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Centara Hotel Hat Yai
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Reviews (946)
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Reviewed 19 May 2018 via mobile

The hotel is in the middle of the city next to Central shopping mall.
This is one of the more luxurious hotels in Hat Yai although it is a bit older it is very well kept.
Service and food are of very good quality . The rooms are quite big and the bathroom has a decent size.
We asked for an extra bed for my friend her daughter and still had enough space in our room.

Stayed: May 2018, traveled with family
Thank Jacques d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jirapong S, Management Team at Centara Hotel Hat Yai, responded to this reviewResponded 4 weeks ago

Dear Jacques d
Thank you for staying with us and for having shared your experience through Trip Advisor. I very happy to heard that you enjoyed to stay with us.Thank you for your highlight about our hotel location, our room and our service. We look forward to welcoming you back to Centara Hotel Hat Yai for another enjoyable and pleasant stay soon. Best regards, The Managements Centara Hotel Hat Yai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 18 May 2018

Room too old but everything grate sevice overall staff very nice but normal price could be change because too expensive for old hotel building look shape very good breakfast i will recommend to other people if they can get promotion price

  • Stayed: May 2018, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Centara Hotels & Resorts
Thank jongrak6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jirapong S, Management Team at Centara Hotel Hat Yai, responded to this reviewResponded 19 May 2018

Dear Jongrak6
Thank you for staying with us and for having shared your experience through Trip Advisor. I very happy to heard that you enjoyed to stay with us.Your feed back about our room has been noted to improve. We look forward to welcoming you back to Centara Hotel Hat Yai for another enjoyable and pleasant stay soon. Best regards, The Managements Centara Hotel Hat Yai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 15 May 2018

The entire hotel is clean and comfortable. However, the flushing system of the toilet in the room is not so good. Hair dryer is not so strong, will need to take a longer time to dry up the hair. But there is one thing that I find that is different, is the choice of the pillows they have. There is a choice to choose from your preferred pillow.

  • Stayed: May 2018, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Centara Hotels & Resorts
Thank Annie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jirapong S, Management Team at Centara Hotel Hat Yai, responded to this reviewResponded 15 May 2018

Dear Annie L
Thank you for staying with us and for having shared your experience through Trip Advisor. I very happy to heard that you enjoyed to stay with us.Thank you for your highlight about our service choice of pillows and your feed back about flushing system and hair dyers has been noted to improve. We look forward to welcoming you back to Centara Hotel Hat Yai for another enjoyable and pleasant stay soon. Best regards, The Managements Centara Hotel Hat Yai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 12 May 2018

A bit dated but excellent staff make it a good stay. Probably the best hotel in Hat Yai. Lots of food options in the area and lots of reflexologists near by too. Short stay for business and free shuttle available to Central Festival Market (the biggest mall in Hatyai).

  • Stayed: April 2018, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Centara Hotels & Resorts
Thank JayBee_sing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jirapong S, Management Team at Centara Hotel Hat Yai, responded to this reviewResponded 12 May 2018

Dear JayBee_sing
Thank you for staying with us and for having shared your experience through Trip Advisor. I very happy to heard that you enjoyed to stay with us.Thank you for your highlight about our hotel location and our service staffs. We look forward to welcoming you back to Centara Hotel Hat Yai for another enjoyable and pleasant stay soon. Best regards, The Managements Centara Hotel Hat Yai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 9 May 2018 via mobile

Arrival/departure check in/out was a breeze, were friendly and efficient. The location of the hotel is great, it's right above Central Departmental Store, opposite Lee Garden plaza, walking distance to Odean, Robinson Departmental Stores and Hat Yai Train station. There's even free shuttle service to the Centara Festival Mall which you see making very frequent trips on weekday (Friday) but none to be seen on weekends which is strange?

The hotel now has F&B "street food" served right in front of entrance which is nice, really loved the mango and glutinous rice desert. Oh and at night the street right in front of the hotel comes to life, lots of street food and peddlers.

Rooms are decently sized and clean. Bathroom is a little small and though recently refurbished, water just flows from the shower screen straight to the sink area which get pretty slippery on those tiles so be careful...

After a long day of shopping and walking around we like to relax a little watching TV but almost all channels are Thai language dubbed and there's no option to switch to English which is very inconvenient. We ended up with just 2 channels and the TV is ancient and flickers. Hope the hotel takes note of this, more English channels for your international guests and do phase out the old TVs.

All in all, we had a pleasant stay. Staff were generally friendly, good location, great environment, the lounge was good. Had Japanese buffet dinner at Ginger, reasonably priced but could have better varieties.

Would choose to stay in this hotel if we make the trip here again.

Stayed: April 2018, traveled as a couple
Thank Pinkynat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jirapong S, Management Team at Centara Hotel Hat Yai, responded to this reviewResponded 11 May 2018

Dear Pinkynat
Thank you for staying with us and for having shared your experience through Trip Advisor. I very happy to heard that you enjoyed to stay with us.Thank you for your highlight about our hotel location and our service staffs. Regarding your feedback about toilet and TV channel we have been noted and we have plan to renovate year by year and part by part. We look forward to welcoming you back to Centara Hotel Hat Yai for another enjoyable and pleasant stay soon. Best regards, The Managements Centara Hotel Hat Yai

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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