We had a very pleasant stay.
The facilities, room and staff were really awesome.
Reservation, check in and check out process were hassle free.
The staff made us feel special and were very warm and attentive.
My kids enjoyed a lot! Will definitely come back <3More
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after we have advanced booked online and paid. there were no room.alotted for us. when we get there at 3pm Sept. 13 Tuesday. We did.not.know what happened to our booking, we waited until manger talked to us and said there were errors. so then we.have waited. Rooms for us are being rushed for preparation. no comolimentary fruits on rm.129. tv remote was broken.
I think this should not happen.
Dear yamel27,
Thank you very much for detailing your concerns during your recent stay with us.
We can fully understand how unsettling the situation was when you arrived. We sincerely apologize for the arrival experience you and your family had. Your concern regarding the error in our reservation has been discussed with our Reservations Manager. Your comment regarding the fruits and TV remote has been discussed with our Executive Housekeeper. Following your concerns, immediate action to retrain, re-educate and counsel all our team members were in place.
We sincerely apologize for this instance. Comments such as yours are important for us to further improve our services and facilities, to continuously provide the utmost level of guest experience we pride ourselves in.
We hope that you will allow us the opportunity to serve you and your family better.
pricey but comfortable to stay.very relaxing view and nice ambience. Will definitely choose to stay here again and again.
Staff are accommodating.
With kids playground also.
Best hotel in baguio for me
Sana lang may kasama ng breakfast ung rate
Dear RioTL0212,
Thank you for choosing to stay with us and for taking the time to share your recent experience with us.
It is always encouraging to hear positive feedback, especially when it comes to those who matter the most-you! Your comment has been shared with the team and everyone is most grateful.
We appreciate your feedback and look forward to welcoming you once again at The Manor at Camp John Hay.
It has been a tradition for my family to spend my birthday at the manor since 2016. With the exception of 2020 & 2021 because of the strict pandemic guidelines, thankfully we are able to experience this tradition again this 2022. We just love the real Baguio vibe that we feel inside & outside of the Manor. The service was great & we look forward to experiencing it again next year.
Dear philipc923,
We wish you a happy, happy birthday.
Thank you very much for taking the time to share your encouraging feedback about your recent booking at The Manor at Camp John Hay.
We are delighted to know that it was the service of our team members that made your plan successful. Please be assured of our continued dedication and passion for making every guest's stay memorable.
It would be a pleasure to have you book with us again.
The best place to stay in Baguio for your family. Called in for reservation 'cause online it's already fully booked on my preferred dates, though I'm glad the staff made it possible to book one. All the staff makes you feel at home. Hospitality at its finest. Breakfast is sumptuous. Tons to do inside Camp John Hay.
Dear 202butchm,
Thank you very much for taking the time to share your encouraging feedback about your recent booking at The Manor at Camp John Hay.
We are delighted to know that it was the service of our team members and the food at Le Chef that made your stay successful. Please be assured of our continued dedication and passion for making every guest's stay memorable.
It would be a pleasure to have you book with us again.
We've been checking in at the Manor around 5x this year already and have booked the 2BR, 1BR and superior rooms. Based on experience we can see the hotel is trying to improve its services. The manager, Romeo is very accommodating and attentive. I also noticed one hotel department that stood out in terms of service and CONSISTENCY and just for them, made up our whole experience. They are the ones based on the main driveway (the bellboys, the security, the valet) . All those 4 visits they just didnt open car doors or get your bags or cars but they focused on guest experience and connecting with the guests in little ways:
1. When they opened car door to welcome us, one noticed i had a plastic of trash from our long trip and instantly asked if he could throw for us.
2. Every time we go out and come back, they would always greet my child and ask how his day went. They remember details which shows they arent just saying things out of a "script".
3. They gave my son a balloon to entertain him while ee wait for check out which for me should be taken care of by a different department.
4. Offered to pick up my grab delivery for me on the grab pick up location instead of letting me walk all the way there.
5. Very attentive when it comes to assisting in loading baggage in car.
6. Ran towards my son and i with an umbrella when he noticed it started drizzling.
It was the little things that you don't really expect from that department.
I wish i could say the same thing for the front desk and reservation department. They called and even sent an email for booking confirmation and even asked to do a pre registration where i even noted the preferred floor and bed set up. Of course, when we get there (usually we get there evenings), we find out they didnt really consider the things we requested. I noticed that instead of focusing on guest experience and requests, they focus on payments and room turnover which though is part of their job should not be felt by the guests. This has been the case on all 5 visits.
Overall the element of luxury is there but can sometimes feel inconsistent in terms of service.
Would we stay here again? Yes.
Dear stephvcs,
Thank you for taking the time and trouble to detail your concerns during your last stay at The Manor at Camp John Hay.
We are delighted to know that it was the service of our team members that made your stay more satisfying. Please be assured of our continued dedication and passion for making every guest's stay memorable.
It is disappointing to learn that we fell short in your expectation with the service of our Front desk and Reservations that was given to you. Immediate re-training of our staff is already in place to ensure that recurrence of such incidents will be prevented.
We hope that despite these disappointments, we may still have the pleasure of welcoming you back and change your impression of us.
