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humptydumpty
Reading, United Kingdom

Our Oasis is disappearing and becoming a Fun Factory

4.0 of 5 bubblesReviewed Jun 26, 2019via mobile
This was our second visit to the hotel, having had such a great experience first time round, but what a difference a year makes.
The first thing to say the location is perfect and just outside the hustle and bustle of Hua Hin, with a small street by the entrance offering everything you may need. The staff are so so friendly, nothing is too much trouble and a special shout out to Mr Bunty who recognized us as soon as we arrived and was always on hand for advice, recommendations or just a chat. The rooms are large and have a nice appeal although in need of some updates. The bathroom was tired and needed attention when we were there. The pool area is large with plenty of sun loungers and the gardens are well kept and spacious.

On our first visit this was a lovely relaxing hotel frequented by many Europeans avoiding the weather back home as well as Thai families at the weekend wishing to get out of BKK. This time this hotel has turned into a fun factory for kids and is the prefect appeal for families with young children. Whilst the arcades had not opened we were able to see what they were going to be like.
The hotel now has foam parties for kids, children are free to run around all areas of the hotel, even surprisingly in the executive lounge where children are welcomed and free and just help themselves to the food with their fingers. It was very difficult to relax around the hotel due to the noise of children screaming.
So in summary it would appear as though the direction the hotel is taking is a clear strategy change to become the number 1 destination for families with young children, time will tell if it is successful. I am surprised to still see the Novotel brand name on this hotel and time will tell if this will change. I have no issues with children and young families enjoying themselves on holiday but the hotel has a duty to market itself as that. I fear many past guests will move on to the many hotel choices there are, the sad thing is all the hard work the staff have done to build up its reputation, and their experiences, are now going to be overshadowed by a poor imitation of a Disneyland playground. Thank you for the great memories but don’t imagine we will be returning anytime soon.
Date of stay: March 2019
Trip type: Traveled as a couple
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Reviewed June 25, 2019

We are looking for hotel which has sea view from room and this hotel meet our request.
Room was quite dated but functional, big and clean. Spacious bathroom with separate shower. Balcony has full sea view but chairs at balcony were not quite comfortable. Room with wooden floor is a benefit for who have carpet allergy. I must say all staffs here has service minded and friendly. Khun Ja/Front Supervisor was smart and knew how to fix the confront problem. The Italian kitchen, the food was ok but restaurant was too hot even has an aircon. I experienced Body scrub and aroma massage which was great and relax. The breakfast has variety of food ex. International, asian, indian, thai also noodle and sweet station. The point I mentioned about family hotel because you will feel when you arrive at lobby, there have many attractive places for kid ex. cinema room, the shop for kids ex. candy, ice cream and a pool for kid's activities ex foam party , slider. But if you prefer private or quiet zone at pool or at breakfast, this hotel is certainly not the answer. Well, recommend for who look for hotel with lots of kids' activities and sea view. Lastly, room price is very reasonable compare with Accor property.

Room tip: higher floor get better view
Date of stay: June 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
Thank nararatb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 18, 2019

Amazing property. Kids centric. Great view from the balcony. Pool and pool activities is the best part.if with kids culdnt get better. Staff is very kids friendly. Only con is that property is old. But the pros are much more comp to the con as every property has its cons. You don't need to step out of the property as there is quite a lot to do.even the prices of daily needed things very competitive which usualy are lil expensive in these kind of resorts.Mr bunty is a good fave of the property who is warm and friendly.
Overall 4.5 stars.

Date of stay: June 2019
Trip type: Traveled with family
Thank Cosmopolitan742382
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 17, 2019 via mobile

This is our 6th visit to the Novotel, over the years we have had some lovely relaxing holidays, yes it gets busy Friday to Sunday with the Bangkok families coming down but never a problem. However this year (we are still currently here) the hotel has been virtually taken over by some large ( I would estimate 200+) American religious group! Although we have had no problems with any of the people, we feel like we are constantly surrounded and when the children of all ages get in the pool, it is mayhem. The constant screaming and shouting to each other is unbearable. I know they mean no harm but they have no consideration for other guests.
I feel like I am in an American summer camp!
I think that the hotel should definitely notify guests if they have these large groups, if I had been told I would certainly have changed my dates.
I have spoken to the hotel and they have been very polite and nice but at the end of the day we paid for a relaxing holiday and NOT to be surrounded by children.
To be honest, we cannot wait for them to leave, at least then we can have some peace and quiet.

Date of stay: June 2019
Trip type: Traveled as a couple
2  Thank cabdriverLondon
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 16, 2019

Service mind , room service , reception , belt boy , room , spa , swim pool , breakfast , dinner , kid world and all very good next time, I think chose Novotel Hua hin cha am it first of vocation as soon

Date of stay: May 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Sightseer43976505197
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SocialNHH, ผู้จัดการฝ่ายส่วนหน้าสำนักงาน at Radisson Resort & Spa Hua Hin, responded to this reviewResponded June 17, 2019

Dear Sightseer43976505197,

I greatly appreciate your time to share the experience on Trip Advisor, it was my great pleasure to learn that you have an enjoyable and happy time as well as the Team Member that makes your stay memorable.

Thank you for your kind review and I look forward to welcoming you again on your next trip to the Best Family Resort in Hua HIn.

Best regards,
Phatharawadee Techadisai
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 6, 2019

From the time we passed the security gate and was greeted buy the most friendly and with a great smile, this big chubby security guard gave us such a warm welcome to your property. We were then greeted by the bell boy who had to handle our 4 large luggage as well as 2 smaller bags and he did this with ease. We then approached the reception to be greeted by a very sincere and professional young lady who explained very thoroughly the amenities which were available to our toddler. We then entered our room which was simply breathtaking to say the least. But most impressive part of our experience was meeting Mr. Bunty, who made us feel as if we knew him for more than ten years. His warmth and his knowledge of the history and description of Novotel, Hua Hin property and his encouragement for us to visit here again will always hold him in high esteem. Mr. Bunty is the reason that we are planing to bring the extended family for holidays here in the near future. The day we left Mr. Bunty wished us and made us feel like we were VIP's.

Room tip: Every room has a breathtaking view of the beautiful ocean.
Date of stay: May 2019
  • Trip type: Traveled with family
    • Location
    • Sleep Quality
    • Service
1  Thank Samuel R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SocialNHH, ผู้จัดการฝ่ายส่วนหน้าสำนักงาน at Radisson Resort & Spa Hua Hin, responded to this reviewResponded June 16, 2019

Dear Samuel R,

I am most delighted to read your wonderful comment and I have a big smile already! We strive to provide a great and excellent service to our guests. I will personally share to the team from Chubby Security Guard, Bell boy, Reception and Mr. Bunty, all of them are our Super Star :)

I am also proud of them that they can deliver a memorable experience to the guests and your comment is very valued for them to motivate them to keep up the good work.

Lastly, I and my Team are looking forward to welcoming you back again in the near future.

Best regards,
Phatharawadee Techadisai
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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