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fbmamungay
Taguig City, Philippines

Staff is incompetent and the guard on duty is so rude.

1.0 of 5 bubblesReviewed Nov 14, 2022via mobile
Never had this kind of experience in my travels. After the front desk confirmed that we can stay for another 4days, all of a sudden, I was informed that there is a conflict with the booking and we need to look for another hotel. The guard on duty is so rude. Excellent service is number 1 in hotels. If there is a zero rating, this hotel deserved a zero for incompetence and rudeness of its staff and guard. MyIncompetent and rude to the max. I will never stay in this hotel again.
Date of stay: November 2022
Trip type: Traveled on business
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2 - 7 of 221 reviews
Reviewed August 7, 2022 via mobile

Didnt tell us that the free breakfast is plated, made us choose ANYTHING from the menu then charged us when we checked out. Great Baguio experience ruined on our last day because of the poor service of this hotel. Terrible terrible. Wont recommend.

Room tip: Dont order food from the hotel. There are lots of restaurants outside which is waaay cheaper.
Date of stay: August 2022
Trip type: Traveled as a couple
Thank Maria A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 29, 2022

Got a deluxe room with A/C room was very small with 2 single beds room was very small tv was nor working they did not seemed to concerned about tv said we wold like to change rooms was told not an option finally 8pm maintenance came and fixed tv A/C smelled of urine probably would not stay there again

Room tip: Was nor given a choice windows had privacy glass so you could not see out
Date of stay: April 2022
    • Sleep Quality
    • Cleanliness
    • Service
Thank M1980ONjoev
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed December 8, 2021 via mobile

BHV had a promotion during the months of November and December 2021. The triple sharing room with plated breakfast was a great find in this kind of location. BHV is a few minutes walk to Burnham Park.

The staffs are very welcoming and helpful throughout our stay.

Though we can say that the place has been built a long time ago, we still appreciated the cleanliness of the room and the whole hotel premises. We are just usually in the room to rest and sleep but still we enjoyed our full stay here.

Date of stay: December 2021
Trip type: Traveled with friends
Thank jaysantosph
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 23, 2020

We stayed here last March 2018 in celebration of our son's birthday.

A good place to stay especially if you are with a kid who likes to hang out at Burnham park.

The room we are in is well kept and the buffet is also delicious. The breakfast after that is also good.

We highly recommend this place if you want a nice place to stay while touring Baguio City.

Date of stay: May 2019
    • Value
    • Rooms
    • Service
6  Thank sweetkinships
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed March 5, 2020 via mobile

Still one of the best stays for family. This is our second time and still everything is good, the weather, place and the staff. Great location and the staff are really nice. We will be back again definitely.

Date of stay: February 2020
Trip type: Traveled with family
Thank 859edisonq
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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