Value for money and big room, this hotel smallest room is from 500sq ft and above. And the car park is free parking. Nicely located in georgetown area. Is really good place for tourist if you are looking for nearby shopping place and food. Just some minor suggestions, housekeeper need upgrade to be more details. Thank you very muchMore
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Great places for you to stay specially if you are coming with ur family in penang..very huge.similar like small apartments.ac is cold.they had kitchen set with tools.they also had sofa that can be change into a bed.so this room can be stay for more than 2 persons.comfy if you bring young children here.they got everything.perfect locations.beside the building is hawker, korean food, cafe, cake shop..fabolous
But the room got some odour.dont know because no one stay in the room for long or something..and the light a bit dark for me.if they made the room brighter even better.and improve the cleanliness and everything would just be perfect
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Spacious for family of 5. Quiet surroundings. Malls and food places are near around 5 minutes drive. The only setback is that there's only one attached bathroom in the room.Parking at basement is a bit small, one has to be careful when going in and out of parking. Staff are friendly and room amenities are sufficient.
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poor overall customer service. upon checking in, i was greeted by an unfriendly and sour face front office officer. i wasn't told beforehand that the restaurant is under some renovation that no breakfast will be provided. i was only informed upon checking in. secondly, when she wanted to ask for a deposit, she asked me in a manner that i owe her some money! thirdly none of the staffs there are helpful. seeing us with heavy luggage, no one offered a helping hand. they can simply stand there. to look and talk among themselves. i guess that is what they are paid for. it happened through out our stay. upon checking in, checking out and also coming back with shopping begs, no one even help to open the door even though there is a security standing by near the door. fyi, i have a baby with me. i have checked in to a budget hotel/apartment before but their service is way better than this! my room was made up only the bed are made. rubbish are not thrown since the first day i checked in till we checked out. with the amount of money paid, i guess its not worth it. i guess, am only paying for the two aircon in the living room. cleanliness of the room is very poor. toilets are moldy. rooms are kind of stink. perhaps, we need to be some mystery shopper to be treated with tender loving care. and i don understand why this hotel is rated to be so good. i left with a thousands of regret and disappointment.
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I stayed here for 2 nights for new year. The service was quite good from the receptionist. The room was so spacious. The location is quite far from the center of Georgetown but it's ok since it's easy to get some grab cars. It located near gurney plaza, we walked about 1 km at night after new year party at Gurney Plaza. It's easy to get some food at night, there is a hawker just 1 block from the hotel. We are quite happy with the room.
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We stay here for 3 nights with 10 adults and 2 small children. The rooms are very big and spacious equipped with a microwave which was very helpful. A washer and dryer is available in the gym on the 7th floor and is free to use but you need to bring your own detergent. The gym has just 3 machines and a few dumbbells but it all looks very new and in good condition.
Very close to Goodall hawker center and a 7 eleven down the block.
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