Not my first time to stay here but still they did a Great service! And kudos to the reservation team especially to Remuel & Rem, these two never fails me. Keep up the good work. Overall all the staff from front desk, housekeeping & resto room service team really did a great job! We’ll surely visit again for leisure.More
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I always look forward to staying at the Manor when I am in Baguio whether business or pleasure. They have world class service. The place is serene, & well maintained. The staff are friendly. Perfect for a few days of get away from the hustle & bustle of the city. I specificall liked the complimentary coffee from the hotel served by Meliz Ibañez, Her service is impeccable, I also would like to commend Adrian Cendana for his wonderful service as a Bellman. He has the initiative to help the customers, both check in & check out. Of course, Le Chef Staff & breads are always the best.
Dear marialuisagarrojo,
Thank you very much for taking the time to write about your experience at The Manor at Camp John Hay. Your review is very humbling and sincerely appreciated.
We are delighted that you had a relaxing stay and felt pampered by our team members. It gives us a great sense of reward whenever our guests feel that they were well taken care of. Meliz and Adrian are very grateful for your commendation and wish to send their best regards.
We will be very happy to welcome you again next time you visit Baguio!
The staffs were really kind and willing to attend any request. The room was clean and well- lit. From food to room service everything was perfect, and we really appreciate the effort you put in to make us comfortable.
This was on the list of best stays/experiences ever. Service top notch as always and this is the perfect hotel for a weekend getaway. Would definitely recommend and would certainly stay here again.
Thank you!
My best compliments to Le Chef!
Dear Gina Rose L,
It was a pleasure to have you stay with us. We are humbled to know that you consider The Manor at Camp John Hay and Le Chef as part of your list of best stay/experiences in Baguio.
Accolades such as yours add so much joy and motivation to our team spirit. Please be assured of our continued passion and dedication to our job.
We look forward to welcoming you back.
Poor service and the room we stayed in did not seem like it was well-maintained. Taking into consideration the fact that hotels were badly hit by the pandemic, then again, they shouldn’t have opened to the public if they’re not well-equipped to deliver what’s expected of them.
Dear Paolq066,
Thank you for taking the time and trouble to detail your concerns during your last stay at The Manor at Camp John Hay.
It is disappointing to learn that we fell short in your expectation with the room that was given to you. You may be pleased to know that plans to upgrade our rooms is already in place.
We hope that despite these disappointments, we may still have the pleasure of welcoming you back and change your impression of us.
Our stay was fairly good, room was exquisite. It's a given whatever is on the menu is expensive lol but parking area is quite safe.
Some other guests can be really annoying though. That self entitled type, noisy, feeling millionaire haha basically what you'd call a Karen for lack of better words. Makes you want to set someone on fire.
Dear Indie_backpacker_sos,
Thank you very much for sharing your experience with us.
It was a pleasure to have you stay with us and we look forward to your next visit.
The room and service was great.
However there was no hot water on our first day. We called their service center and immediately someone came over to turn on the heater. It took a while for the heater to work so we had hot water only later that evening.
On our second night the hot water was gone again so we had to endure the cold shower as we didn’t want the maintenance man to come in our room as it was late at night.
Dear Jessie R,
Thank you for sharing your feedback regarding your recent stay at The Manor at Camp John Hay.
Your feedback regarding the water heater has been discussed with our Chief Engineer to avoid recurrence. We sincerely apologize for the inconvenience. Please know that we are always looking into ways to improve our products and services in order to serve you better.
Thank you once again for your feedback. We hope that you will allow us the opportunity to serve you better.
