I first visited a Highlads cafe in Hue, though I've seen them in Hanoi. Once I tried it the standard was set, I'm really not a coffee chain person but I got absolutely hooked on Highlands. I visited one in every city for the rest of my trip except for Dalat where there's no Highlands. I really loved their matcha latte on the cold and rainy days in Hue, their shredded chicken bahn mi was my breakfast every day in Hoi An (19K for a bahn mi? BARGAIN!), I was in love with the banana cake and couldn't go a hot day in Nha Trang or HCMC without the lychee jelly ice tea. (FYI- the Hoi An branch didn't accept any cards.)
I miss them so bad :(
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