To start with positives... an old and famous resort right at Patong Beach. Very large and beautiful pool with a nice pool bar. Spacious rooms. Withing walking distance from Bangla street. Lobby is in a 'Soi' or if you like street so quiter from hustle bustle on beach road. All shows in city give free pick up. Breakfast is decent.
Now areas to improve for guests to have better time... staff is either overwhelmed with work or is undertrained. Except some they do not serve you with smile or make you feel welcomed which was strangely in contrast to Thai hospitality. Pool steps to come out of water are loose. For namesake there are several Jacuzzi spots but only two are working so need fixing. Dont know how they can fix it now but for a huge resort, they have few elevators to go on higher floors so waiting time could be boring. Toilet flush in room 4301 is broken and they do prefer fixing it in make shift way rather replacing it.
The supervisor was kind to give me one hour extension at check out in this otherwise very busy resort.More
- Free Wifi
- Free Parking