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4 - 9 of 131 reviews
Reviewed April 25, 2019

Spent 3 weeks here, nice clean rooms, walking distance to everything, great staff and great price. Several decent places to eat within 5 minute walk and park right down the street. one of better places in town for price..

Date of stay: July 2018
  • Trip type: Traveled solo
    • Rooms
    • Cleanliness
    • Service
Thank njnomo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
PALADINHOTEL, Manager at Paladin Hotel, responded to this reviewResponded August 28, 2019

Dear Sir/Ma'am,

Greetings from Paladin Hotel!

We appreciate your recent stay with us and that our company's efforts were noticed. We will definitely pass the compliment / commendation to our colleagues involved in providing the product and the hotel services.

Thank you once again for the positive feedback, this will surely make our colleagues motivated.

Respectfully,

SHIRLEY B. VALENCIA

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 3, 2019

The Hotel is good for budget room but expect what you get. No elevator available and good luck if your room is located at the 4th floor.

The room itself is only good for two because the room was so small
The breakfast is a limited selection and unli rice available.
You cannot smoke in Baguio but we saw some locals are smoking but be aware for the
police that will penalies you.
The room is outdated need some room refurbishment.
Near to Good Taste Resto and to Session Road
Guards are polite and good personality.

Date of stay: February 2019
  • Trip type: Traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank jomerito
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
PALADINHOTEL, Manager at Paladin Hotel, responded to this reviewResponded August 28, 2019

Dear Mr. Jomerito,

Thank you for your recent stay at Paladin Hotel.

Our apologies if we did not meet your expectation. We, the staff of Paladin Hotel strive hard to provide a unique experience to our guests and your feedback on the room and the breakfast have been discussed with the Management and rest assured that we are taking necessary measures to improve on these.

Thank you for raising your concerns , comments and feedback, this will definitely be a guide for us to improve more. Should you visit again our property, please let me know as I would like to meet your personally.

Sincerely,

SHIRLEY B. VALENCIA

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Reviewed March 31, 2019

correct hotel , quite cheap, in the center of Baguio close to central park, lot of stairs to climb to your room, humoristic indications on some steps, bit noisy with the traffic in front of the hotel, ok

Date of stay: June 2018
  • Trip type: Traveled on business
    • Rooms
    • Cleanliness
    • Service
1  Thank fflyon
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
PALADINHOTEL, Manager at Paladin Hotel, responded to this reviewResponded August 28, 2019

Dear Mr. FFlyon,

Greetings from Paladin Hotel!

Thank you for the review you have made through Trip Advisor. . Your concern on the stairs have already been discussed with the Management and we are on the planning stage to address this. The traffic noise is beyond our control, however, we have taken necessary measures so as not to cause any inconvenience to our guests.

Once again, thank you for taking time to give us your review as this will definitely be our guide to improve more on our service. Please give us the chance to be of service to you again in the future. You may directly contact me or our Assistant Manager should you visit us again.

Sincerely,

SHIRLEY VALENCIA
+63 74 442 2408

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Reviewed October 5, 2018

I stayed in early Sept, and cannot believe some of the feedback here. The staff are incredibly attentive, speak excellent English, and nothing was too much trouble. The inclusive breakfast is adequate, and with sufficient choice to suit even the most finicky eater.
The stairs to reception would not suit the aged or infirm, and our room had two sizeable steps from the door, and bathroom door down to the main living area. (If you had not dried your feet thoroughly it was quite hazardous.)
Other than this, I could see no fault, and the massage is so welcome after walking in such a hilly town.
We found it comfortable, and whilst the bedcovers provided were not thick, had I been cold, I'm sure an extra blanket would have been available.
Great value for money.

Date of stay: September 2018
  • Trip type: Traveled with family
    • Value
    • Cleanliness
    • Service
2  Thank 559mikew559
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
PALADINHOTEL, Manager at Paladin Hotel, responded to this reviewResponded August 28, 2019

Dear Mr. Mike,

Thank you for the heartwarming feedback.

We strive hard to ensure our guests have a wonderful and had a great experience at our property and it is extremely encouraging for someone to tell us. Thank you so much for taking the time to share this with us. It really means a lot to us especially the employees of the company who aim for excellence.

For the stairs, we are on a planning stage to address this and hopefully this will be addressed as soon as possible.

Thank you again for your kind comments and patronage. We look forward to serving you again soon.


Sincerely,

SHIRLEY B. VALENCIA








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Reviewed August 8, 2018

Same with Bianca M (previous review), my secretary booked my hotel room through Agoda and to my surprise that the front desk clerk asked for 1% service charge (why?). It was too difficult for me to sign the WAIVER OF AGREEMENT as the ladies told me I need to vacate the room at 11am whereas it clearly states in the waiver that I have to vacate the room at 12nn. The toilet in their resto stinks!!! I would rather go to a nearby "eatery" than to have another of their "free" breakfast.

N.B. There is a charge when you want to borrow their hair dryer.

Room tip: Not recommended
Date of stay: May 2018
  • Trip type: Traveled on business
    • Location
    • Cleanliness
    • Service
2  Thank ramon jr m
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
PALADINHOTEL, Manager at Paladin Hotel, responded to this reviewResponded August 28, 2019

Dear Mr. Ramon,

Thank you for taking time to share your review on your stay in our property.

We sincerely apologize for any inconvenience you have had experience with us. First, I would like to explain the service fee of 1% which is being collected from the guest. We have added a very minimal service charge of 1% for the room charge ( not 10% or more just like in any other hotels ) in order to help our employees , motivate and encourage them to go and beyond what is expected from them in terms of providing an excellent customer service which we believe , they do . For the check out time that was advised to you, we acknowledge our lapse on this. Due to guests' request to check in earlier than 12 NN , we have changed our check-out time from 12 NN to 11 AM ( on a trial period ) before you checked in , however, the waiver was not amended which we admit, was a lapse on our part. Just to let you know, we reverted back to our 12NN check out time. For the toilet in the restroom, we have instructed our housekeeping staff to monitor this as during breakfast , usage of the restroom is quite heavy. For the hair dryer, we only request for deposit and do not charge our guests as we have experienced in the past that some guests forget to return the dryer and such are being charged to our employees. Please let me know if the deposit that you made was not returned since this is against our policy , if this wasn't returned, I will conduct an investigation.

Please be advised that we are anxious to retain you as a satisfied customer and with your feedback, we will definitely use this to improve our services.

Thank you and we look forward to be of service to you again, please give us another chance to do so.

Sincerely,

SHIRLEY VALENCIA



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