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mirkomikhailov

Great Island but....fish feeding ?? Hmm

1.0 of 5 bubblesReviewed Oct 13, 2018via mobile
I was invited to join my friends to visit this island with who is convinced by someone at jesselton point to visit this island. When we arrived everything was perfect, the water is clear and the the beach is clean thanks to their army of workers working hard to keep it clean. Bravo ! There's a lot of activities to be done here but we decided to just chill and go snorkeling. Everything went well and the staffs (From the Jetty to the main building) was excellent ! Super helpful & friendly. When i did snorkeling theres a lot of fish to be seen but you need to feed them ? Feeding the coral fishes ?? Not a good sign. No wonder the snorkeling area is greenish and according to the staffs, the owner instructed them to feed the fish with breads to attract the fish to come. NOT a very inteligent move by the owner *thumbs down to the owner* To make matters worst the seawalking activity here encourages visitors to feed the fish underwater ?? Bad. No wonder theres a lot of dead corals around this area. Shame to the owner. The owner (he/she) should read more and understands the nature more.

The food here is hmm..not good. Tasteless & bland. I only enjoy the Banana Fritters. Thats it. They should improve on cleanliness of the kitchen areas too.

We decided to follow the 2pm boat back to the city. Although im not happy with the fish feeding & the food but we are blessed with great staffs here particularly Mr. Basir, wonderful lad to have in the island. At least thats a plus for us as Sabahan are wonderful people. Hope they improve. Looking forward to visit Sabah again. Ciao !
Date of stay: September 2018
Trip type: Traveled with friends
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CharlesKok, Sales & Marketing Executive at Mari Mari Sepanggar, responded to this review
Responded Oct 29, 2018
Hi mirkomikhailov,

Thank you so much for the great compliments of our staff. This is the service quality we are proud of which our mission statements core values being displayed. We will do our best to provide the best possible customer service experience while our guest enjoying their day on the island.

We do notice that the visitors tend to look at fish feeding as less favourable and locals, on the other hand, have a positive perception of it. As of now, the owner and our management are very serious in looking at ways to improve our marine environment. We will try to reduce the fish feeding and more towards the preservation of marine life.

We have spoken to our cook and the food is way much better now since your last visit 😊. The banana fritters will stay though 🤗.

mirkomikhailov, we really appreciate your comments on improving our island quality and we really do hope you will come to visit us again in the not so distant future. Cheers!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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17 - 22 of 57 reviews
Reviewed September 4, 2018

We took a trio to this Islan from our resort at Gaya Island. It was very disappointing, so much rubbish in the sea, and on the beach. The staff were making some attempt to clear up, but there was just so much of it. We took our snorkels, but due to the above we never used them. The plus side is, that the staff are very cheerful, and helpful.

Date of stay: August 2018
Trip type: Traveled as a couple
Thank magpiedragon
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CharlesKok, Sales & Marketing Executive at Mari Mari Sepanggar, responded to this reviewResponded October 29, 2018

Hi magpiedragon,

We appreciate your feedback and thank you for your nice compliments on our staff. They have always been the jewels of our organization and we will continue to provide the best customer service experience to our guests.

It is, however, our aim to reduce the rubbish on our island surroundings and washed up rubbish is a constant battle we are facing every day. For your information, recently (on the 19th to be exact! 😊) we have conducted a public community beach clean up at our public beach at Tanjung Lipat, Kota Kinabalu. We will continue our efforts to a more major area around the island in the not so distance future. We hope that this efforts and awareness from the community will enhance our beach and island environment future and health.

Once again, thank you for your comment and hope we will be seeing you again on your future visit to our beloved Sabah, Borneo.

Cheers!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 1, 2018 via mobile

An early boat ride over to this island for a swim and snorkel but disappointed with the clarity of the water..a lot of debris around but staff are trying their best to keep cleaning it off the beach and water. It was another warm and sunny day so swimming was a pleasure to cool off. We did snorkel just on the other side of the net seeing quite a number of very colourful fish...water was a little clearer. Lunch was also a little basic but nice considering it’s an island..left after lunch back to KKB...

Date of stay: August 2018
Trip type: Traveled as a couple
1  Thank 925ChrisA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CharlesKok, Sales & Marketing Executive at Mari Mari Sepanggar, responded to this reviewResponded October 30, 2018

Hi Chris A,

Thank you so much for leaving us a nice review.

It is a constant battle our team underwent every single day, not a day in our life that we wished there's no rubbish at the sea. Sadly, this is not just us, but globally. All around the world government and non-profit organization are trying hard looking for solutions to tackle this serious problem. We are no exception. Thankfully, our team are able to clear the area as much as they can to ensure our guests are able to enjoy their sunny relaxing day with a clean beach.

Chris A, we hope you will visit us again. Hopefully this time, you will stay overnight in our lodge. Cheers!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 12, 2018

I visited this island for a morning, during a 10 day tour of Malaysian Borneo. The boat ride out is fast and comfortable. The day visitor part of the island is nice, but there is not much to do there.

Snorkeling was offered, but those that did this activity said there was nothing really to see, plus there were a lot of sea lice stinging the day we went, so everyone was out of the water within an hour. There is quite a bit of rubbish on parts of the island and in the water, so much so that the net which I thought was for safety reasons was actually to keep more rubbish out of the snorkeling area.

The buffet lunch we had there was really good and there was an option to have a massage which I didn't take up.

My friend and I did do the optional parasailing which was 120RM each. I'd recommend that, it was fun and it passed the time. Got an extra boat ride while others had their turn and it was more fun than just sitting on the beach. Note: When they ask you if you want to be 'dipped' in the ocean, this actually means dragged! At first I wasn't sure they actually knew how to get the sail up and thought we might drown hahaha, but they did send us up and it was all fine... until we came back down and got dragged again. It was fun, a lot of laughs, but just so you know what you're getting into.

Room tip: I did not stay at the accommodation here, just visited the island on a day trip.
Date of stay: May 2018
Trip type: Traveled with friends
Thank NewTravellerAust
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed March 31, 2018

We were encouraged to come to Sepanggar for the snorkeling. Once we got to the island we were stuck there until our 3pm service came and got us. While this is an all-inclusive tour, we really felt like we had been sold a bit of a lie. WE weren't advised that it was jellyfish season so the water was dangerous ( and yes I did get stung and it did make me unwell) however the areas for snorkeling were really small and after 20 minutes we had observed everything, yet still had 5.5 hours left to fill in. We could paddle board and kayak in the same area that we snorkeled if we wanted too. There wan't anywhere to walk to that we were shown. Every time we asked if we could explore we were met with the response " it is dangerous'. It was such a shame!

Date of stay: March 2018
Trip type: Traveled with family
2  Thank JoMuirhead
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 23, 2017 via mobile

We decided to take a last minute trip to this wonderful resort and were pleasantly surprised with how peaceful and romantic it was. The beach was beautiful, the grounds were well kept with staff even raking the leaves and sand on the beach. Reynold in the diveshop was very knowledgeable and accommodating to our needs. We stayed in the beach villa and couldn't have been happier with amazing view of the ocean and the city right off our deck and from our bed in our room. At night the view was perfect of the city and all of the lights from anywhere on the resort.I'd have to say one of the things we enjoyed the most was anytime we were in our room it was nice and peaceful listening to the ocean while relaxing. The food was good and plentiful with coffee and cold water whenever needed. I would have to say we enjoyed our stay very much the resort was beautiful and staff were all friendly and wold definitely come back again sometime.

Date of stay: March 2017
Trip type: Traveled as a couple
1  Thank BillandLalay
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