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Reviews (118)
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All reviewsheritage roomfamous cendolfamily suiteboutique hotelpolice headquartersconveniently located within walking distancebeautiful hotelgarden roomfloor tileschowrasta markettransfer roadrecommend this hotel to anyonehotel staffassam laksabuffet styleshower gelperfect stay
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Reviewed 30 April 2017

Areca is a beautiful hotel. The staff are friendly and helpful - they invited us to sit on the sofa and relax while they checked us in, the rooms are new and clean - comfortable bet, good shower, hot water, toiletries and a blow dryer, and the location is good - right next to the big police station for taxi reference. It is easy to catch a bus or a taxi close by or walk to restaurants and sightseeing attractions. We were very impressed and would definitely stay here again! We have been to Malaysia many times before and are used to paying a deposit upon arrival, but we were a little surprised it was 200 ringgit. Not a problem, but good to be aware to have enough cash on hand or your credit card ready.

  • Stayed: April 2017, traveled as a couple
    • Value
    • Location
    • Service
Thank Bdbusko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AHPManagement, Manager at Areca Hotel Penang, responded to this reviewResponded 4 June 2017

Dear Bdbusko,

Thank you for your kind review. We are pleased that you were able to enjoy your experience at Areca Hotel Penang and hope to welcome you back very soon.

Kind regards,

Areca Hotel Penang management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 26 April 2017

We arrived very late at night after more than 5 hours of delayed from Jakarta to Penang. The check in counter is very friendly.

To go inside the lobby hotel you need a key card or the staff can open it for you if you haven't checked in yet.

We stayed at room 208, using a glass hydraulic elevator so that we can in 360' around the hotel. The hotel is 180 years old and needs about 7 years to renovate (this information I got from the staff), the wooden door, the wooden cupboard, ,very classic and beautiful.

Inside the room, is also another thing, the room is quite spacious, with queen bed, and a table to work, mini fridge, bathroom with great rain shower, toilet with a window that can be tilted-open and see the bamboo trees.

Cleaning service was very good in doing their job, and very clean, very thorough.

The next morning we asked for a taxi, and the staff was helping us to get the taxi.

Many of you that would like to visit Penang, I recommend trusted taxi company, or using Uber or Grab, almost all taxi in Malaysia never use the metered.

Check out was pleasant, quick! No hassle.

I recommend a lot to people who would like to stay at this hotel, near the hotel have food stalls, beside the hotel there is shop for sweets from fruits, it is also very near to police station (only 10 meters away), there is also mosque, and a breakfast restaurant around the corner, one thing is missing is convenient store, I didn't see any convenient store nearby.

It has free wifi internet, has a library also. They also have a small for children corner, so small that maybe you are not aware of.

  • Stayed: April 2017, traveled with family
    • Value
    • Cleanliness
    • Service
Thank jodieodie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AHPManagement, Manager at Areca Hotel Penang, responded to this reviewResponded 4 June 2017

Dear jodieodie,

Thank you for your kind review. We are pleased that you were able to enjoy your experience at Areca Hotel Penang .The nearest convenient store(7-11) is located at Jalan Penang ( Penang Road ) , approx 5 min walk and you can see from is on the right .Thank you for choosing Areca Hotel Penang and hope to welcome you back very soon.

Kind regards,

Areca Hotel Penang management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 22 March 2017 via mobile

The hotel was well designed with old architecture, doors, panels, vintage chairs and decor. Not too heavily overdosed with heritage stuff.
Outside the hotel which consisted of a row of converted old heritage houses. Without it's hotel sign it is easy to miss but it is an impressive sight next to another heritage building, the Majestic. The reception was large, bright and airy so allowing for large group checking in or out. Ample sofas and chairs to sit around. Air con and I can to keep the place cool. Theceptionist was friendly and helpful.
We stayed in the garden view room so cannot comment on the heritage rooms. The room was reasonably sized with good facilities including tea and coffee. A bit of nostalgia with heritage floor tiles and stained glass shower door. Only complaint​ is there is no shower curtain so when showering water may be splashed outside.
Unfortunately there is no "tidy room" sign in our room to hang and in a rush to go out we didn't mention to the reception. It was a big disappointment when we got back around midnight to found our room not made up.
It has a study room and a computer. We didn't use the study room but it looks fine.
Location is excellent. No hotel parking but for a fee of Rm6 you can get a whole day parking voucher for public parking. There is about 10 parking lots outside the hotel and we didn't have a problem parking our car.

Stayed: March 2017, traveled as a couple
1  Thank Keat W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AHPManagement, Manager at Areca Hotel Penang, responded to this reviewResponded 4 June 2017

Dear Keat W,

Thank you for review. We are sorry that our service did not meet your expectations during your stay. We have install the signage during end of May 2017 ,referring to the ' Please Make Up Room Sign ' ,our housekeeping will enter to clean the room when there is a sign put on the door, if not they will not enter ,this is to make sure that we respect the guest privacy and comfortable while staying in the hotel, however , allow us to apologize for the missing 'Please Make Up Room Sign' ,from now on the housekeeping team practice to hang it on the closet door , as for the shower curtain we have taken your comments on board, in order to ensure we are able to meet our service standards in the future. 

Kind regards,

Areca Hotel Penang management

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Reviewed 21 March 2017

Located close to Georgetown but out of crowded n noisy building,very close to all sight seeing,walking distance to Chinatown,little India.
All staff are very helpful and friendly,made me feel like my home,Sara and Hema the best welcoming staff,this is my 2nd booking at this hotel

Room Tip: They are all good rooms with ac,fan,..can't ask for anything else
  • Stayed: March 2017, traveled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Sutthinan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AHPManagement, Manager at Areca Hotel Penang, responded to this reviewResponded 4 June 2017

Dear Sutthinan P,

Thank you for your kind review. We are pleased that you were able to enjoy your experience at Areca Hotel Penang and will certainly pass on your compliments to Sara and Hema . We look forward to welcoming you back very soon.

Kind regards,

Areca Hotel Penang management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 20 March 2017 via mobile

UNESCO heritage building? You may see it in this hotel. Very nice hotel with a historical building. Room is quite small but still enough space to enjoy. Located nicely not in the crowded area but very close to the center georgetown attraction. When you are here for the first time, you may see the difficulty to find the place since there is no their signage. But it is located behind the police office. Staff are friendly and Aminities was amazed me for this hotel rate. What a wonderful stay.. Thank you for all teams.

Stayed: March 2017, traveled with friends
Thank Sandi A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AHPManagement, Manager at Areca Hotel Penang, responded to this reviewResponded 4 June 2017

Dear Sandi A,

Thank you for your kind review. We are pleased that you were able to enjoy your experience at Areca Hotel Penang and will certainly pass on your compliments to the team. We look forward to welcoming you back very soon

Kind regards,

Areca Hotel Penang management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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