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All reviews junior suite broom and dustpan premium package food provided spacious room internet connection upon request malaysian food convenient store coffee machine coffee house booked this hotel per day pleasant stay f b marion quarantine
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Reviewed January 19, 2022

Being faced with the compulsory quarantine, one could do worse than the Crystal Crown Hotel, PJ. The pricing of RM320 (additional RM220 for another person) per room/per night + 3 meals per day is on the high side. Cleanliness of the room could do with some improvement. The standard package meals are essentially atrocious (but you’re given a choice of having replacement meals worth up to RM25 per meal). I’d highly recommend opting for the replacement meals at all meals, and going for the Japanese and Chef Rasa Sayang meals which essentially is a real treat. As far as the service from the hotel, I’d have to say that the highlights are from the housekeeping crew lead by En. Suhaimi Ali, along with his crew Mr. Reuben Raj, Reen and Liza. To my opinion, these are the staff members who should be promoted to manage this establishment. Their hospitality are exemplary and highly commended. Same goes for Pn Quistina (The Medical Team) who, in her dedication and commitment, swung by even when she was in the midst of her sister’s wedding to fulfill her duty to get the PCR testing done. Mr Saiful Dzulkifly is also commended for his service to handle the bookings. High marks for all of these people.
As for the rest, the front desk staff should be permanently reassigned. Completely in chaos, disarray and mostly ignored any calls from the guests (yes, I saw them ignoring phone calls even when they were not busy and just standing around). Atrocious service.
The policy of the hotel to only allow quarantined guests to order dry groceries and outside food (from BurgerKing,KFC,TeaLive, etc) on Tuesdays and Fridays and at specific times. What kind of logic is this? Forcing guests to order groceries and food within the hotel premises at exorbitant prices is abhorrent in practice. Overall, our experience in Crystal Crown Hotel PJ could have been worse, but thanks to a few staff members, it prevented the quarantine stay from being a hell.

Room tip: Hospitality Dept. is outstanding.
Date of stay: January 2022
    • Sleep Quality
    • Rooms
    • Service
Thank XCeptionalFoodCritic
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Crystal Crown Hotel Petaling Jaya PJ, General Manager at Crystal Crown Hotel Petaling Jaya, responded to this reviewResponded February 25, 2022

Dear XCeptionalFoodCritic,

Thank you for your review of your stay with us. We appreciate our guests taking the time out of their day to leave us their comments here. We apologise you did not get the best service possible from our front desk team. We have made the head of department aware of your feedback and they are taking action to further train staff manning the front desk.

We are happy to hear you found our housekeeping team up to your standards. We are also happy to hear that the food was to you approval as well. Some of the policies we have in regards to food inside and outside of the hotel relate to restrictions we currently must comply with as part of the 'new normal' when it comes to guest management. We agree that many policies are contradictory, however, we must do our best to comply in any case.

We hope to welcome you back again in the near future for another stay. I

Regards, Crystal Crown PJ Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 12, 2022

Excellent People Services must admit, however the following is evident:
Premium Room Covid Package

1) They do not provide Newspaper (even on Request)
2) Complimentary Fruit Basket arrived on the 2nd Day Evening
3) Package is not sufficiently designed for the Covid 7 day occupation
a) Hand Wash detergent not provided ( when requested, Sanitizer is given, now why would you even give a Sanitizer to a person/persons in one room? Is it not a waste?
b) Dish Wash Detergent not provided ( upon request, a packet of laundry washing powder is provided)
c) Cleaning rag is not provided ( when asked, a sponge is given)
d) The Chiller had a Juice Box half drank by the earlier occupant
e) Floor is quite dirty
f) Floor (wooden parquet) is missing, taped with cello tape
g) Am allergic to the use of Creamer, when asked for Milk, I am asked to pay, the price is double of what is sold outside
h) Toothbrush is provided without toothpaste ( I had buy from the lobby shop)
i) Exercise /Gym equipment for hire is proposed at cut throat price
j) Toilet Cleaner /Sink clean detergent, when requested, I am provided again with laundry wash powder
k) Food containers can be left for overnight before it is collected ( called the housekeeping twice to get it removed)

In short, the hotel should provide basic essential for the occupant to do their cleaning and upkeep of the entire room, Important items are such as
1) Cleaning rag
2) Dish washing detergent
3) Hand wash detergent
4) Spare rubbish bags
5) Toilet / Sink Clean detergent

Remember, some of us

Date of stay: January 2022
  • Trip type: Traveled on business
    • Location
    • Rooms
    • Service
Thank chyogasw
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Crystal Crown Hotel Petaling Jaya PJ, General Manager at Crystal Crown Hotel Petaling Jaya, responded to this reviewResponded February 25, 2022

Dear chyogasw,

Thank you for taking the time to leave us a comprehensive review of your stay with us. We take the comments from our guests very seriously and would like to respond in kind to your detailed review.

Firstly, we apologise for any shortcomings from a service perspective. Our heads of front desk, house keeping, and F&B managers have been made aware of your feedback and are taking action to ensure these issues are observed by staff in the course of their respective duties.

Secondly, we have been considering offering our guests cleaning pack bundles as part of our amenities on offer. Your requests have been passed to the GM for their further consideration.

We hope you will consider us again when choosing your next stay in PJ so that we can showcase how we work to constantly improve our services offering for our guests.

Regards, Crystal Crown PJ Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 11, 2022 via mobile

I suggested and recommended all of you to stay at this crystal crown hotel at Petaling Jaya because of the food is good with a lot of menus with more great promotions and reasonable price and also in terms of their services are good too.

Kindly, contact Ms. Sharmini (call/Whatsapp : +60 16-201 4185) for room reservation(booking) she's kind person, responsible and also promptly to manage her duties even at last minutes booking. Thanks to knew her.

That's all guys, give it a try ya.. 4

Date of stay: January 2022
Trip type: Traveled solo
Thank zzwashere
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Crystal Crown Hotel Petaling Jaya PJ, General Manager at Crystal Crown Hotel Petaling Jaya, responded to this reviewResponded February 25, 2022

Dear zzwashere,

Thank you for taking the time to leave us a review of your stay. We have passed your kind comments to Ms Shamini. She has been with the hotel for many years and has not lost her passion for welcoming guests through our doors. Please come again soon and be our guest in the near future.

Regards, Crystal Crown PJ Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 20, 2021

Good, clean room,good view, environment, its also quiet, good to rest in calm, the coffee house food also delicious, staff do fast work, its good palace to solo and couple, parking also easy, them provide enough parking to customer

Date of stay: January 2021
Review collected in partnership with this hotel
Thank syafiqmohammad90
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Crystal Crown Hotel Petaling Jaya PJ, General Manager at Crystal Crown Hotel Petaling Jaya, responded to this reviewResponded January 2, 2022

Dear syafiqmohammad90,

Thank you for your review of your recent stay with us. It always pleases us to hear from our guests who have had a pleasant stay and who take the time to speak about it. We hope to welcome you back again in the new year and for many more to come. We know that there are many choices for hotels out there so we appreciate you choosing us for your stay.

Best Regards,

Crystal Crown PJ Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 15, 2021 via mobile

Hotel looks aged and untrendy. Maintenance to be improved.

Room service price and quality is good.

But overall hotel looks so old. Towel is so old that colors turns almost Grey, not white. Shower overflow.

Wallpaint near window is peeling off due to water seakage.

Seriously consider an upgrade and face-lift if you mean business.

Room tip: Bring your own towel
Date of stay: December 2021
Trip type: Traveled with family
Thank WeiWei34567
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Crystal Crown Hotel Petaling Jaya PJ, General Manager at Crystal Crown Hotel Petaling Jaya, responded to this reviewResponded December 20, 2021

Dear WeiWei34567,

Thank you for taking the time to write a review of your stay with us. We are happy to hear that the service you received was good and you enjoyed your food. We are sorry to hear that there were other issues though that impacted the quality of your stay. We have passed you comments to the housekeeping manager for action. We are constantly updating the hotel to as modern as possible. In fact our rooms have just undergone an upgrade and are some of the largest in all of KL. While the property is starting to show her age in parts we are committed to bringing the property up to modern standards. In other words, come back again soon and see how we change for the better. Thank you and we hope you have safe travels.

Regards, Crystal Crown PJ Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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