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Reviewed 3 weeks ago

Due to directive of Dubai to allow only 10persons max to attend a wedding celebration. We had to shift to Ras Al Khaimah from Dubai Al Jadaf under the same hotel chain of Hilton Garden Inn. It was a blessing in disguise , as we got a bigger property , with a good size pool and and gardens all around . Initially it was a logistical nightmare moving everything from Dubai to Ras Al Khaimah bit apprehensive as the budget went up, but as proceedings of the day went on , right from welcoming a bus load of guest and checking them into their respective rooms, we had a Front Office" Wizard" in Ms Monika, to give life to the menus for the 3day celebration we had Head Chef Sarthak Kochar ably assisted by Chef Naresh Kumar, to Mr Prabhat who assisted in all the 7 F&B settings through the 3nights and 3days. and how can we forget Sebastian the "Eveready Guy" to go to for from preparing the shots to just about anything, even housekeeping staff Comfort for leaving short messages after changing the linens,no matter how trivial, would make your day. also Santosh for squeezing in rooms for us to last minute additions to our guest list, and Mr Osama tough cookie to crack, but as the saying goes All's well that ends well...Had the most coperative , friendly , accomodating staff ,in one word AMAZING Hotel staff and Managers. keep up the good work...

Room tip: Amazing twin beds , which actually are 2 queen size beds, spacious and quiet rooms and definitely value for money...
Date of stay: January 2021
    • Rooms
    • Cleanliness
    • Service
Thank 119prakashr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sabri Chouaib, Owner at Hilton Garden Inn Ras Al Khaimah, responded to this reviewResponded 3 weeks ago

Dear Mr. Prakash,

First of all, I would like to thank you for staying in Hilton Garden Inn Ras Al Khaimah!

Many thanks for your kind note and I am delighted that my team has managed to deliver such a great service, making your stay a memorable one! We are thrilled to read about the “unbelievable experience” you had and thank you so much for praising our “incredible staff”.I took the liberty to share your feedback with them as our guests’ comments are very valuable to us.

The entire team has such great memories of your trip and everyone sends their best wishes!

We hope to welcome you back to our hotel in the nearest future.

Sincerely,
Sabri Chouaib
Operations Manager,
Hilton Garden Inn Ras Al Khaimah
+971 7 228 8888

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 27 January 2021

We took a break over the last weekend from Dubai and went on staycation to Hilton Garden Inn in Ras Al Khaimah. Due to social distancing recommendations, we restricted our plans and stayed mostly at the hotel. We reserved Double Queen family room with package including breakfast and dinner which, on a hind sight, was perhaps the best choice. This hotel has a hidden jewel which is its food truck tucked away at the edge of sea view adjacent to the hotel with hanging lights. Sipping warm masala chai, munching somosa chat and striking a conversation with Bhargav in Telugu left us a bit nostalgic. Each of us in a family of five thoroughly enjoyed 3-course sumptuous dinner spoilt by choice in a set menu where there were no repeat order for any item. Marstel made our evening pleasant as we had a laid back family time which seemed almost exclusive. Thank you for a perfect get away!

Room tip: Double Queen Family room (with breakfast and dinner package)
Date of stay: January 2021
    • Sleep Quality
    • Rooms
    • Service
1  Thank rachelskancharla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sabri Chouaib, Owner at Hilton Garden Inn Ras Al Khaimah, responded to this reviewResponded 29 January 2021

Dear Guest,

Thank you so much for your great review. Here, in Hilton Garden Inn Ras Al Khaimah, we are working hard to offer the best service and to make our guest’s stay a memorable one, so we are happy to hear that reflected on your last visit. We will make sure Maristel will get the recognition she deserves and she was very excited to read your kind compliments in her address.

We hope to be able to welcome you back very soon, as in our hotel we have a lot of positive points which are mentioned by other travelers, like amazing location, beautiful pool area and caring staff ready to assist you any time!

Sincerely,
Sabri Chouaib
Operations Manager,
Hilton Garden Inn Ras Al Khaimah
+971 7 228 8888

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 26 January 2021

Couldn’t be more happy! This place is so magical! So many swimming pools to choose from and the longest pricate beach in the region! The rooms are spacious and cozy and the restaurants are to die for! I can’t wait to be back asap! Thank you for being so amazing!

Date of stay: January 2021
Trip type: Traveled with friends
Thank 365dominikas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sabri Chouaib, Owner at Hilton Garden Inn Ras Al Khaimah, responded to this reviewResponded 29 January 2021

Dear Guest,

Thank you for taking the time to complete our electronic guest questionnaire following your recent stay at the Hilton Garden Inn Ras Al Khaimah and thank you so much for your feedback!
We are pleased to see from your scores that you found our overall service and facilities to your satisfaction, as this is what we always strive to achieve at all times.
Thank you so much for your very kind words.We hope to be able to welcome you back very soon!

Sincerely,
Sabri Chouaib
Operations Manager,
Hilton Garden Inn Ras Al Khaimah
+971 7 228 8888

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 26 January 2021

The hotel was super clean and comfortable. Rooms are cozy. Hotel staff was very friendly and accommodating. The hotel arranged a fun boat trip for that was an really enjoyable. Breakfast buffet was very nice and all covid precautions were taken by the staff.

Date of stay: January 2021
Trip type: Traveled with friends
1  Thank NourA626
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sabri Chouaib, Owner at Hilton Garden Inn Ras Al Khaimah, responded to this reviewResponded 29 January 2021

Dear Guest,

Thank you for taking the time to complete our electronic guest questionnaire following your recent stay at the Hilton Garden Inn Ras Al Khaimah and thank you so much for your feedback!
We are pleased to see from your scores that you found our overall service and facilities to your satisfaction, as this is what we always strive to achieve at all times, but most thankful for your kind words about our team members - it really makes us proud.

We hope to be able to welcome you back very soon.

Sincerely,
Sabri Chouaib
Operations Manager,
Hilton Garden Inn Ras Al Khaimah
+971 7 228 8888

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 25 January 2021

“A wonderful hotel! Great rooms ( comfortable beds, upgraded room ) great facilities. Staff was great all along, the bar is nice really enjoyed the shisha. Great value for money!”
We enjoyed our stay very much and will definitely come back! thank you for a perfect stay

Date of stay: January 2021
Trip type: Traveled with friends
1  Thank Priti G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sabri Chouaib, Owner at Hilton Garden Inn Ras Al Khaimah, responded to this reviewResponded 29 January 2021

Dear Ms. Priti,

Thank you very much for your feedback. Your complimentary remarks regarding your stay and our services were a delight to read. My colleagues take great pride in providing exceptional service and it is always rewarding to be able to share praises from our valuable guests.

We hope to be able to welcome you back very soon, as in our hotel we have a lot of positive points which are mentioned by other travelers, like amazing location, beautiful pool area and caring staff ready to assist you any time!

Sincerely,
Sabri Chouaib
Operations Manager,
Hilton Garden Inn Ras Al Khaimah
+971 7 228 8888

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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