels, responded to this reviewResponded September 21, 2018

Dear veradof,

Your time in writing us a review is very much appreciated.

We are glad that your daughter enjoyed the pool and the experiece of our dinning services.

Rest assured that all your comments and suggestion will be discussed and this gave us opprtunity to correct and improve our facilities


We hope to welcome you again .

Cordially,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 30, 2018

The security guards are friendly in showing alternate place to park if the main parking lots are occupied or short due to expansion project of the hotel. Receptionist Megann was very accommodating as well. We were given a new room from newly constructed buildings at the back of the main hotel. They were superb in size and very clean. Swimming pool were everywhere and clear.

Room tip: choose the ones at the newly constructed building, but if you are nostalgic circa 2004, then reserved a room at the main building
Date of stay: August 2018
  • Trip type: Traveled on business
    • Value
    • Cleanliness
    • Service
Thank rolidatuin
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
JudyM2155, Resident Manager at Pontefino Hotels, responded to this reviewResponded September 21, 2018

Dear rolidatuin,

Thank you for your review during your stay at Pontefino Hotel & Residences.

I am glad that you enjoyed our Suites and Pool. I truly appreciate your kind words and will definitely share your commendations especially to Megann of Front Office.

This is an encouragement for us to continue in giving our service to you, our valued guest. It is a pleasure to have you and I look forward to welcoming you back soon at Pontefino Hotel & Residences.

Glad to be of service,

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Reviewed August 28, 2018

We booked a room right after our wedding day and we were surprised that we had an upgrade for free. That is super awesome and we spend an awesome weekend there. Though we just slept in the hotel, it is nice and cozy.

Room tip: New hotel rooms are the best!
Date of stay: May 2018
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank ladymyx
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Judy M, Resident Manager at Pontefino Hotels, responded to this reviewResponded September 6, 2018

Dear Jobelle M,

Thank you for choosing Pontefino Hotel.

We are glad you enjoyed your stay,hope you can spend more time in your next visit to enjoy more of our service and facilities.

Glad to be of Service,

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Reviewed August 1, 2018

We did not have any problem during our early check-in. The front desk staff were all pleasant and pleasing to welcome us after a 2 hour drive from Manila. Parking was not even a problem even though plenty of participants in the Grand Fondo Cycling event stayed here and another graduation event taking place. Our room was spacious. Flat TV equipped, plenty of channels, air conditioning was working very well even if its very hot and humid outside. There were plenty of choices in the restaurant as well. We requested our breakfast to be prepared the night before the cycling event and had it delivered to our room. Only issue is the broken tiles in the swimming pool which needs immediate attention.

Date of stay: May 2018
  • Trip type: Traveled as a couple
    • Location
    • Rooms
    • Service
1  Thank Junix19
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Judy M, Resident Manager at Pontefino Hotels, responded to this reviewResponded August 16, 2018

Dear Junix19,

Thank you for choosing Pontefino Hotel as your home during your Grand Fondo Cycling Event.

The whole team is more than delighted to know that your stay in our hotel was made wonderful by our products, and most especially, services. Your kind compliments serve as an inspiration for all of us!

Rest assured we will look into your concern regarding our swimming pool.

It's been our pleasure to have you, and we hope to welcome you back in the near future.

Sincerely,

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Reviewed June 20, 2018 via mobile

My kids loves to stay at Pontefino.. they love the pool.. we love the cozy ambiance.. the friendly staffs from guards, receptionist, housekeeping and everybody in the hotel..actually it's our second home..

Date of stay: April 2018
Trip type: Traveled with family
Thank josalynluna
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Judy M, Residenct Manager at Pontefino Hotels, responded to this reviewResponded July 13, 2018

Dear Josalynluna,

Thank you and we are glad you had a wonderful experience at Pontefino Hotel.

Hope to see you back.

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