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Reviewed January 8, 2023 via mobile

Disappointed. Booked a room that had two double beds but instead was given a room with only one. Compromise was to give us an extra bed, which we agreed to. But the extra bed looked so flimsy, it almost seemed like it did not come from a 5-star hotel. Wifi is free BUT there is barely any signal in our room. Had to use data throughout our stay. One of the pillows was dirty and the room had ants. Concierge and room service were friendly, but the staff at the parking near Forest Lodge really ticked me off. He kept interrogating me about my room details, even asked about the room type we had which was TOTALLY UNNECESSARY. He only stopped when I showed him my room card. I asked the guard from the Le Chef's side and said that his name is Ken Dulay. Even with the mask on, he seemed pissed. He had a particular look I can't seem to get over with. So much so I had to write his name here. I understand that the hotel is supposed to be strict since there is a fee for those who are not checked in, but not at the expense of the guests' comfort. Set-up in the garden is beautiful and this is the OG hotel in CJH, but not planning to book this hotel again anytime soon.

Date of stay: January 2023
Trip type: Traveled with family
Thank amfaguilar
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
The Manor at Camp John Hay, Other at The Manor at Camp John Hay, responded to this reviewResponded January 11, 2023

Dear amfaguilar,

Thank you very much for detailing your concerns during your recent stay with us.

We can fully understand how unsettling the situation was during your stay. We sincerely apologize for the experience you had. Your concern regarding the bed configuration has been discussed with our Reservations Manager. Following your concern, immediate action to retrain, re-educate and counsel all our team members were in place.

Your comment regarding the WiFi had been discussed with our MIS Manager. You may be pleased to know that plans to upgrade our WiFi connection is already in place.

With regards to your concern about Ken Dulay, this has been discussed with our Human Resource Director and rest assured that appropriate action regarding this concern has been done right away.

We sincerely apologize for this instance. Comments such as yours are important for us to further improve our services and facilities, to continuously provide the utmost level of guest experience we pride ourselves in.

We hope that you will allow us the opportunity to serve you better.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 7, 2023 via mobile

Have stayed in the hotel for New Year's Eve. For a 5-star hotel, this hotel feels 3-star. If I paid for a room which states it has 2 double beds, I expect to have a room with 2 double beds. We went to our room and shocked to only have 1 double bed. We were given an extra, very hard single bed and were very disappointed. Aside from that, the wifi was incredibly slow. 5-stars feels incredibly overrated and I really think the only reason why The Manor is #1 right now is because it has stayed for so long that people regard it as the premier hotel in Baguio, even if a lot of comments say otherwise in tripadvisor. You can get better rooms at The Forest Lodge. The staff is nice and friendly though. But management must do something about this.

Date of stay: January 2023
Trip type: Traveled with family
Thank TravellersBlogggggz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
The Manor at Camp John Hay, Other at The Manor at Camp John Hay, responded to this reviewResponded January 11, 2023

Dear TravellersBlogggggz,

Thank you very much for detailing your concerns during your recent stay with us.

We can fully understand how unsettling the situation was during your stay. We sincerely apologize for the experience you had. Your concern regarding the bed configuration has been discussed with our Reservations Manager. Following your concern, immediate action to retrain, re-educate and counsel all our team members were in place. Your comment regarding the bed has been discussed with our Housekeeping Manager and will be considered in our future plans.

We sincerely apologize for this instance. Comments such as yours are important for us to further improve our services and facilities, to continuously provide the utmost level of guest experience we pride ourselves in.

We hope that you will allow us the opportunity to serve you better.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 3, 2023 via mobile

Still the hotel to beat! Service is unparalleled and hotel staff are its assets. We have stayed with them for 2 nights and was taken care of from our checkin until checkout. All hotel staff are commendable and are all welcoming. If you want to relax, this is the best place to stay. Will def come back again. Thank you for making our holidays the best it could ever be.

Room tip: Avoid heading out to the city during the busy season bec you will definitely get caught up in traffic jam.
Date of stay: January 2023
Trip type: Traveled with family
Thank Ronald T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
The Manor at Camp John Hay, Other at The Manor at Camp John Hay, responded to this reviewResponded January 5, 2023

Dear Ronald T,

Thank you very much for taking the time to share your encouraging feedback about your recent booking at The Manor at Camp John Hay.

We are delighted to know that it was the service of our team members that made your stay successful. Please be assured of our continued dedication and passion for making every guest's stay memorable.

It would be a pleasure to have you book with us again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 3, 2023

My friends and I had our new year at The Manor, and it was the best! It was a good start for us to welcome the year in a nice place with delicious food! Plus, the people are so accommodating and friendly!

Date of stay: January 2023
Trip type: Traveled with friends
Thank Britney Shane L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
The Manor at Camp John Hay, Other at The Manor at Camp John Hay, responded to this reviewResponded January 5, 2023

Dear britneyshanel,

Thank you very much for taking the time to share your encouraging feedback about your recent booking at The Manor at Camp John Hay.

We are delighted to know that it was the service of our team members and the food that made your stay successful. Please be assured of our continued dedication and passion for making every guest's stay memorable.

It would be a pleasure to have you book with us again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 3, 2023 via mobile

We got the 2 bedroom airbnb of the manor. First of all wow, the lobby and everywhere else in the first floor was SO full like it was a mall sale! Elevators are small... then when we got to our room, it was so old and dated! There were a few lamps only, small tvs with dvds players (!). The bathrooms felt old too! It was like baguio country club 20 yrs ago
The electricity kept fluctuating every 5 mins to no lights and lights on.
I guess this place gets good reviews because no need for membership.
When we transferred to baguio country club because there were finally rooms that we could stay in, felt like a breathe of fresh air! Including all the updated amenities and no major crowds to the point of getting bumping into like manor

Date of stay: November 2022
Trip type: Traveled with family
Thank Jiggs S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
The Manor at Camp John Hay, Other at The Manor at Camp John Hay, responded to this reviewResponded January 5, 2023

Dear Jiggs S,

Thank you very much for detailing your concerns during your recent stay with us.

We can fully understand how unsettling the situation was during your stay. We sincerely apologize for the experience you had. Your concern regarding the room has been discussed with our Management and will be considered for our future plans.

We sincerely apologize for this instance. Comments such as yours are important for us to further improve our services and facilities, to continuously provide the utmost level of guest experience we pride ourselves in.

We hope that you will allow us the opportunity to serve you better.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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