We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (1,459)
Filter reviews
1,459 results
Traveler rating
471
799
153
24
12
Traveler type
Time of year
LanguageAll languages
More languages
471
799
153
24
12
Show reviews that mention
All reviews excellent location hotel is located kokusai dori convenient location per hour booked rooms turn left tourist area international street japanese food other hotels triple room stayed nights recommend this hotel day tour room was clean and comfortable washer and dryer
Filter
Updating list...
14 - 19 of 1,459 reviews
Reviewed 21 July 2018

Located in the middle of main shopping district with monorail stations on both ends. Twin size room is small but adequate for 2 persons although it would be difficult to open a big luggage. No wardrobe in the room, only an open shelf with hangers. Mini fridge & safe in room. Toilet size is adequate for 1 person use at one time. Standard cleanliness with a couple of small spotted stains on bed sheets and pillow cases. Small stains and little black wheel marks on non- carpeted floor. This is a non-smoking hotel. Easy to find hotel. Directions : exit west/left entrance of Makishi monorail station (16 min from airport), go down, turn left (Lawson minimart on the left) and walk straight for a few blocks until you spot the hotel with prominent sign across the road OR exit right at entrance of Kencho-mae monorail station (12 min from airport), go down, walk straight along main road until traffic junction & cross traffic light on your left, walk straight a few blocks to find hotel (after a Family mart) on the same side.

Room tip: Ask for high floor, quiet & the bigger sized twin room
Date of stay: July 2018
  • Trip type: Traveled with family
    • Value
    • Sleep Quality
    • Service
Thank karang88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ホテルJALCITY那覇, Manager at Hotel JAL City Naha, responded to this reviewResponded 28 July 2018

Thank you very much for staying at Hotel JAL City Naha. We will make improvements to clean rooms clean.
I am looking forward to seeing you next time.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 July 2018

The hotel is well located in the main area of shopping in Naha. The hotel is new and the facilities are all fine. Everything is great except the room size is a bit small when compared to other vacation hotel. This hotel is suitable for single or couple travelers but may not be suitable to a family with kids.

Room tip: Rooms on two ends of corridor are quieter.
Date of stay: June 2018
  • Trip type: Traveled with friends
    • Location
    • Sleep Quality
    • Service
Thank GCheung114
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ホテルJALCITY那覇, Manager at Hotel JAL City Naha, responded to this reviewResponded 28 July 2018

Thank you very much for staying at Hotel JAL City Naha. The rooms are not spacious, but we will make improvements so that you can spend comfortably.
I am looking forward to seeing you next time.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 24 April 2018

These are some of the minor inconveniences staying in this hotel for us as elderly travellers on a free and easy trip with day tours booked. We stayed 5 nights. First there is a lack of an in-room safe. Normally we would keep our passports, spare cash and credit cards and other important documents when we are out of our hotel. In this hotel there are only small deposit boxes next to the reception counter. They are only good enough for passports and other wallet sized stuff. So we had to go to the reception counter too often for our comfort. Second, the nearest MRT station is nearly 1 km away, which is a 15 min walk for us. As this hotel is on the Orchard Road like part of the city, it is advisable to give more time if you have to be at or near the MRT station at a certain time as there are too many distractions. E.G. we chose a day-tour pick up and drop-off at a hotel next to the MRT station. We also had to take the MRT back after another tour when they dropped us off somewhere near another MRT station. It was a long walk back for us after a full day. Otherwise this is a very good hotel to stay. The bathroom have everything you should need but if you prefer soft bathroom slippers, then bring your own like we did. The staff are all great even though few speak English. And it cost 1000 Yen per hour of extension past the 11:00 a.m. check-out time.

Date of stay: April 2018
1  Thank Levi1288
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ホテルJALCITY那覇, フロント オフィス マネージャー at Hotel JAL City Naha, responded to this reviewResponded 30 April 2018

Thank you for staying at Hotel Jal City Naha.
There is no safe in the room, sorry for the inconvenience.
I plan to set up a safe in all rooms in July. I will try to consider your opinions and provide a comfortable stay.
We look forward to seeing you again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 14 March 2018

We stayed in this hotel for 3 nights. Check in was efficient and the room were average size for Japanese standard. We reserved a standard twin room . The rooms were clean and the beds were comfy. It is conveniently located on Kokusai Dori and when using the Yui Rail, you can get off either at Miebashi Station or Makishi Station. We used Makishi station since it was a straight path to the hotel. Some items on the buffet changed from day 1 to day 2 and day 3 was a repeat. There is an assortment to choose from so we didn't get tired of what they offered. We enjoyed that they offered Okinawan dishes along with they typical Japanese selections, breads, yogurt, fruits and cereal. Parking is also available in the back. They said if it fills up, we would need to use the public parking although that never happened. If you are planning to use their delivery service, it closes in the early evening (I think around 8pm but not sure) and reopens at 8am. It was okay since our flight left at 11:30am.

Date of stay: March 2018
  • Trip type: Traveled with family
    • Location
    • Rooms
    • Service
Thank trotdaworld808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 7 December 2017 via mobile

Hotel is in a great convenient location. Easy access to monorail, shopping venues and food. Room size is a bit small but good enough for twin sharing. Breakfast buffet has sufficient variety but can be boring as it changed every 2 days.

Date of stay: December 2017
Trip type: Traveled with family
1  Thank LMK888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ホテルJALCITY那覇, フロント オフィス マネージャー at Hotel JAL City Naha, responded to this reviewResponded 8 December 2017

Thank you for staying at Hotel JAL City Naha. I will do my best to make a further comfortable stay so when you travel again in Okinawa please come and visit JAL City Naha.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews