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The Manor at Camp John Hay
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$246
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Free cancellation until 08/20/22
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$246
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Free cancellation until 08/20/22
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Reviewed 2 weeks ago via mobile
The Manor

We stayed for 2 nights and the stay was superb! Clean rooms [though the big shower head is missing(?)] clean bed sheets, nice room service. Polite and welcoming staffs.

We booked for a garden view, however we were given a room on the 2nd floor and the view we see is the tent of Le Chef

Date of stay: July 2022
Trip type: Traveled as a couple
Ask imnasa about The Manor at Camp John Hay
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
The Manor at Camp John Hay, Other at The Manor at Camp John Hay, responded to this reviewResponded 2 weeks ago

Dear imnasa,

Thank you for taking the time and trouble to detail your concerns during your last stay at The Manor at Camp John Hay. With regards to the shower head, it has been discussed with our Chief Engineer and immediate action was done to avoid recurrence of the same incident.

We would like to thank you for your feedback regarding the cleanliness of our rooms and the service of our staffs. Comments we received from you are important for us to further improve our services and facilities.

We look forward to welcome you back!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 weeks ago
Best Place to stay in Baguio

Our family enjoyed our stay in the hotel. Everything is great specially the service. We also like the bread specially the raisin bread from the bakery. And they also have nice activities for the kids.

Date of stay: July 2022
    • Rooms
    • Service
Ask ejs0316 about The Manor at Camp John Hay
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
The Manor at Camp John Hay, Other at The Manor at Camp John Hay, responded to this reviewResponded 2 weeks ago

Dear ejs0316,

Thank you very much for sharing your experience with us. We are glad that you enjoyed your stay.

We are most grateful for your compliments on the bread at Le Chef and our kid's activities.

It was a pleasure to have you stay with us and we look forward to your next visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 weeks ago
Could be Baguio's best.

Welcome process is OK. Could be improved though. No question about the ambiance, the aesthetic, environment, location etc. It is indeed world class.

However, I don't think it's 100% toddler friendly. It was our 2nd time here, the first one was in November 2011. I asked if they have a room with a tub, they said they don't have one. The bathroom gets slippery, me and my 1 year old had a minor accident in the bathroom. Also, it could have been easier and convenient if they have high chair for rent. It would be so helpful to all moms with small children.

Re: cleanliness, I appreciate that they sanitize the rooms. It's a must especially nowadays. But please, please extra clean the carpets and curtains. There's stain in the white lace curtain and I think the carpet is prone to bacteria and germs because some guests wear their outside shoes and step on the carpet with dirty shoes. Please sanitize the carpets as well.

Lastly, front desk charged us with 2 gummy bears jar when we only opened one. It was a small amount sure, no problem but the gesture wasn't nice.

Room tip: bring baby stuff and children essentials, they don't offer options like high chair, tub etc.
Date of stay: July 2022
    • Location
    • Sleep Quality
    • Service
Ask joannatL9710YB about The Manor at Camp John Hay
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
The Manor at Camp John Hay, Other at The Manor at Camp John Hay, responded to this reviewResponded 2 weeks ago

Dear joannat9710YB,

Thank you for your valuable review. It is feedback such as yours that enables us to improve our service.

Your comments regarding the cleanliness of our carpets and curtains and the slippery bathrooms have already been discussed with our Executive Housekeeper. And rest assured that immediate action has been done to rectify the situation.

We wish to apologize for the less than pleasing experience you had during your check-out. Please be assured of immediate improvements as we work together to raise our service standards. Re-training of our team members are already in place.

We sincerely hope that while you were disappointed with your previous stay, we may one day have the opportunity to change your impression of us.

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Reviewed 3 weeks ago via mobile
The best place to stay in Baguio

Had an amazing time (as always) staying at The Manor at Camp John Hay. Staff were all courteous. Food was tasty. Room was lovely, clean, spacious and comfortable with a great view of the garden and mountains. It’s very relaxing here that you don’t want to go anywhere else. Will definitely come back. Thank you The Manor at CJH for the warm accommodations.

Date of stay: July 2022
Trip type: Traveled with family
Ask E922UMjayd about The Manor at Camp John Hay
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
The Manor at Camp John Hay, Other at The Manor at Camp John Hay, responded to this reviewResponded 3 weeks ago

Dear E922UMjayd,

Thank you very much for sharing your experience with us. We are glad that you had an amazing stay.

We are most grateful for your compliments on the food at Le Chef, the room and its view, and most importantly our service.

It was a pleasure to have you stay with us and we look forward to your next visit.

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Reviewed 3 weeks ago via mobile
Staycation

Not my first time to stay here but still they did a Great service! And kudos to the reservation team especially to Remuel & Rem, these two never fails me. Keep up the good work. Overall all the staff from front desk, housekeeping & resto room service team really did a great job! We’ll surely visit again for leisure.

Date of stay: July 2022
Trip type: Traveled with family
Ask Rodlei about The Manor at Camp John Hay
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The Manor at Camp John Hay, Other at The Manor at Camp John Hay, responded to this reviewResponded 3 weeks ago

Dear Rodlei,

Thank you for taking the time to write about your recent stay at The Manor at Camp John Hay. Your review is greatly appreciated.

We are delighted that you had an enjoyable stay and felt pampered by our team members. It gives us a great sense of reward whenever our guests feel that they were well taken care of. Remuel and Rem are very grateful for your commendation and wish to send their warm regards.

We look forward to welcome you back.

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