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Palm Garden Beach Resort & Spa
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    Reviews (2,330)
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    All reviewsgolden lotusmi casarocking chairsbeachfront bungalowshuttle busbeach bartennis courtsplenty of sunbedskids clublarge poolold townsun loungersstayed here for nightsshuttle servicevietnamese foodlaundry donegreat pool
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    12 - 17 of 2,330 reviews
    Reviewed 2 weeks ago

    This was our second visit to this hotel. Our first visit was 6 years ago. We were devastated to discover that the beautiful beach we spent lazy days on during our first visi had been washed away, along with all the palm trees, by a violent storm 18 months ago. The hotel have been working so hard to restore this beach and indeed there were close to completing this as we were departing. The damage was outside of the hotels control and it was great to see them addressing the problem. That said, the hotel was as amazing as our first visit. Rooms are extremely clean and comfortable, good sized bathroom with great shower. The pool area is extremely well kept and is a lovely tranquil place to hang out. Sun beds are plentiful and comfortable. The staff are always on hand to help, to serve food and drinks. We stayed here for a short relaxing break in the middle of our trip through Vietnam. It’s about a five minute taxi trip into Hoi An old town and the hotel runs a free min bus service several times a day. Breakfast was superb - a huge variety of Asian and Western foods. The hotel has happy hours in the various bars throughout the hotel at various times of the day - a great way to enjoy a (usually expensive!) glass of wine. Wouldn’t hesitate to recommend. Would also add- if you want a less formal eatery then get yourself across to MiCasa just opposite the hotel.(I have submitted a separate review for MiCasa)

    Room Tip: 3 floors max height but no lifts. Staff will sort luggage. Book ground floor if you struggle with stairs
    Stayed: March 2018, traveled as a couple
    Thank twoplustwoLancashire
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
    VAN DUNG L, Người quản lý at Palm Garden Beach Resort & Spa, responded to this reviewResponded 2 weeks ago

    Dear twoplustwoLancashire,

    We tried our best to restore the nature beach at our resort for our guests having sand, sunchairs, swiming and playing on beach on their holiday. We have currently done well the beach and our guests currently are very happy with the beach at the moment. Thank you for choosing us again this time and hopefully we will have another chance to serve you again at our resort.

    best regards
    van dung le
    room division manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
    Reviewed 2 weeks ago

    We stayed for 3 nights with 2 kids and 2 parents. Rooms were good, the location is excellent. The staff have a great attitude and are extremely helpful. The staff at the travel desk / concierge, especially Lucie, helped us very patiently to book tickets at the Puppet Theatre and the Lune Theatre, both of which were excellent. It was our daughter's birthday and we were pleasantly surprised to find a cake waiting in our room that night even though we hadn't mentioned it to anyone. Room service, restaurants and food were all excellent. The spa was first class. This is our second visit and the standard remains superb. One can feel the hand of a great manager instilling and maintaining this culture. I would highly recommend this resort to anyone visiting Hoi An.

    • Stayed: March 2018, traveled with family
      • Sleep Quality
      • Cleanliness
      • Service
    2  Thank Wanderey
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
    VAN DUNG L, Người quản lý at Palm Garden Beach Resort & Spa, responded to this reviewResponded 2 weeks ago

    Dear Wanderey,

    I was thrilled while reading your comment about your stay at our resort on this second time. We have highly remained the excellent service standard at high level and continue to develop in personalized service which make us always being with clients understanding and servicing in details they needs. Thank you for your stay and all the staffs will miss you and look foward to welcoming you back on your next visit to Hoi an.

    best regards
    van dung le
    room division manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
    Reviewed 2 weeks ago

    was there for easter for four days, arrived at night and was welcomed with a pineapple drink which tasted great. Staff escorted us to our room, to our surprise it's much greater than how it looks Online from the picture and it’s more spacious than expected. Very warm and relaxing atmosphere. Bathtub was nice. The whole resort is beautiful, green grass palm trees and decorated with warm soft lantern lights around the area. Beach is also beautiful. Breakfast is complimentary and its high quality with lots of fruits. Room service cleaning service was so efficient.

    loved my stay.

    Room Tip: quiet room will help you stay in the quiet side
    • Stayed: March 2018, traveled as a couple
      • Location
      • Sleep Quality
      • Service
    1  Thank foodieeeee2017
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
    VAN DUNG L, Người quản lý at Palm Garden Beach Resort & Spa, responded to this reviewResponded 2 weeks ago

    Dear foodieeeee2017,

    Thank you for your stay and comment how great your stay on Tripadivor. I was so impressed to read that you enjoyed your stay even on the first step into our hotel and the staff had delivered the best possible service to ensure you happy at your stay. Thank you for choosing us and we hope that it will not be too long to welcome you back at the hotel.

    best regards
    van dung le
    room division manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
    Reviewed 2 weeks ago via mobile

    Spend 3 days here for relaxing before heading up to busy Hanoi It was very beautiful all staff very nice our room was spacious and clean breakfast was nice The grounds are lovely love the pool The beach was having work done on it and needs it as not inviting to swim or lay on the sand that was very disappointing

    Stayed: March 2018, traveled with friends
    1  Thank Trudy N Paul R
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
    VAN DUNG L, Người quản lý at Palm Garden Beach Resort & Spa, responded to this reviewResponded 2 weeks ago

    Dear Trudy N Paul R,

    Thank you for your spending 3 days at our resort and I was very happy to read that you were greatly relaxing on the whole time at our resort. I am also very happy when you said that our breakfast was best and ground was nice. We have completed the beach now and many of our guests likes the beach and they really enjoyed by spending on our beach at this time. Thank you for sharing your comment and we look foward to serving you again at our hotel.

    best regards
    van dung le
    room division manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
    Reviewed 2 weeks ago via mobile

    Our second visit here and we love it
    The location with the restaurants and massage just over the road is perfect
    We stayed in a sea view room ,spacious with lovely balcony and and big bathroom with a great bath
    Breakfast has a great variety to choose from and good Vietnamese coffee with excellent service
    The pool area is fantastic the pool attendants even lay out the towels for you
    The beach is a major work in progress nearly complete, last year they were driving retaining wall piles now you can walk down the sand to the water
    We never ate at the resort only over the road with Mi Cassa our absolute favourite
    Chung and her family are delightful and the garlic bread to die for
    A massage each day at either Xa Xa or Rosemary and the total holiday package was complete
    While not a 5 star resort on its own combine it with everything and it's a 5 star holiday
    Will be back soon

    Stayed: March 2018, traveled as a couple
    1  Thank MCR3016
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
    VAN DUNG L, Người quản lý at Palm Garden Beach Resort & Spa, responded to this reviewResponded 2 weeks ago

    Dear MCR3016,

    It was wonderful to have you with us once again and I was so happy to read your comment that you found every thing at high service standards at our hotel which made your second visit an enjoyable holiday. I will pas your comment on the team and continue to improve for us to be the best destination in the region. We look foward to serving you on your next visit.

    best regards
    van dung le
    room division manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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