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All reviews concierge manager rooftop pool ms tran room service was excellent poor location great hotel amazing pool shuttle bus warm service han river choose this hotel top floor rooms are beautiful bell boy the executive lounge five star hotel breakfast buffet
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Reviewed 18 January 2019 via mobile

The hotel is a fairly nice hotel. We got free airport pickup in a van which I really appreciate. I wouldn't say it's a five-star hotel because it lacks a lot of design and artworks in both the room and the lobby. The room we had was a corner suite and a double room. I'd say the double room is better than the corner suite because the corner suite that we got was very mediocre, nothing is that impressive except for the golden sinks and shower (That really impressed me). But overall, the room does not met the requirements of a 5 stars hotel. The second bedroom in the corner suite didn't even have night lights. The corner suite we got is just like some Airbnb that you can just rent for 50$ a night than paying the hotel $257 a night for the room. The double room does have more than the corner suite even though it's smaller. It got a great view of the Han River and a lounge chair that I liked. The breakfast was a big massive crowd. Everyone was bunching up to get their breakfast. There wasn't a lot of food choices and some didn't taste that great. But, I do appreciate the staff replacing new food into the buffet when food ran out.

Date of stay: December 2018
Trip type: Traveled with family
1  Thank DngThienBui
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Golden_BayDN, Manager at Danang Golden Bay, responded to this reviewResponded 23 January 2019

Dear dngthienbui,
Warmest greetings from Danang Golden Bay and thank you for your posting describing your recent stay with us. We always appreciate the time that guests take to share their impressions and experiences as it helps others to evaluate what we have offered
Obviously, we are disappointed to learn that you did not particularly enjoy your visit with us. We take note of your observations and will do our best to improve in those areas where we can - breakfast arrangement and acknowledge those areas where we cannot presently make significant changes - architecture; design; and layout. There are always ways for us to improve - as long as we keep an open mind and attitude to do so. Your comments help us to do that...so, thank you very much.

We do hope to welcome you back soon

Best regards,
Danny Tse
Chief Operating Officer

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 13 January 2019

Rooms are nice and big. The gold accents in the bathroom are gorgeous. I wanted to take some of them home. The walls are very thin. You can hear everything. Every morning I would be woken up to the cleaning staff yelling at each other through walkie-talkies. They would bark orders at each other from a distance instead of considering the guests who are sleeping. The staff also didn’t understand many of the simple room service requests we wanted. Breakfast was amazing. A very large variety of food is provided. There always seemed to be a problem with the coffee machines though. Staff always had to attend to them. The location is not great so you have to catch taxis everywhere. You feel like your in the middle of nowhere because there is literally nothing next to the hotel. The hotel does have a free shuttle service which we used but doesn’t operate at night time. The spa is not up to standard for a luxury hotel. Would not stay again due to the location.

Date of stay: January 2019
  • Trip type: Traveled with friends
    • Rooms
    • Cleanliness
    • Service
Thank Chanelle A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Golden_BayDN, Manager at Danang Golden Bay, responded to this reviewResponded 14 January 2019

Dear Chanelle A,

Warmest greetings from Danang Golden Bay!

Thank you for staying with us and for posting your feedback here. With regret we have learned that we have missed to impress you during your stay. Your observations are taken to heart and will be shared with the relevant managers who will take the necessary steps to rectify the shortcomings.
We all hope that you will consider us once more in the future, to experience the results of the improvements that we have implemented based on your comments. Until then, we all wish you the very best.

Best regards,
Danny Tse
Chief Operating Officer

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Reviewed 11 January 2019

Out of many hotels in Da Nang, I was really hooked with this hotel the moment I saw this on the internet. I guess anybody would be so tempted to swim on that 24K gold infinity pool overlooking the city of Da Nang and Han River.

Booked online and checked-in process was very easy. As we entered our room, we were so amazed how spacious our room looked like. It was clean and it felt luxurious. When I entered to check on the toilet and bath, I was blown away! The sink and the knobs were in Gold! We were amazed!

Sleep quality was really good! The centralized air conditioning worked really well and the bed was so comfortable. Linen was so soft and the pillows were nice and firm.

The toilet and bath worked perfectly. Had a nice hot and cold bath. The pressure was good and it was also very spacious. I really could not say anything much of the room because it all met our expectation.

There area also so many things to do around the hotel. They have a fitness center, yoga center, even a kid's playroom. For those who want to pamper themselves, you can check on their spa and get a nice massage after a long day touring the city.

The breakfast buffet had a nice selection from local to western cuisine to choose from. After a nice big breakfast, you can go to the city by one of their chartered buses that go around on a schedule. Every hour or two, the hotel bus takes guests around the city for those who want to explore the city. It is so convenient!

The swimming pool of Danang Golden Bay is something else! Being a record holder of having the highest and longest 24k Gold plated infinity pool by Guinness Book of World Records, to be able to swim here was something else. Definitely, a must include in your bucket list in Da Nang.

On the other side of the pool, you can chill on the sky bar which opens at 5 pm. One of my favorite spot after a nice swim.

The staff was also very friendly and approachable. This really made our Da Nang trip in Vietnam truly a memorable experience!

Date of stay: December 2018
  • Trip type: Traveled with friends
    • Location
    • Sleep Quality
    • Service
Thank Angelo_The_Explorer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Golden_BayDN, Manager at Danang Golden Bay, responded to this reviewResponded 14 January 2019

Dear Angelo_The_Explorer,

Warmest greetings from Danang Golden Bay!

You have certainly made our day and we are sure the team will greatly appreciate reading this wonderful review.
We were thrilled to learn that Danang Golden Bay created "WOW" stay experience and earned its spot among the best hotels & resorts you have visited so far. The Danang Golden Bay Team & I are truly passionate about the excellent levels of service that we always strive to provide and it is incredibly rewarding for us to enjoy your feedback as acknowledgement of our efforts. It is comments like these that encourage us to further focus upon and exceed the expectations of all of our guests, all of the time.

Once again, thank you for your excellent ratings and detailed feedback. We wish you all the very best from here and hope to be able to welcome you back again soon enough.

Best regards,
Danny Tse
Chief Operating Officer

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Reviewed 9 January 2019 via mobile

Don't understand the meaning of the golden toilet display area near gift shop, disappointed that I couldn't sit for a few minutes while waiting for my wife to try on a bathing suit (even as a guest). Just checked in so I'll update this after a few days.

Date of stay: January 2019
Trip type: Traveled with family
Thank Phil A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Golden_BayDN, Manager at Danang Golden Bay, responded to this reviewResponded 10 January 2019

Dear Phil A,
Warmest greetings from Danang Golden Bay!
Thank you very much for allowing Danang Golden Bay the privilege of being the luxury setting for your holidays.
We were sorry to learn of your experiences with our Golden Boutique on your first check in day. Kindly be advised that knowing the need of customers about the souvenirs, Danang Golden Bay Hotel opens Golden Boutique right in the hotel where to display room golden furniture as well as other unique and luxurious items. The sofa setup is for decoration only.
Please accept our apologies for the inconvenience caused and we do hope it will not prevent you from enjoying the rest of your stay with us. If I can be of assistance, please do not hesitate to contact me

Best regards,
Danny Tse
Chief Operating Officer

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 9 January 2019

We went to Vietnam on holiday. We really enjoyed our stay at this hotel because the staff was very friendly, the room was great nice, clean and well prepared. The room facility is good especially, we love the view outside. The breakfast every morning was very wonderful. The team there really nice and provide us the best service from the start to the end of our stayed. We love to stayed in this hotel and highly recommended for everyone.

Date of stay: January 2019
  • Trip type: Traveled with friends
    • Location
    • Sleep Quality
    • Service
Thank pich s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Golden_BayDN, Manager at Danang Golden Bay, responded to this reviewResponded 10 January 2019

Dear Kanika1235,

Warmest greetings from Danang Golden Bay and thank you for posting your thoughts and impressions of your stay with us. We are delighted to know that you enjoyed your visit and that the staff were able to give you a truly genuine feeling of that wonderful warm welcome that is Danang Golden Bay

We hope you may find the time to come back and see us...it would be great to welcome you back once again.

Best regards,
Danny Tse
Chief Operating Officer

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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