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All reviewschinese restauranttop floorthe executive loungewestern style hotellarge hotelhelpful reception staffrooftop barmatsumoto castletrain stationtallest buildinglarge varietybreakfast is servedthe upper floorsone night staygood sizesurrounding mountainswasabi farm
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Reviewed 9 May 2018 via mobile

Good hotel, centrally located. Excellent buffet breakfast at 14th floor!! Great city view! Wifi is average at some rooms. Free transfer to train terminal too! Trip Advisor forcing me to write essay.................

Stayed: May 2018, traveled with family
Thank kimpong65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ホテルブエナビスタ, Public Relations at Hotel Buena Vista, responded to this reviewResponded 12 May 2018

Dear kimpong65,

Thank you for taking the time to write this review of your recent stay with us.

We are thrilled to hear you thoroughly enjoyed your time here. Also, As you mentioned in particular, our great location and the excellent buffet breakfast on our top floor.
As the tallest building in Matsumoto, Hotel Buena Vista offers a unique view of the Matsumoto cityscape as well as the surrounding Japan Alps. Of course, the morning sky with the snow-capped mountains is a spectacular view, but we also definitely recommend the sunset. Enjoying a nice dinner in our French restaurant while watching the sun slowly disappear behind the mountains is truly an amazing experience.
Again, we love getting feedback from our guests, so your review is very much appreciated.

We look forward to welcoming you back in the near future.

Kind regards,

Demi Noëlle Rijkers
Public Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 8 May 2018

We stayed here for 1 night. Staffs are helpful. Room had a great size when compare to the average size of another hotel in Japan. The room is clean and comfortable. Bed was comfy well sleep. Breakfast was good. Overall this is a good hotel to stay.

  • Stayed: October 2017, traveled with family
    • Value
    • Sleep Quality
    • Service
Thank toon88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ホテルブエナビスタ, Public Relations at Hotel Buena Vista, responded to this reviewResponded 12 May 2018

Dear toon88,

Thank you for your feedback.

It is great to hear that you had a lovely stay with us in Matsumoto. We are glad you liked our rooms and our wonderful staff, as well as the breakfast. Hopefully you had a wonderful view of the Japan Alps while you enjoyed the breakfast buffet.

We hope to accommodate you again someday.

Kind regards,

Demi Noëlle Rijkers
Public Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 1 May 2018

We onlly had one night in this Hotel but it was found to be very comfortable.All rooms were clean and comfortable and adequate for most people.I really enjoyed staying at this venue and I may return at some point.

Room Tip: All rooms are acceptable
  • Stayed: April 2018, traveled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank ham321ish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ホテルブエナビスタ, Public Relations at Hotel Buena Vista, responded to this reviewResponded 7 May 2018

Dear ham321ish,

Thank you for your wonderful review.

I am glad to hear you had a pleasant stay with us here in Matsumoto. It is too bad you only stayed one night; Matsumoto has a lot of things to offer and it is a great base for anybody who wants to explore the rest of Nagano. There's always next time however, so if you do return, definitely check out the rest of Matsumoto and its surrounding area.

We certainly hope to have the opportunity to welcome you back again in the near future.

Kind regards,

Demi Noëlle Rijkers
Public Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 25 April 2018

We had travelled from Tokyo to Matsumoto via Mount Fuji and were very lucky to see this icon of world travel on a clear day but arrived in rain into Matsumoto. The hotel was welcoming with efficient friendly staff. We had an excellent room with all amenities. I must say I like having tea and coffe making facilities in my room. The bathroom was large with a lovely bath to soak travelled limbs. The heated electric toilets do take a bit of getting used to automatic flushing or button pressing flushing and you can get a bit confused and press the wrong button. What is it about electric toilets ? They do take a bit of adjusting to I actually missed them when I got home! Breakfast was very well organised with wonderful things to try and efficient friendly staff remember to take your breakfast vouchers with you. We walked in the rain in the evening to Matsumoto castle Sakura festival with illuminated trees and live music It was absolutely amazing well worth the visit especially at this special time of the year just magnificent.

Stayed: April 2018, traveled with friends
Thank 553meb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ホテルブエナビスタ, Public Relations at Hotel Buena Vista, responded to this reviewResponded 7 May 2018

Dear 553meb,

Thank you for taking the time to write such a wonderful 5 star review.

We are thrilled to hear you had an excellent time with us. We very much appreciate you mentioning our rooms and the amenities that come with it, the quality and variety of our breakfast buffet and of course our amazing staff.

Also, it is great to hear that you were able to visit Matsumoto Castle during the Sakura festival. The live music, food stands and illuminated trees definitely give the area that extra something special. I guess the only thing that possibly could have improved your trip was a little more sun and a little less rain, but hopefully the weather will be better next time.

We look forward to welcoming you back again.

Kind regards,

Demi Noëlle Rijkers
Public Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 18 April 2018

We we part of a tour group (Great Rail Journeys / Travelmarvel) and found this hotel offered a good location, good breakfast but more focused on Japanese dishes, but EXCELLENT service. When l couldn’t find a store with an Apple charger the guy behind the counter loaned me one

Stayed: March 2018, traveled as a couple
Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ホテルブエナビスタ, Public Relations at Hotel Buena Vista, responded to this reviewResponded 22 April 2018

Dear David,

Thank you so much for your wonderful review.

We were thrilled to hear you enjoyed our central location and buffet-style breakfast and that you were especially happy with the excellent service provided by our staff. At Hotel Buena Vista, we pride ourselves on delivering great service to our guests and always strive to exceed expectations, so we are glad to learn we succeeded in doing so.

We hope to have the opportunity to welcome you back again in the near future.

Kind regards,

Demi Noëlle Rijkers
Public Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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