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Reviews (984)
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All reviewsold townremembered our namesno elevatorfresh fruitminute walkfriendly hotelreception staffsmall balconybudget hotelbreakfast buffetfamily roomlovely staffstayed here for nightsnoodlespholaundry serviceda nang airport
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Reviewed 17 May 2018

This was our first visit back here since they have finished the renovations. The Hai Au is our staple accommodation when in Hoi An and the improvements have certainly made a difference to the Reception, foyer, pool and breakfast area. Many of the girls who we have come to know over the years have moved on but this still remains friendly, central and comfortable accommodation, with the Market being an easy walk away. I look forward with interest to see what further plans are ahead, as the rooms are still comfortable and great value.

  • Stayed: April 2018, traveled with friends
    • Value
    • Rooms
    • Service
Thank Foxy52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hoiandep, Receptionist at Hai Au Boutique hotel and spa, responded to this reviewResponded 4 weeks ago

Dear Foxy52,
Thank you for taking your time to write this review. We're happy that you came back and stayed with us at Hai Au hotel again.
There are a lot of renovation at our hotel but we still keep friendly and comfortable for our guests in order to have a best memories for them. The whole team looks forward to serve you again.
Best regards,
Lee

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 16 May 2018

This is a budget Hotel and is good value for money. Did n't use the pool but it looked clean. The Staff were all very courteous and helpful. The rooms were basic. The breakfast is good and they make up omelettes and eggs upon request.
There is no lift in this property. Had we realised this when we booked, then we would not have stayed here. We were on the fourth floor and had to walk up and down the stairs. After four days, it becomes tiresome. We also requested to be moved from the room first allocated to us. There is a yard behind the Hotel used by the local children to play football. I objected to being woken up at 5.30 a.m. by the screaming Kids. The Hotel staff were very good and moved us straight away. Hoi An is full of rats and we did see them around the hotel.

Room Tip: stay away from the side looking on to the football pitch
  • Stayed: March 2018, traveled as a couple
    • Location
    • Cleanliness
    • Service
Thank BillDiWirral
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hoiandep, Receptionist at Hai Au Boutique hotel and spa, responded to this reviewResponded 28 May 2018

Dear Mr/Ms. BillDiWirral,
Thank you so much for your recent review at Hai Au Boutique Hotel and spa. It helps us a lot in improving our facility and service. We will spend more time for take care my guest in order to have a great service for them. We hope you decide to come back to our hotel and give us another precious opportunity to assist you with our best services. We are looking forward to welcoming you back to our hotel in the upcoming time.
Thanks and best regards,
Ms. Lee

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Reviewed 15 May 2018

This location is very convenient, only a 10-minute walk to the old town. My stay was quiet too, with very little noise either from night-time traffic or from other guests. My room wasn't super fancy but everything was super clean and worked perfectly well-- AC, hot water, in-room safety deposit box, fast internet. The pool is a lovely place to cool off on a hot afternoon. Good breakfast buffet too. The best thing of all though was the excellent staff, who went out of their way to help. They not only stored my luggage after checking out, but invited me to use the pool again and provided a towel and a place to change so I could do so. I'd definitely stay here again.

  • Stayed: May 2018, traveled solo
    • Location
    • Cleanliness
    • Service
Thank Stephen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hoiandep, Receptionist at Hai Au Boutique hotel and spa, responded to this reviewResponded 28 May 2018

Dear Stephen,
Thank you so much for your kind words about our hotel, amenities, rooms, and our staff hard work to make sure you felt welcomed, relaxed, and happy from the moment you arrived.
Our staff are always keen to make sure all our guests have a great experience both here at our hotel and also in our wonderful town.
Thank you again for staying with us we hope we have a chance to welcome you back to our hotel in the next time.
Ms. Lee

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Reviewed 14 May 2018 via mobile

I was guest for three nights at this small hotel as a part of of an OAT tour. Staff was very friendly and hospitable. Ate one meal ( just a sandwich) in the restaurant; it was good. Breakfast was excellent with pancakes, fruit. Omelette Station. Lots of Asian dishes offered at breakfast. Room was good sized. Air worked great

Stayed: May 2018, traveled solo
Thank Rusty1cub
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hoiandep, Receptionist at Hai Au Boutique hotel and spa, responded to this reviewResponded 28 May 2018

Dear Rusty,
Thank you so much for taking the time to write this nice review. We’re very happy that you enjoyed breakfast, food in the restaurant and our staff. We always try to take the very best care of all our guests and we are glad you enjoyed our helpful.
We look forward to welcoming you to Hai Au hotel again.
With best regards,
Ms. Lee

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 7 May 2018

We spent three days here and it was fantastic! The staff were so friendly and provided great information when we arrived as to what we should be seeing and doing in our time spent in Hoi An with the amount of days we had dedicated to see the city. They offer free bike hire and breakfast is included in the price. They have a range of breakfast items in the buffet section, but they have staff ready to take your order for anything hot that you would like cooked for breakfast. On one of our days before our tour we decided to have a late lunch at the hotel and the food was quite enjoyable. They did some really nice spring rolls and Cau Lao, they also do a really good buy one get one free happy hour deal in the afternoon. We also took advantage of their laundry services and the pool whilst we stayed here. I will be 100% staying here again when I make my way back to Hoi An one day I loved it so much. I do not have one negative thing to say about this place.

  • Stayed: April 2018, traveled with friends
    • Rooms
    • Cleanliness
    • Service
Thank Alanna95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hoiandep, Receptionist at Hai Au Boutique hotel and spa, responded to this reviewResponded 12 May 2018

Dear Alanna,
Thank you much for giving us a perfect rating on Tripadvisor.
I am very pleased to hear that you have enjoyed our good location, well equipped room and buffet breakfast with good food with many choices of vietnamese and western dishes and our impeccable service from the staff. the whole team will keep up working well and looks forward to serve you again.
Thanks and best regards,
Ms. Lee.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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