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Reviews (185)
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All reviewsannex buildingcoffee machinefew minutes walkgreat locationplus pointwestern style breakfasttatami roombus stopcanal areayour luggagejapanese hotelshotel is locatedlawsonlobbystationhokkaidoport
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1 - 6 of 185 reviews
Reviewed 7 July 2018

Nice budget hotel. Easy check-in and check-out. Room was simple and clean. Bathroom was fairly small. Free coffee was offered in a lobby. Breakfast choice was limited, but delicious.

Location was not far from the train station. KFC was nearby for quick bites.

  • Stayed: July 2018, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank yugac113
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 14 April 2018

Location is very good as it is about 5 minutes walk from the otaru station (just drag your luggage to the hotel), about 10 minutes walk to the famous canal, 15 minutes walk to the port, 20 minutes walk to city center. Rates is reasonable for the area. We booked the tatami room for 4 and it is very comfortable. Many good restaurants (esp ramen) nearby the hotel. But staff were not helpful nor friendly. My friend left behind a pendant and i have emailed the hotel. NO REPLY WHATSOEVER which is......bad

  • Stayed: December 2017, traveled with friends
    • Location
    • Sleep Quality
    • Service
Thank 289laiy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 March 2018 via mobile

We stayed one night here in the main building for the Otaru Snow Light Festival in February 2018. The hotel is a short walk from Otaru JR station and to the popular Otaru Canal. It is also close to the seafood market which we regrettably did not visit due to time constraint. Further along Otaru Canal is the Sakaimachi shopping street. So in terms of its close proximity to various places of attraction, the Smile Hotel scores high. The hotel can however be better with a make-over. The lift broke down on the morning we were checking-out. We had to bring our baggage down by the stairs.

Stayed: February 2018, traveled with family
Thank LemonJane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 17 February 2018 via mobile

Nothing much to expect but the price was reasonable. Location was not a concern because we drive. Had to leave the car keys with the receptionist. Not really sure why too. The bedsheets had an odor. Hotel lobby and corridor smells bad. The water temperature had to be adjusted. The room was reasonably sized. Overall still OK for a budget hotel.

Stayed: February 2018, traveled as a couple
Thank celestayk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 13 January 2018

Smile Hotel is a 3 star, well located hotel. It's 250m from the Otaru station which is where both trains and buses stop. Smile has access to some local shopping and 5-10 mins walk to the canal area. Our stay included western breakfasts consisting of simple meal of breads with butter and jam, coffee, egg and bacon served by wonderfully meticulous lady in a tiny kitchen. The bedrooms and bathrooms are small but this is to be excepted in Japan. I found this to be a well priced hotel, with helpful staff in a great location

Room Tip: room on top floors have better views
  • Stayed: January 2018, traveled with family
    • Location
    • Sleep Quality
    • Service
2  Thank TheBeare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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