We stayed for 3 nights last October 17-19 and I can say that its not the best unlike our last visit in July... 1st the water heater was not functioning properly even we requested for change room in 3rd night the water heater still not functioning properly, 2nd we can't contact the room service or housekeeping for request for even another drinking water. Overall the room, hotel and morning food buffet service still nice... still we will think twice next time if we will reconsider to stay in sotogrande baguio or try other hotels in city of baguio if the issues still persist.

We thoroughly enjoyed our stay at Sotogrande Hotel in Baguio. The room was clean, spacious, and comfortable, and the breakfast offered a fantastic variety of choices. However, what truly stood out to us was the exceptional service we received after we checked out.

We accidentally left our luggage in the taxi, and the hotel staff went above and beyond to help us. Andrei Mendoza and John Lloyd Mercado not only assisted in tracking down the driver, but they also coordinated with the police and arranged for our luggage to be shipped to our home address. This level of dedication was far beyond their duties, and it truly showed their commitment to their guests.

We believe Andrei and John Lloyd deserve special recognition for their outstanding customer service and genuine care for their guests. Their hard work and compassion make a significant difference, and it’s exactly this kind of service that makes Sotogrande Hotel stand out. Thank you for an unforgettable experience!

Without a doubt, this condotel offers good value for the money. One definitely gets what they pay for when it comes to the ambiance, cuisine, and service. We are well taken care of from check-in to check-out. In fact, I was somewhat aback by how quickly the registration process went. I admire how Zhu controlled the crowd because I'm not patient when things don’t happen on time. He smoothly juggles registering me and three other guests at the same time while helping other guests with check-out. The process of checking in is easy, and depending on the availability of a room, you may be able to check in sooner than their regular check-in time. Regarding the rooms, they are kept up and tidy. The bidet leak was a small inconvenience for me, but other than that, everything is ok. You should also bring some of your favorite toiletries because there aren't enough for two people here.