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Reviewed 30 October 2016

My fiancee and I traveled to Vietnam with family shortly after our engagement and decided to stay at Princess Hotel. I've been to Vietnam a handful of times already, but this was the first time that I stayed at a hotel and I'm glad it was at Princess Hotel.

I'm a very simple person with simple needs, so I did not request or expect much from the hotel staff. However, of the few times I did request something, they were very quick to respond, such as additional toilet paper or a taxi. The room was quite large and I was really glad the AC was functioning properly considering the time of year in Da Nang. Our bed mattress was very comfortable and allowed me to sleep like a baby, which was VERY important since we wanted to wake up early most days to go to the beach by sunrise. Also, I was surprised at the wide assortment of Vietnamese breakfast dishes available, all of which reminded me of my mom's home cooking.

In the bathroom, I found the soap to be a little small for a 1-week stay, but the hotel staff was very quick to refill after they saw that we were running low. Also, I thought it was weird that the room service menu included food from every popular country in the world (burgers, fries, pizza, Mexican, etc.) at a Vietnamese hotel. I didn't order anything so I can't speak for the quality of the food, but i can imagine why the hotel would want to appeal to all tourists (nationally and internationally).

Overall, I enjoyed my experience at Princess Hotel and would not hesitate to come back the next time I visit family in Vietnam!

Date of stay: June 2016
  • Trip type: Traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Richie N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Princess H, Guests Service Specialist at Princess Hotel, responded to this reviewResponded 3 November 2016

Dear Richie N,

First of all, we would like to send you our warmest greetings and special thanks for taking your valued time to share about us on TripAdvisor.

Through your comment, we are very glad to know that we were able to provide you with an amazing stay. Your kind compliment regarding to our helpful staffs, our spacious room with proper equipments and fabulous buffet breakfast will be definitely forwarded to all hotel staffs to encourage and motivate them working better.

We assure that your comment will be a good recommendation for other travelers looking for an appropriate accommodation to enjoy their holiday in Da Nang, the most worth-living city in Vietnam.

We do hope your intention of staying with us in the future will be done soon as it is our great honor to welcome you again with a commitment to exceed your expectations.

Best regards,
Minh Nguyen
Guests Service Specialist

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 30 October 2016

I did not have high expectations for this hotel since I have American standards and I knew before going to Vietnam that the standards would not be on par.. I must say that I was pleasantly surprised at the cleanliness, spaciousness and food at this hotel. My fiance and I stayed here shortly after we were engaged and it was very enjoyable. Our room was quite large for a king bed and the sheets were clean. The decor of the hotel is quite modern, similar to hotels in the US. The bathroom was a decent size but the fixtures are a little older. I really loved the free breakfast buffet that was included with the room rental, which included a huge assortment of Vietnamese foods such as pho, porridge, meats, salad, breads, seafood, soup, coffee, soymilk and more!

Service-wise, anytime we had requests, the staff was quick to help us out, no matter the time of day. They were very responsive anytime we needed a taxi.

The only thing I would point out is that the size of the soap bar was very small and difficult to use, so I would bring your own soap.

Date of stay: July 2016
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
2  Thank Michelle W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Princess H, Guests Service Specialist at Princess Hotel, responded to this reviewResponded 2 November 2016

Dear Michelle W,

All the staff of Princess Hotel are very encouraged to know that your stay at our hotel has left you with so much pleasure. We also do appreciate your kind acknowledgement for our staff and services.

For the room conditions, as you mentioned, we often get many good feedback because of its cleanliness, spaciousness and proper facilities. For the utmost purpose of making our valued guests feel relax and comfortable, we always conduct well-rounded renovation plans to keep all the facilities at best condition.

Thank you for your praise about breakfast buffet, we will continue to improve it by adding more special dishes and change the menu all the time to satisfy as many guests as we can.

Some minor defects that your comment showed us will be considered carefully to make our service become much more better.

Again, we greatly appreciate your comment on TripAdvisor and also look forward to welcoming you back when you pay a visit to Da Nang next time.

Best regards,
Minh Nguyen
Guests Service Specialist

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 9 October 2016 via mobile

we have golden service with princess Hotel
Reception all smiles and help full.
The Room clean and comfortable good view
Breakfast with buffet with alot of local food.
Hotel manager friendly.
Hotel have package tour if book with them

Date of stay: July 2016
Trip type: Traveled with friends
Thank Rafaelssss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Princess H, Guests Service Specialist at Princess Hotel, responded to this reviewResponded 12 October 2016

Dear Rafaelssss,

Thank you so much for your comment!

Your five stars comment is truly the best award for our hotel because it proves that our utmost effort to make customers’ trip much more meaningful and memorable has produced fruitful results.

We always keep in mind that to help our valued guests have great holiday we must make them feel comfortable and convenient as if they were staying at their own sweet home, for that reason we endlessly strive to make our service more perfect as time goes by.

Once again, we do appreciate your comment and look forward to serving you again.

Best regards,
Minh Nguyen
Guests Service Specialist

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 25 September 2016

Nice Hotel, Location is near beach and center city, From Hotel to the Beach about 1km,
All the staff friendly and they will help you all your think, they have package tour go to Ba Na Hill, City, Hoi An, Cu Lao Cham with good price.
Manager of Hotel He's friendly and funny
Room clean and good view, have buffet breakfast.
You can booking online or call phone booking.
I will come back.

Date of stay: April 2016
3  Thank vietanh745746
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Princess H, Guests Service Specialist at Princess Hotel, responded to this reviewResponded 28 September 2016

Dear vietanh745746,

Many thanks for selecting our hotel as your accomodation last time and we are very glad to know that you had good impression regarding to our supportive staffs as well as the convenient location and proper facilities of hotel. What you has shared will be definitely forwarded to all hotel staffs to motivate them working better.

We expect that your intention of staying with us in the future will be implemented as we would be honored to welcome you again and provide you even more better service.

Best regards,
Minh Nguyen
Guests Service Specialist

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 21 August 2016 via mobile

Me and my family came to Danang for holiday.
So I was stay at Princess Hotel in Son Tra Distric. Hotel is nice and friendly staffs.
Room is clean and comfy relax in the room.
Breakfast is buffet good.
I will come back again.
Thanks

Date of stay: March 2016
Trip type: Traveled with family
Thank ducanh276
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Princess H, Guests Service Specialist at Princess Hotel, responded to this reviewResponded 27 August 2016

Dear ducanh276,

Thank you so much for choosing Princess Hotel as your choice of accommodation to enjoy your holiday at Da Nang.

It is our happiness to know you enjoyed and satisfied with our hotel services. We hope you would recommend our hotel to your family and your friends. Again, we greatly appreciate your comment on TripAdvisor and also look forward to welcoming you to our hotel when you pay a visit to Da Nang next time.

Best regards,
Minh Nguyen
Guests Service Specialist

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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