Staff always friendly and accomodating.
Breakfast buffet has expanded in choices.
Stayed in a PWD room and was pleased with the size and dpace of the bathroom.
Large parking space.
Will definitely bring the family here!
193
34
13
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kimPLausible
Pampanga Province, PhilippinesNot bad for the price.
Review of Sotogrande Hotel Baguio
Reviewed Oct 18, 2024
Without a doubt, this condotel offers good value for the money. One definitely gets what they pay for when it comes to the ambiance, cuisine, and service. We are well taken care of from check-in to check-out. In fact, I was somewhat aback by how quickly the registration process went. I admire how Zhu controlled the crowd because I'm not patient when things don’t happen on time. He smoothly juggles registering me and three other guests at the same time while helping other guests with check-out. The process of checking in is easy, and depending on the availability of a room, you may be able to check in sooner than their regular check-in time. Regarding the rooms, they are kept up and tidy. The bidet leak was a small inconvenience for me, but other than that, everything is ok. You should also bring some of your favorite toiletries because there aren't enough for two people here.
Date of stay: October 2024Trip type: Traveled as a couple
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Marco Fetizanan, General Manager at Sotogrande Hotel Baguio, responded to this review
Responded Oct 19, 2024
Dear I5661UOkimp,
Thank you so much for sharing your experience! We're happy to hear that you felt well taken care of from check-in to check-out, and it’s great to know that our front desk agent made the process smooth, even with a busy crowd. We truly appreciate your patience and are glad everything worked out for you.
We're sorry for the small inconvenience with the bidet and will make sure to look into it. It’s great to hear that everything else went well, and your tip about toiletries is noted. We can’t wait to welcome you back for an even better stay!
Thank you so much for sharing your experience! We're happy to hear that you felt well taken care of from check-in to check-out, and it’s great to know that our front desk agent made the process smooth, even with a busy crowd. We truly appreciate your patience and are glad everything worked out for you.
We're sorry for the small inconvenience with the bidet and will make sure to look into it. It’s great to hear that everything else went well, and your tip about toiletries is noted. We can’t wait to welcome you back for an even better stay!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Cristina C
1
Date of stay: October 2024
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marco Fetizanan, General Manager at Sotogrande Hotel Baguio, responded to this reviewResponded October 16, 2024
Dear cristinacH3731UI,
Thank you so much for your lovely feedback! We’re delighted to hear that you had another pleasant stay with us and that our staff made you feel welcome and accommodated. It’s great to know that you enjoyed the expanded breakfast buffet and that the PWD room met your needs with its spacious bathroom.
We're also glad you appreciated the large parking area, and we’re excited to hear that you'll be bringing your family next time. We look forward to welcoming you all back soon!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Akira G
12
From the frontdesk to the bartender we appreciate the really good service and hospitality from the staff. I would also love to feauture an employee named Chris, a bartender who gave us a really good experience. He was very charismatic and was smiling throughout our stay he was able to create meaningful conversations which makes us feel comfortable. He even entertained us while making drinks which I think is very difficult. He was also able to share “lady drinks” which was a creative drink we really loved. If I were to meet people like him whenever I visit a luxury lounge, I would want to always spend my money there. Another employee named Jeremy is really quick-witted, he gives off a very calm and gentle service which we love because he attends to us very quickly, he even initiates service without being asked to, like serving us water while waiting. Well trained employees, they are all unique but all of them are professional and competent at best.
**I wasn’t able to take photos that much and I only have one sitting at the lounge area.
Date of stay: October 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marco Fetizanan, General Manager at Sotogrande Hotel Baguio, responded to this reviewResponded October 16, 2024
Dear customersatitsfinest,
Thank you so much for sharing your experience! We’re absolutely thrilled to hear that our team made your stay so enjoyable. It’s great to know that our staff brought such positive energy and made your time at the bar extra special with his engaging personality and creative drinks. We're also happy to hear that Jeremy’s calm and thoughtful service stood out, ensuring you felt well taken care of without even needing to ask.
We’re incredibly proud of our staff, and it means the world to hear they made such a difference in your visit. We can’t wait to welcome you back for another memorable stay!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jo-ann O
Baguio, Philippines
1
We celebrated my daughter's 5th birthday in this hotel and we had a blast! Thank you for the superb hospitality from hotel staff for the warm greetings and assisting us for our needs. Thank you for espencer and other restaurant staff for singing to my daughter's birthday she had a wonderful memory 💕
If you're looking for a baguio staycation with modern room interior, bathtub, fluffly and comfy bed, nice breakfast buffet and HEATED POOL, this hotel is highly recommended 😊
Date of stay: October 2024
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Marco Fetizanan, General Manager at Sotogrande Hotel Baguio, responded to this reviewResponded October 15, 2024
Dear 518joanno,
Thank you so much for sharing your wonderful experience with us! We're thrilled to know that your daughter's birthday celebration was a memorable one and that our team could contribute to making it special. It's great to hear that you enjoyed our modern rooms, comfortable beds, breakfast buffet, and heated pool.
We truly appreciate your recommendation and look forward to welcoming you and your family back for another fantastic staycation soon!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Vikki P
1
11pm still on going events, im sleepy already tired want to rest. try to contact 2 mobile number no one answering, understaff. Poor service after we check in no available bellman to assist us. Front desk recep not polite to answer the phone. Asking for shave kit with charges.
Date of stay: October 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marco Fetizanan, General Manager at Sotogrande Hotel Baguio, responded to this reviewResponded October 13, 2024
Dear 526vikkip,
Thank you for sharing your feedback regarding your recent stay with us. We appreciate your comments and apologize for any inconveniences you experienced during your visit. Your concerns regarding noise levels and service will be taken into consideration as we continuously strive to improve our guest experience.
We value your input and hope to welcome you back for a more enjoyable stay in the future.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Darwin B
1
Our go to hotel everytime we visit Baguio... nice and clean rooms and bathrooms... friendly hotel staff, from the hotel manager down to the security guards... restaurant menu either ala carte or buffet never disappointed us... i strongly recommend this hotel for your staycation...
Date of stay: October 2024
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Marco Fetizanan, General Manager at Sotogrande Hotel Baguio, responded to this reviewResponded October 13, 2024
Dear 876darwinb,
Thank you so much for your wonderful feedback! We're thrilled to hear that SotoGrande Hotel Baguio has become your go-to hotel during your visits. It’s great to know you enjoyed our clean rooms, friendly staff, and dining options. Your recommendation means a lot to us!
We look forward to welcoming you back for your next staycation!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.