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All reviews al manara mini mart hotel prices a free shuttle bus weekend break pool bar small hotel great potential overlooking the marina front office supervisor room cleaned small gym reception staff peace and quiet superb beach room floor hire car
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Reviewed 28 August 2018

Stay in Juweira was awesome and we had mixed experience with the receptionists, we had issue with credit card during reservation and gentleman named Osama, the Front Office supervisor, was incredibly helpful and so comprehensive. His advises were very valuable and very much appreciated, also One gentleman in reception who checked us in named Noor was quiet friendly and helpful, polite and greeted with smile.

We had a very bitter experience with the lady in the reception both through phone conversation as well as in person, the lady named Vienna was too rude and treats Asians differently than the other nationalities, her attitude towards Asians is different being an Asian. I would say she is a blackmark to the Juweira. Her tone in the phone and also attitude in person is so rude, which i have never experienced before in any 4 star hotel.

Room Tip: Book rooms near swimming pool to get access quickly.
  • Stayed: August 2018, traveled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank Saibhuvi b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hajermassaouda, Guest Relations Manager at Juweira Boutique Hotel, responded to this reviewResponded 30 August 2018

Dear Valued guest,

Greeting from Juweira Boutique Hotel.

Thank you for taking the time to review your recent guest experience at Juweira, we are delighted that you enjoyed your stay among us.
Otherwise, we are sorry for the inconveniences which you faced in our hotel, We assure you such thing is not typical nor tolerated of our hotel, we will investigate, and we will take the appropriate measures to address the problem and prevent future occurrences.
I hope this hasn’t put you off a return stay with us again and we will have the pleasure to welcome you again at our property with better conditions.

Best Regards
Hajer

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 20 August 2018 via mobile

Not much to say about the hotel, knowing that we spent only one night there.
The room was amazing and the restaurant (dinner, lunch, breakfast) also. The decoration is very elegant. Very quite even if we were at the ground floor. The beds are very comfortable.
The beach is at less than 5 minutes by walk.
But the best thing was when we had to cancel the 4 remaining nights due to personal emergency, Osama, the Front Office supervisor, was incredibly helpful and so comprehensive. His advises were very valuable and very much appreciated. Thanks to him, we had a very smooth departure even if the circumstances were not happy.
We will definitely come back !

Stayed: August 2018, traveled with family
Thank Carole D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hajermassaouda, Guest Relations Manager at Juweira Boutique Hotel, responded to this reviewResponded 21 August 2018

Dear Carole,

Greeting from Juweira Boutique Hotel.

Many thanks for sharing your feedback.
The team & I are glad that you enjoyed your stay with us and we are more than delighted to read it and clearly see how well you felt at Juweira. Thanks to your great praise to the staff. We will forward this of course & look forward to welcoming you back again soon.

Best Regards
Hajer.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 17 August 2018 via mobile

The place is nice..
it has great views as well..
Many coffee shops and restaurants are there..
but unfortunately the service is very bad - the cleaning service and restaurants service are
..........

Stayed: August 2018, traveled with family
Thank Tasneem A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hajermassaouda, Guest Relations Manager at Juweira Boutique Hotel, responded to this reviewResponded 21 August 2018

Dear Tasneem,

Greeting from Juweira Boutique Hotel.

Please accept our sincere apologies as your stay was not of our expectations. i already shared your point with the management team so we may improve upon the service we provide, especially to our most loyal guests.
I hope this hasn’t put you off a return stay with us again and looking forward to welcoming you back.

Best Regards.
Hajer

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 6 August 2018 via mobile

I planned to book 2 rooms at this hotel when I visited their website and found an offer of OMR39 valid for 30 days, it was waste of time trying to book the same. Called the hotel reservation and again waste of time they don't know nothing about special offers.

Stayed: August 2018, traveled with family
Thank Sami H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hajermassaouda, Guest Relations Manager at Juweira Boutique Hotel, responded to this reviewResponded 9 August 2018

Dear Sami,

Greeting from Juweira Boutique Hotel.

Kindly be informed that this widget shows the best available rate (lowest rate) within next 30 days, and this offer of 39.90 OMR is valid starting from 01.09.2018 for Juweira room single occupancy.
I assure you after our investigation about your issue that it was a misunderstood, and if you would like to inquiry for booking, just send us through our email address or you can contact us directly by phone, and will be our pleasure to assist you and be our valuable guest.
Looking forward to welcome you anytime in near future.

Best Regards.
Hajer

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 21 July 2018

no Wifi in the rooms.
Tv doesnt work half the time.
Food is just average.
We were forced to checkout at 3pm despite being promised we could stay till 5Pm, and that too after taking payment for the whole day.
The worst part was that our flight was at 7:50 pm and we still were forced to vacate at 3 !
They always say they are fully booked but the truth happens to be that they are never fully booked.
You get much better services for Half the Price.

The Only good part is that its away from the city and the surroundings are quite calm.

  • Stayed: July 2018, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Tim W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hajermassaouda, Guest Relations Manager at Juweira Boutique Hotel, responded to this reviewResponded 23 July 2018

Dear Tim,

Greeting from Juweira Boutique Hotel.

Thank you for taking the time to review your recent guest experience at Fanar.
Please accept our sincere apologies as your stay was not of our expectations and we are sorry for the inconveniences which you faced in our hotel, We assure you such thing is not typical nor tolerated of our hotel, we will investigate, and we will take the appropriate measures to address the problem and prevent future occurrences.
I hope this hasn’t put you off a return stay with us again and we will have the pleasure to welcome you again at our property with better conditions.

Best Regards
Hajer

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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