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All reviewsstarbucks downstairslobby floore martminute drive from the airportfront deskmini markethotel buildingcomfortable staystayed here for one nighttoothbrush and toothpasteparis baguettekorean foodfree parkingconvenient storeroom was cleanstrategic locationbus stop
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Reviewed 1 June 2018

Was on holidays in South Korea with a group of friends. Stayed in this hotel for 3 nights. Though the room is clean and spacious but it is very strange that we need to go to the reception to just buy a disposal toothbrush etc. Inconvenient to guests. If this is chargeable, just charge it to the room's bill so that we can pay upon checking out. Have been travelling around and this is the first time ever.

Next is the aircon, each time when you return to the room, you have to call the staff to switch on the aircon, this is also caused inconvenience to guests. The washing basin is built outside the bathroom next to the bed, each time after using the toilet you have to either wash your hands using the tap in shower area or go out of the bathroom to wash your hands...rather a funny layout.

Overall, the room is clean and spacious. If you don't mind the abovementioned, is quite a comfortable stay with Starbucks and convenience store.

  • Stayed: April 2018, traveled with friends
    • Value
    • Rooms
    • Service
1  Thank YeeYvonne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sangwoonglee, 프론트 매니저 at Best Western Jeju Hotel, responded to this reviewResponded 21 June 2018


Dear.YeeYvonne

Thank you very much for sharing your feedback and all of us are delighted to read it on Tripadivisor. I have shared your review with my team as your recognition is so important to all of us and to encourage us to deliver the best service to our guests. We hope you will consider staying at BEST WESTERN Jeju Hotel again in the future. We will try best to make your stay enjoyable and have experience more than you expect next time. Sang Woo Kim Front Desk Manager BEST WESTERN Jeju Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 30 April 2018

Stayed here for a few days. The room was nice, spacious and clean. Went on two day-tours where pick up was just across the road. Problem was with the air-conditioning. The air-con shuts off at 11PM and the heater comes on. It got warm at night which made it difficult to sleep. I think it is an auto thing as we told the reception about it and it continued. Starbucks downstairs opens at 8AM. If you want coffee or a light snack, just go the the 24 hours convenience store next door on the left - coffee was good and 1/3 the price at Starbucks. The staff can give you directions to places but they were not assuring when we asked about getting a cab to the airport. One staff told us it was best to go outside and just flag down a cab and if we can't get a cab, we can just take the bus. That was concerning as when we arrived at the airport, the cabs ignored us when they saw our luggages and picked up the locals who had no luggages first (yes there is a queue and people who came after us all got into the cabs first). We finally took the "super taxi" which is a van and we only paid Korean W10,000 (it seats 6 and there is room at back for luggage). The "super taxi" line is next to the regular taxi line. Fortunately, on the day of departure another staff at the desk called our cabs and they arrived within minutes. He was also kind enough to help us with the luggages. If there were problems getting cabs at the hotel, I would suggest the hotel organize a deal with the taxi company where getting taxis would not be a problem. I don't mind paying extra for the assurance.

  • Stayed: April 2018, traveled with friends
    • Rooms
    • Cleanliness
    • Service
1  Thank ETLK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sangwoonglee, 매니저 at Best Western Jeju Hotel, responded to this reviewResponded 3 May 2018

Dear. ETLK

Thank you very much for sharing your feedback and all of us are delighted to read it on Tripadivisor. I have shared your review with my team as your recognition is so important to all of us and to encourage us to deliver the best service to our guests. We hope you will consider staying at BEST WESTERN Jeju Hotel again in the future. We will try best to make your stay enjoyable and have experience more than you expect next time. Sang Woong Lee Director Of Room Division BEST WESTERN Jeju Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 28 April 2018

Nice central location between old town and the sea shore. Very nice hotel front desk staff. You can walk into starbucks through the lobby. very nice breakfast spread. My big complaint is they do not have the bidets in the bath rooms. I stayed at about 15 hotels in japan and korea during my trip and this is the only hotel that does not have a bidet toilet. And as anyone that traveled to japan or korea can attest, the hotels have the crappiest bath room tissues. this may be a frivolous thing to many but important for me to keep myself clean. At lease they can provide manual bidet sprays but they do not. So if you are planning to stay there, make sure you have a good quality roll of toilet tissues or some portable bidet bottle.

  • Stayed: April 2018, traveled with friends
    • Value
    • Rooms
    • Service
2  Thank kinmb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sangwoonglee, 매니저 at Best Western Jeju Hotel, responded to this reviewResponded 3 May 2018

Dear. Kinmb
Thank you very much for sharing your feedback and all of us are delighted to read it on Tripadivisor. I have shared your review with my team as your recognition is so important to all of us and to encourage us to deliver the best service to our guests. We hope you will consider staying at BEST WESTERN Jeju Hotel again in the future. We will try best to make your stay enjoyable and have experience more than you expect next time. Sang Woong Lee Director Of Room Division BEST WESTERN Jeju Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 24 April 2018

The hotel is located in downtown Jeju City, and can walk to restaurants, shops, and bus stops along the way here. The check-in is quick and easy. If you are driving, the location is only 6k from the airport rental car areas but it takes about half an hour to get in and out of the city due to traffic during peak hours. Even on a Sunday morning at 7:30 it took us 10 minutes to get out of the city so plan accordingly.

The rooms are tired but clean. The bathrooms are small but usable. We had a great view of the city (we got a double bed supreme room with a view and it didn't break our wallet). One of the standouts is the breakfast buffet which is expensive for 15000won for people staying at the hotel and 20000won for those not. But it is convenient and complete with nearly everything one could ask for. For more budget friendly breakfasts I suggest places around town just a walk away such as Starbucks downstairs, Dunkin Donuts, or any of the Korean pastry shops like Paris Baguette or A Factory Cafe

Stayed: April 2018
2  Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sangwoonglee, 매니저 at Best Western Jeju Hotel, responded to this reviewResponded 3 May 2018

Dear.John S
Thank you very much for sharing your feedback and all of us are delighted to read it on Tripadivisor. I have shared your review with my team as your recognition is so important to all of us and to encourage us to deliver the best service to our guests. We hope you will consider staying at BEST WESTERN Jeju Hotel again in the future. We will try best to make your stay enjoyable and have experience more than you expect next time. Sang Woong Lee Director Of Room Division BEST WESTERN Jeju Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 24 April 2018 via mobile

If you're decided to stay in town, i reccomend this hotel. What i love about this hotel you can find many restaurant with walking. You can also find supermarket with only 15 minutes walk. It's also near lotte duty free about 20 minutes walks and you can find many cosmetic shop.

Stayed: January 2018, traveled with family
1  Thank marbelleridaryanto17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sangwoonglee, 매니저 at Best Western Jeju Hotel, responded to this reviewResponded 3 May 2018

Dear. marbelleridaryanto17
Thank you very much for sharing your feedback and all of us are delighted to read it on Tripadivisor. I have shared your review with my team as your recognition is so important to all of us and to encourage us to deliver the best service to our guests. We hope you will consider staying at BEST WESTERN Jeju Hotel again in the future. We will try best to make your stay enjoyable and have experience more than you expect next time.
Sang Woong Lee Director Of Room Division BEST WESTERN Jeju Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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