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Mercure Okinawa Naha
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Reviews (666)
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2 - 7 of 666 reviews
Reviewed March 16, 2018

Service is top Japanese style service and the staff are really good in English. Hotel a bit worn out, but high quality cleanliness is still maintained. The queue for the breakfast buffet could be quite lengthy, we were a bit caught out of that and did not have enough time to enjoy breakfast before our 10am flight back to Tokyo.

  • Stayed: March 2018, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Calvin Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yuta N, Front Office Supervisor at Mercure Okinawa Naha, responded to this reviewResponded March 18, 2018

Thank you very much for staying at Mercure Okinawa Naha and thank you for leaving a comment and share your experience to us. We are glad to hear that you appreciated our staff and the cleanliness of rooms.
During your stay, our rooms maintained high occupancy with many inbound tour groups causing the breakfast line to move slowly. We deeply apologize for this inconveniences and that there was not enough time to fully enjoy our breakfast. Please let us know next time you stay with us, and we ensure you that we will make effort to improve our services.
We hope to see you again the next time you are visiting Okinawa. Thank you very much.

Yuko ANO
Front Office Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 20, 2018 via mobile

Good location, convenient to move around, me and my family come for Chinese New Year holiday, stay for 4 nights.. we have river view twin bed room, room with complimentary drink water everyday! Nice breakfast with western and oriental foods serve. A convenient store Family Mart just right in front the hotel! Very kind and helpful staff

Stayed: February 2018, traveled with family
Thank AvelineBran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yuta N, Front Office Supervisor at Mercure Okinawa Naha, responded to this reviewResponded February 25, 2018

Thank you very much for staying at Mercure Okinawa Naha and thank you for leaving a comment and share your experience to us. We are happy to know that you found the location convenient. Indeed, there are lots of supermarkets nearby and even a drugstore. Yui rail is also just situated in front of our hotel. Also, we are very pleased that you have been comfortable at our hotel. We ensure you that we will keep giving the best services possible at our hotel. Thank you again for sharing your experience, and we hope to see you again in the future.

Yuko ANO
Front Office Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 20, 2018 via mobile

My first time in Okinawa (for holiday) and stay at Mercure Okinawa. I am happy with this hotel. I am here during Lunar Chinese New Year and today (20th Feb 2018) is my 3rd day of staying in this hotel and what can say is, during this period, massive guest check in/out hotel and yet hotel managed in very professional way. Room maintaining cleanliness, front desk staffs maintaining helpful with smiling face, and staffs at breakfast restaurant were helpful and demonstrating professionalism. Breakfast at Bistro de La mer served verity of delicious western and oriental food.

Another big plus point is the hotel very close to monorail station (3 minutes walking distance), and just 5 monorail station from Airport. If you prefer to drive yourself, car rental company just right at hotel lobby.

If I come to Okinawa again for sure I will still stay in Mercure Okinawa Naha!

Stayed: February 2018, traveled with family
1  Thank CMWongMY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yuta N, Front Office Supervisor at Mercure Okinawa Naha, responded to this reviewResponded February 25, 2018

Thank you very much for staying at Mercure Okinawa Naha. We are happy to know that you found the location of our hotel convenient. Also, we happy to hear that you were satisfied by our breakfast. Moreover, we are glad to hear that you were pleased with our hotel staff. It is our goal to guarantee our guests' satisfaction at any time and make them feel welcome while staying at Mercure Okinawa Naha. It is always a pleasure to receive positive feedback from our guests and we thank you again for taking your time to share your feedback. We hope to see you again the next time you are in Okinawa. 

Yuko ANO
Front Office Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 30, 2018

Location of this hotel is really convenient near the airport right next to a monorail station. In addition OTS Car Rental is located at the hotel, another convenience for those picking up a car for a self-drive tour of Okinawa. By the way, discounted tour tickets are available at OTS Car Rental.

The famous Kokusai Street is about 15 minutes walk away. A Family Mart is just across the hotel. Lawson is nearby as well.

Although the room is a little small, bed is compact, comfy and clean. Wifi was good. Front desk staff were helpful and friendly.

In particular, we enjoyed the great service from restaurant staff, one of them a Caucasian gentleman and the other lady from the Philippines. Semi-buffet lunch and buffet breakfast were very good.

Definitely a good hotel option in Naha City.

  • Stayed: January 2018, traveled as a couple
    • Value
    • Location
    • Service
Thank TJX05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yuta N, other at Mercure Okinawa Naha, responded to this reviewResponded February 3, 2018

Thank you very much for staying at Mercure Okinawa Naha. We are happy to know that you found the location of our hotel convenient and OTS rent a car. Also, we are glad to hear that you appreciated our staff during your stay and that you liked our hotel. It is our goal to guarantee our guests' satisfaction at any time and make them feel welcome while staying at Mercure Okinawa Naha. It is always a pleasure to receive positive feedback from our guests and we thank you again for taking your time to share your feedback. We hope to see you again the next time you are in Okinawa.

Yuko ANO
Front Office Shift Leader

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 28, 2018 via mobile

The room is clean and contain basic essentials. My room faces the river which is good and most importantly, I am able to return my car at the hotel which is convenient for me. I rented from OTS. Also, this hotel is right beside the monorail station which makes it easy to take a ride to the airport.

Stayed: January 2018, traveled with friends
Thank Aurelia T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yuta N, other at Mercure Okinawa Naha, responded to this reviewResponded February 3, 2018

Thank you very much for staying at Mercure Okinawa Naha and thank you for writing a comment about your experience in our hotel. We are happy to know that you found the location of our hotel convenient, as well as that our lobby is providing OTS car rental and we are glad that it has made your stay even more comfortable. Moreover, we are glad to hear that you appreciated your room with a river view and its cleanliness. It is our goal to guarantee our guests' satisfaction at any time and make them feel welcome while staying at Mercure Okinawa Naha. It is always a pleasure to receive positive feedback from our guests and we thank you again for taking your time to share your feedback. We hope to see you again the next time you are in Okinawa.

Yuko ANO
Front Office Shift Leader

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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