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Westin.com
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Reviewed April 16, 2018

Located near the eagle square and the jetty point on the south east part of Langkawi, this resort has a very picturesque view of the bay and a nice private beach. It is a 25 min drive from the airport. We traveled as a couple and stayed in the partial sea view room in the main resort building. There are one bedroom villas with private pools as well, which are more expensive. But if you are really looking for luxury, I would highly recommend that. The partial sea view room was quite spacious and had a balcony opening to a view of the garden and the sea. The surroundings are very quiet and relaxing.
Cleanliness & service - The property is a little old. However, it is quite well maintained and clean. To top it all, the service was excellent. The staff were all very polite and efficient and spoke English.
Breakfast - Nice extensive spread consisting of local and continental options.
Connectivity - One can easily get a grab at any time to go to sightseeing spots like the sky cab/sky bridge or to shopping spots like the cenang beach etc.
Food - This is perhaps the only thing that did not impress me much. I would say it was average at best. Try visiting the local restaurants instead.

Would recommend everyone to try out the 'Breeze' bar and lounge in the evening as the cocktails there are pretty amazing and cheap at the same time! They also have live music in the bar on some days.

Room tip: Ask for the partial sea view room. It is cheaper than the full sea view room but offers similar (or even better) views.
Date of stay: April 2018
  • Trip type: Traveled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank jishnuroyc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Westin L, General Manager at The Westin Langkawi Resort & Spa, responded to this reviewResponded April 17, 2018

Dear Jishnu R,
There is nothing more satisfying than knowing you had an uplifting experience at our resort and leave us with such indelible memories of your stay. We are delighted to note that you enjoyed our spacious accomodations, resort facilities, culinary offers and the attentiveness of our associates.
We look forward to welcoming you back at the resort for another relaxing experience.

Be well.
Rajiv Kapoor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 15, 2018 via mobile

We spent 3 nights in the Westin, in one of their superior rooms, which was a decent size with a large shower room. Whilst we were unpacking a monkey tried to open the window! There was a monkey warning sticker on the window. We loved the resort, the pools, the friendly staff, the comfy bed and the great food. The only issue we had was trying to get some more milk for coffee in our room. The first time we asked it didn't arrive, the 2nd time more coffee arrived, eventually we received a full litre of milk, which lasted for the rest of our stay.
If we ever come back to Langkawi, we will stay at the Westin again.

Date of stay: April 2018
Trip type: Traveled as a couple
1  Thank Yvonne2706
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Westin L, General Manager at The Westin Langkawi Resort & Spa, responded to this reviewResponded April 16, 2018

Dear Yvonne2706,
Thank you for a wonderful review of your stay with us. It has been a great pleasure welcoming you to The Westin Langkawi Resort & Spa and we really appreciate the time you took out to write us this review with your kind feedback. We are thrilled to hear that you had enjoyed your visit with us on the island and assure you that your concern area will receive the due focus.
We hope to have you back with us, it will be a pleasure to welcome you again!
Until then, take care and have an amazing week ahead

Be well.
Rajiv Kapoor
General Manager.

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Reviewed April 13, 2018 via mobile

Enjoy the view very much. Unfortunately we cant swim at the sea. Really relaxing place to stay. Should offer the buggy trip around the hotel will impress your guests

The staff is not good in attending guest. New staff i guess. But its ok

Date of stay: April 2018
Trip type: Traveled with family
1  Thank Regina_tom1889
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Westin L, General Manager at The Westin Langkawi Resort & Spa, responded to this reviewResponded April 16, 2018

Dear Regina_tom1889,
We thank you for taking the time to write us your review of your stay with us and sharing your valuable feedback.

Please accept our apologies for the inconvenience experienced, it has never been out intention to allow our guest to experience a lackluster stay with us at any time. The team has been highlighted and will look into this to better serve our guests. Thank you once again for sharing your comments with us and we look forward to hopefully welcoming you back again should you let us have the opportunity. Take care and have a great week ahead!

Be well.
Rajiv Kapoor
General Manager.

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Reviewed April 13, 2018 via mobile

On arrival, reception area looked fabulous and we were given a warm welcome, drinks, cold flannels by lovely staff.
Checked in at a comfortable table with seating and told our two interconnecting rooms had been upgraded - not convinced that we were actually given an upgrade though as the hotels own website says they were the same size as we’d originally booked (very confusing but we didn’t query it).
We were escorted to our room which seemed a long walk from everything but once you’d gotten your head around the hotel layout, it really wasn’t (rooms 1212 and 1214). Having left the lovely reception, the walk to our rooms led us via tired corridors with stained carpets - not what you’d expect from a 5star resort.
Rooms were spacious and light with everything you could need. Our kids (17 and 12) had twin double beds which they were thrilled with, whilst we had a king size. Rooms were nicely decorated and bathrooms were ok. We booked superior patio rooms but ended up with superior garden view (as I said, not sure what this all about or how we ‘benefited’??). View was of garden and side of the restaurant area in the distance. Couldn’t see pools or ocean but that was ok. Was rather surprised at poor state of patio furniture which was plastic rattan and all frayed!! This caught our clothing and was rather uncomfortable without a towel over it. Not five star!!!
Breakfast was included in our stay - this was ok except the people at the egg station can’t cook poached eggs (fried per taste are hit and miss too) 😂😂. Limited cereals available, variety of cooked food (obviously no pork products), fruits, Malaysian breakfast, bread and pastries....no oat porridge???
Staff around the hotel always greet you and are very friendly.
Pools all looked nice - most visually attractive being the rock pool. Sadly, all three pools are in need of some repair which although minor would make such a difference. Plastic rattan sunbeds were found to be frayed and looked rather worse for wear. Again, not crucial but not five star.
Pool area sun beds were equipped with staff buttons to call for drinks etc. Response times were very slow and orders not always correct. On one occasion I actually went to Tides to chase up our order and was told I needed to find one of the staff outside as he (guy behind the bar blowing up balloons??), couldn’t help me - all I wanted was a jug of milk for my coffee!
Pool snacks were excellent and plentiful! Calamari to die for and we also had a lovely selection of small bites - chicken and beef satay, bbq Chicken tenders and fries - delicious but agonisingly slow to arrive. Really delicious though.
Ate at hotel international buffet once - not blown away by it, though it was ok. No atmosphere and nights here do end early.
Enjoyed room service on our last day - this was delicious and very speedy. We ordered simple burger and fries to set us up for the journey ahead.
My daughter had her 12th birthday whilst we were at the Westin and the hotel left her a cake a day early and with the wrong name but it was very generous of them all the same. Realising their mistake, a second cake was send the next day with her right name on it 😂👍
We had an issue with an item of clothing (nightwear) missing from our room - I’m certain this was gathered up accidentally when the beds were changed. We didn’t make a huge fuss but did report it and were very upset to return early to our room one night to find two women searching our room for it (drawers, wardrobes and possibly my beach bag but can’t be certain of the last bit). We complained to management about this who did ask to meet us to apologise but we had little time left of our holiday to waste on pointless conversations that wouldn’t have changed how upset we were by it.
Entertainment in the bar seems to be three lovely ladies (6 nights out of 7), who can really sing well and know a huge catalogue of songs. They really are good and lovely ladies but it’s a little samey.......
In all, hotel could do with some housekeeping, replacing some furniture on patios, carpets and rugs, additional entertainment would be great and of course - egg station training 😂😂😂
We spent most of our days and several of our nights at the Westin’s sister hotel, the St Regis - now that IS 5 star!!!! (It is higher in price but worth it in our opinion and if we’d realised the difference, we’d have booked there instead). No comparison - see my separate review.
Location was ok although we didn’t venture out of the hotel (and it’s sister hotel) very often, having spent three very busy days in KL.
We did have a lovely time here (mainly thanks to St Regis) but would be delighted to see some simple improvements made at The Westin Langkawi 😎

Date of stay: April 2018
Trip type: Traveled with family
3  Thank EstelleW72
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Westin L, General Manager at The Westin Langkawi Resort & Spa, responded to this reviewResponded April 13, 2018

Dear EstelleW72

Thank you for staying at The Westin Langkawi Resort & Spa, and for taking the time to share with us your detailed experience.. It is good to know the positive aspect of your experience. We also do realise that for most part the resort experience did not match up to your expectations. I assure you we have taken your feedback seriously and will surely take the necessary measures to correct areas that require improvement. It is truly feedback, such as yours that helps us to understand in a deeper way, the steps we need to take for future improvement and we thank you for this.
Thank you once again!

Be well
Rajiv Kapoor
General Manager

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Reviewed April 11, 2018

The location of this resort is quite remote so if you want to see anything of Langkawi it won't be walkable (something I like on holiday).

The communal areas of the hotel are lovely - very well designed, airy, lots of seating available but I found once you started walking to your room down identical bland corridors I found this area quite soulless and corporate...the two don't quite marry and that's why I've dropped the rating to 3.

Breakfast is a buffet and to be honest there is so much choice that it was quite overwhelming (for me at least) but it means you can easily fill up here and not require lunch.

There are a number of pools - one for children (very shallow), a deeper one for adults and a sort of play area one for everyone with boulders and waterfalls. There are plenty of sunbeds and towels available.

The hotel is on a hill and the beach is at the bottom of the hill - there are plenty of sunbeds available here too and towels can be obtained from the watersport hut.

We ate at the Tide restaurant a couple of times and the food and service was excellent. Special thanks to Harold who was so attentive, helpful and smiley :)

There are very good facilities for sport - tennis court, squash court, table tennis table, pool table, air conditioned gym. We played squash whilst we were there and if you hadn't brought your gym gear with you, you could rent them which I thought was a great idea. Squash raquets and balls were free...daft idea to play in that humidity though...good workout but quite short lol

Date of stay: March 2018
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
Thank piratepards
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Westin L, General Manager at The Westin Langkawi Resort & Spa, responded to this reviewResponded April 12, 2018

Dear piratepards,
We thank you for taking the time to write us your review of your stay with us. It has been a great pleasure welcoming you to The Westin Langkawi Resort & Spa and we really appreciate the time you took out to write us this review with your kind feedback.
Please accept our apologies for the inconveniences that you experienced with regard to the product. Thank you once again for sharing your comments with us and we look forward to welcoming you back again.
Take care and have an exquisite week ahead.

Be well.
Rajiv Kapoor
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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