The hotel lobby is located on the 15th floor so you need to go through a first set of elevators before reaching the hotel. Regrettably the windows are not sound-proofed for such a new development as you can hear the trains below. They provide earplugs in the room should you wish to use them. : If noise is an issue, ask for a room without noise from trains. There is a shopping plaza on floors 12 and 13 with many restaurants, and the range of shops in the malls of this complex was good. The beds were excellent, room size surprisingly generous, with a good bathroom with a long bath and a very good shower. I was delighted that they could provide me with a special contoured pillow for my neck support. Fitted me very well.