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3 - 8 of 131 reviews
Reviewed July 8, 2019

We stayed for one night....the desk staff was outstanding. The location was good for what we needed. The room was fine. My wife didn't like the bathroom. We had breakfast included in our stay. I am not sure if it was the guys serving food or just a lack of communication. It was set up as a buffet--I think. But, when you got up to the serving trays, only a few things were available. Our kids did not get enough to eat...we ended up having to go out for breakfast. If you are going to have a buffet...do it right.

Room tip: Our room was on the first floor...OK
Date of stay: June 2019
  • Trip type: Traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Tom S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
PALADINHOTEL, Manager at Paladin Hotel, responded to this reviewResponded August 28, 2019

Dear Mr Tom,

Thank you for your recent stay at Paladin Hotel.

We are truly very sorry that we did not meet your expectations and did not live up to our own high standards.

We want you to know that we value your comments and rest assured that we will take whatever steps are necessary to ensure that the next time you will visit our property, we have already made some improvements on your feedback. In the service industry , our reputation and success is built on the experience and satisfaction of our guests.

Please let me know the next time you come here as I would like to welcome you personally.

Thank you once again, your continued patronage is very important to us and we hope that you will give us another chance to be of service to you again the future.

Respectfully,

SHIRLEY VALENCIA

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 25, 2019

Spent 3 weeks here, nice clean rooms, walking distance to everything, great staff and great price. Several decent places to eat within 5 minute walk and park right down the street. one of better places in town for price..

Date of stay: July 2018
  • Trip type: Traveled solo
    • Rooms
    • Cleanliness
    • Service
Thank njnomo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
PALADINHOTEL, Manager at Paladin Hotel, responded to this reviewResponded August 28, 2019

Dear Sir/Ma'am,

Greetings from Paladin Hotel!

We appreciate your recent stay with us and that our company's efforts were noticed. We will definitely pass the compliment / commendation to our colleagues involved in providing the product and the hotel services.

Thank you once again for the positive feedback, this will surely make our colleagues motivated.

Respectfully,

SHIRLEY B. VALENCIA

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 3, 2019

The Hotel is good for budget room but expect what you get. No elevator available and good luck if your room is located at the 4th floor.

The room itself is only good for two because the room was so small
The breakfast is a limited selection and unli rice available.
You cannot smoke in Baguio but we saw some locals are smoking but be aware for the
police that will penalies you.
The room is outdated need some room refurbishment.
Near to Good Taste Resto and to Session Road
Guards are polite and good personality.

Date of stay: February 2019
  • Trip type: Traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank jomerito
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
PALADINHOTEL, Manager at Paladin Hotel, responded to this reviewResponded August 28, 2019

Dear Mr. Jomerito,

Thank you for your recent stay at Paladin Hotel.

Our apologies if we did not meet your expectation. We, the staff of Paladin Hotel strive hard to provide a unique experience to our guests and your feedback on the room and the breakfast have been discussed with the Management and rest assured that we are taking necessary measures to improve on these.

Thank you for raising your concerns , comments and feedback, this will definitely be a guide for us to improve more. Should you visit again our property, please let me know as I would like to meet your personally.

Sincerely,

SHIRLEY B. VALENCIA

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Reviewed March 31, 2019

correct hotel , quite cheap, in the center of Baguio close to central park, lot of stairs to climb to your room, humoristic indications on some steps, bit noisy with the traffic in front of the hotel, ok

Date of stay: June 2018
  • Trip type: Traveled on business
    • Rooms
    • Cleanliness
    • Service
1  Thank fflyon
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
PALADINHOTEL, Manager at Paladin Hotel, responded to this reviewResponded August 28, 2019

Dear Mr. FFlyon,

Greetings from Paladin Hotel!

Thank you for the review you have made through Trip Advisor. . Your concern on the stairs have already been discussed with the Management and we are on the planning stage to address this. The traffic noise is beyond our control, however, we have taken necessary measures so as not to cause any inconvenience to our guests.

Once again, thank you for taking time to give us your review as this will definitely be our guide to improve more on our service. Please give us the chance to be of service to you again in the future. You may directly contact me or our Assistant Manager should you visit us again.

Sincerely,

SHIRLEY VALENCIA
+63 74 442 2408

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 5, 2018

I stayed in early Sept, and cannot believe some of the feedback here. The staff are incredibly attentive, speak excellent English, and nothing was too much trouble. The inclusive breakfast is adequate, and with sufficient choice to suit even the most finicky eater.
The stairs to reception would not suit the aged or infirm, and our room had two sizeable steps from the door, and bathroom door down to the main living area. (If you had not dried your feet thoroughly it was quite hazardous.)
Other than this, I could see no fault, and the massage is so welcome after walking in such a hilly town.
We found it comfortable, and whilst the bedcovers provided were not thick, had I been cold, I'm sure an extra blanket would have been available.
Great value for money.

Date of stay: September 2018
  • Trip type: Traveled with family
    • Value
    • Cleanliness
    • Service
2  Thank 559mikew559
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
PALADINHOTEL, Manager at Paladin Hotel, responded to this reviewResponded August 28, 2019

Dear Mr. Mike,

Thank you for the heartwarming feedback.

We strive hard to ensure our guests have a wonderful and had a great experience at our property and it is extremely encouraging for someone to tell us. Thank you so much for taking the time to share this with us. It really means a lot to us especially the employees of the company who aim for excellence.

For the stairs, we are on a planning stage to address this and hopefully this will be addressed as soon as possible.

Thank you again for your kind comments and patronage. We look forward to serving you again soon.


Sincerely,

SHIRLEY B. VALENCIA








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