We used to love this place but our recent stay in Baguio left a negative impression coming from a different perspective.
As hotel guests,
good level of customer service, staff are friendly and helpful
easy to make reservation
easy to hail a cab, staff are willing to assist
The Manor does not allow pets. So if you have fur baby, you have to book another hotel. If you plan to bring your fur babies in order to dine in, they have to stay outside the hotel as per the staff we spoke with.
being a hotel visitor - the staff will primarily ask you "are you staying here or are you a hotel guest?" Discrimination is very distinct and we felt dismayed. This is not the kind of The Manor we expect.
difficult to find a cab at night - when we're hotel guest, staff used to be attentive to our needs and they're helpful.
During our recent visit (last week) as hotel visitors, even after asking for staff assistance, they ignored the request and we had to cross Mile Hi to hail a cab.
Customer service badly needs improvement - both in Le Chef and Piano Bar. Staff tend to ignore even when they see you looking for seats, asking for reservation and they easily turn you down instead of giving options.More
- Free Wifi
- Free parking