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Reviews (146)
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All reviewsrecommend this hotel to anyonefront desk staffjapanese style roomfloorenglishonsen
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3 - 8 of 146 reviews
Reviewed 7 April 2017 via mobile

Our stay with four friends for 2 nights was good. They a modest onsen at the hotel for $3. So relaxing. Staff is very helpful and good service. The rooms were comfortable and very clean. If you want a view of the ocean be prepared to sleep on the floor!!! Best sleep. Japanese style room that was adequately spacious. The front desk staff, a young man was so helpful with his limited English to call restrauants for us to dine. Dining area spacious and there is fresh fruits, coffee is good, and food is good.

Stayed: April 2017, traveled with friends
Thank Bobbie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 July 2016

This hotel is centrally located and within 10 min walk of JR station. There is a laundromat located 10 mins walk across from main department store. Mamoru (front desk staff) went out of his way to get latest details on trips around Beppu, and to update on the Asoboy train which was not running due to earthquake damage from a few months ago. We took a Japanese Style room and found the experience comfortable and interesting. I recommend this hotel to anyone who wishes a mid-range hotel in Beppu.

Room Tip: Ask for a room with bay view
  • Stayed: May 2016, traveled with family
    • Location
    • Cleanliness
    • Service
Thank Thomas H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 11 February 2016 via mobile

Love this place so much even miss the train that I've booked. My room type is japanese traditional that comfort and cozy and I can see harbor from our window. There is onsen on roof top. Do not miss it!!!! You will get double relax from onsen and seaside panorama view from your window. The department store is not far from here also. For breakfast is great! It japanese breakfast buffet, although not many type of food but delicious. Especiallly onsen egg and curry. I will stay again in next year.

Warning: It quit far from Beppu station for who don't like exercise. But we are sport family. It's fine after you see habor infront of hotel.

Stayed: January 2016, traveled with family
Thank BkkOpera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 9 February 2016

This hotel is located in bayside of Beppu so that the view from the hotel is excellent.
Despite of its old fashioned facilities, it is very clean and hospitable.
The breakfast is also good.
First of all, the price is reasonable. This may appeal to your choices.

  • Stayed: January 2016, traveled with family
    • Value
    • Rooms
    • Service
Thank whitebirch294197
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 1 January 2016

Most rooms in this hotel have ocean view. Onsen bathroom is on 6th floor and the breakfast room is on 8th floor. Although the building itself is not new, it is well maintained and cleaned. Room was spacious and we had a very comfortable stay.

Staff are friendly and very helpful. I really enjoyed the flower arrangements displayed in our room - a touch of New Year celebration. The course dinner was served in the dining room. I enjoyed local produce and all types of Japanese flavour. The breakfast had a good selection of Japanese and Western food.

You come to Beppu for Onsen experience, then you must try morning bathing!!! Sun rises above the Beppu bay and it is just so beautiful to see from the 6th floor. The towel service in this hotel was great! You can use fresh face towels each time you bathe. They are available in the bathroom as you walk in. There are a number of public bath house in walking distance but the famous one 'Takegawara' is nearby and you can try sand bathing here.

Close to the harbour, Beppu tower, Tokiwa department store and JR Beppu station. There are plenty of eating places if you chose not to eat at the hotel. A couple of shopping alleys are worth exploring. If you are interested in famous local foods/meals you can pick up gourmet walking map at the reception!

  • Stayed: December 2015, traveled with friends
    • Value
    • Rooms
    • Service
2  Thank triggfish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ホテルニューツルタ, Staff at Hotel New Tsuruta, responded to this reviewResponded 10 January 2016

Thank you stay at your Hotel New Tsuruta .
Also when Arriving in Beppu , we are fortunate if you can select a hotel . We look forward staff the also arriving .

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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