Microtel is a place you would love to stay while you are in Baguio. A very cozy place. Thanks to the staff, Jem, Janella and Leila from the reception. I have to commend their sincerity to the guests, same with Mr. Jay-r from the Amare La Cocina. I was running for breakfast because i came back to the hotel a bit late, he was there to assist me. Again, thank you to these lovely and hard working staff. I could have a wonderful stay if all the staff are the same with the mentioned names. The reception when i checked in (January 4, 2023) i cannot feel their empathy and sincerity. I think they need to do another training for customer service. There was a time when i called the reception, i think (not sure but it sounds like) the staff (man) put me on a loud speaker mode while talking to me. I don't think that is right to do to your guests. For me that's unprofessional. And i have to mention this, the housekeeping staff, kindly tell them not to laugh out loud, not to talk like they are the only people in the premises. I was trying to sleep at 11 AM but i could not sleep because of their noises. To the kuya guards, who are never getting tired of greeting me every time, thank you so much! And thank you to all the hard working staff of microtel.

We were in Baguio for five nights. This hotel's room configuration had the standard of most Microtels we are familiar with. We had a few problems with our room(s). Rooms 'plural' because they had to switch us two times. The first time because the room was too noisy from the noise of the road and bus terminal next door. The second time, because staff moved us into a room that had a connecting door to the neighboring room and where they checked in a family with many very young and noisy kids. The soundproofing was obviously sub-standard. Furthermore, the rooms had consistent sewer odors.

In general, the hotel was average. But the staff was very accommodating. I would like to commend the front desk person Ru Calica who provided five-star service. He was extremely attentive to our needs, courteous, and did everything possible to help out in lieu of the circumstances, especially with the situation of the noisy family. He was obviously well trained, to the level I would qualify for a five-star concierge. His courteous service level especially with dealing with the family in the room next to us made up for the deficiency of the hotel.

The hotel is in a residential area which makes it very accessible to public transport and with it the noise of the neighborhood The room was not soundproof so the noise outside can at times be overwhelming while we were in our room.

The breakfast was very affordable.