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Happy customer

Mary was my custom tailor, she made my experience at Kimmy really enjoyable. She's very friendly... read more

Reviewed yesterday
Tour768965
via mobile
Great store, perfect service

Last week I bought a suit and a warm winter coat at Kimmy's. The suit looks and feels fantastic, as... read more

Reviewed yesterday
216yannicks
via mobile
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Reviewed 4 April 2018 via mobile

Chi served me, fantastic personality and took care of everything I needed. Great place and would recommend to anyone wanting custom clothing to go here.

Date of experience: April 2018
Thank Kevin G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kimmytailor_HoiAn, Manager at Kimmy Custom Tailor, responded to this reviewResponded 5 April 2018

Dear valued guest,

Thank you for taking the time to write this review and for recommending us to future clients.

We value your acknowledgement of Chi for taking such good care of you and for providing you with an excellent suit.

We hope that you enjoy wearing your new suit and look forward to welcoming you again in our store.

Wishing you a wonderful day!
Kimmy Custom Tailor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 April 2018

I have been taken care by the amazing tailor Mai to choose 2 suits for me.
She has been incredibly professionnal, nice, full of good advices with taste.
She has been patient all the time with smile.

Incredible experience.
I am very glad!
Thanks again Mai!

Date of experience: April 2018
Thank Jean-christophe L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kimmytailor_HoiAn, Manager at Kimmy Custom Tailor, responded to this reviewResponded 5 April 2018

Dear valued guest,

Thank you so much for your perfect review. We appreciate your glowing review of Mai and we value the fact that you found her service positive, enthusiastic and her advice useful.

We hope that you enjoy wearing your new suits and also would like to remind you of saving your measurements in the next 5 years for ordering online.

We look forward to seeing you again in store in the future.

Thank you for your support and best regards,
Kimmy Custom Tailor

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Reviewed 4 April 2018

Mai helped me design a dress for a friends wedding. She was professional and very patient with my indecisiveness. Luna helped my boyfriend design a tuxedo and smoking jacket. Luna was efficient and helpful. The quality and fit of all the items turned out great. We think it may have been on the more expensive side but you get what you pay for.

Date of experience: December 2017
Thank Charlotte M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kimmytailor_HoiAn, Manager at Kimmy Custom Tailor, responded to this reviewResponded 5 April 2018

Dear valued guest,

A heartfelt thanks from all of us here to you for taking the time to leave us a great review on this page and for recommneding us to future clients. We pride ourselves in the quality of our products and our service and we are really happy to hear that we achieved both with you.

Thank you for your special mention of Mai and Luna for taking such good care of you and providing you with the great suit and dress.

We hope that you and your boyfriend enjoy your new clothes and hope to have more chances to serve you again in the future. Be reminded that we keep your measurments on file for the next 5 years!

Warmest regards,
Kimmy Custom Tailor

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Reviewed 3 April 2018 via mobile

Lots of tailors in Hoi an to choose from. Kimmy's turned around a dress to our design in 24 hours. Good service and good prices.

Date of experience: April 2018
Thank Matt S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kimmytailor_HoiAn, Manager at Kimmy Custom Tailor, responded to this reviewResponded 4 April 2018

Dear valued guest,

Thank you for choosing Kimmy in having the dress made by us. We highly appreciate you taking the time to write this positive review.

Thank you for our expedience in producing your clothes in 24 hours. We are happy to learn that you are satisfied with our great service and good price.

We hope that you will receive many compliments from your friends when wearing this new dress.

We look forward to seeing you in store again in the future. Be reminded that we keep your measurements on file in the next 5 years!

Thank you for your support and have a great day!
Kimmy Custom Tailor

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Reviewed 3 April 2018 via mobile

We went to Kimmy, which is the most expensive place in Hoi An, because we thought that paying more we would get better quality and service, but that was not the case.
Our sales rep was Ti (Or Tee?) and she was very pushy, and while faking politeness she was not helpful and kept on rolling her eyes at very legitimate requests we made, becoming nice only at the end when she asked us to write a nice review at the end.
Whole the fit of the clothes was good,
the quality was under par: my shirt stitching fell apart after only two washes and the material is so thin that my wife's wool coat is worthless when it's cold.
The manager, a young guy who has lived in Canada acted as if he was a rock star and kept on touching his nose and acting very erratically, almost like if he were under the effects of some drug or something- maybe that's why the nose touching.
Overall we found that other places who have their own taylors had better quality for a much more reasonable price.

Date of experience: April 2018
7  Thank Nomad747170
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kimmytailor_HoiAn, Manager at Kimmy Custom Tailor, responded to this reviewResponded 6 April 2018

Dear valued guest,

Thank you for your review. We value all feedback and are sorry to hear that your tailoring experience was not what you expected.

At Kimmy, we invest in training and developing our staff's customer service skills including how to be polite and respect customers, we understand the balance between being helpful and pushy is one that can be so easily crossed while shopping. Our service style is not pushy, so we are surprised to learn that you felt this way. Our owners and managers have spoken to all staff to ensure this kind of thing doesn't happen. It may be by a misunderstanding between you and our staff??

Regarding the quality of the products, as you know, we have our own in-house production, we don't use sweatshops or child labors like most shops in Hoi An do, so we take full responsibility for our products. As our policy that we offer 3-month warranty policy, this means that we will repair any manufacturing faults within 3 months from the date of the customers' purchase. We are also proud of our materials, which we import from trusted mills in Western countries such as England, Italy... instead of fake materials from black markets.

We would like to offer our sincerest apologies for unhappiness with the tailoring experience. We always try our best to deliver the best service possible. Please contact us directly at email: info@kimmytailor.com, we will be more happy to do what we can in good faith.

Thank you and best regards,
Kimmy Custom Tailor

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