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Reviewed March 20, 2018 via mobile

We made reservation for 4 rooms and requested for early check in. But upon arrival, we were not allowed to check in. When booking was received, shouldn’t hotel inform me request will be denied so we can make necessary arrangement? But we managed to get 2 rooms first and another 2 rooms after 2pm. However when we check in at 430pm, only 1 room is ready. We were told that the previous guest paid extra for late check out so they can’t get the room ready in time. So we requested for 2-hour late check out since we got the room 2hrs later. But was only given an hour later.

Hotel is near nagoya and ferry terminal. Room was clean n tidy but carpet is a bit dusty. We were given a big round table during breakfast for all 8 of us. Staff were friendly too.

Date of stay: March 2018
Trip type: Traveled with family
2  Thank NurafidahK1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Iwan K, Manajer at Swiss-Belhotel Harbour Bay, responded to this reviewResponded May 20, 2018

Dear Valued Guest,

Warm regards from Swiss-Belhotel Harbour Bay, Batam!

Thank you for your feedback and taking the time to share on tripadvisor.com following your recent stay at Swiss-Belhotel Harbour Bay, Batam.

We do apologize for your disappointing with our check in service. We already checked this issue then we will give a well trained for our staff to give a high standard service.

Once again thank you so much and we look forward to the opportunity to welcoming you back to Swiss-Belhotel Harbour Bay, Batam.

Thank you.


With kind regards

General Manager

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Reviewed March 19, 2018

i booked 3 deluxe rooms for our trip. the hotel only walking distance to the Harbour Bay Terminal and take cab about 10 mins to the town area. The staffs were friendly and the environment was cozy. A lot of choices for the breakfast buffet and delicious.

Date of stay: March 2018
  • Trip type: Traveled with friends
    • Value
    • Rooms
    • Service
3  Thank mercysmile777
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Iwan K, Manajer at Swiss-Belhotel Harbour Bay, responded to this reviewResponded May 20, 2018

Dear Valued Guest,

Warm regards from Swiss-Belhotel Harbour Bay, Batam!

Thank you for your feedback and taking the time to share on tripadvisor.com following your recent stay at Swiss-Belhotel Harbour Bay, Batam.

We are glad to hear that you had a pleasant stay with us by taking 3 deluxe rooms. Thank you for your compliment regarding our good service by our staffs and our good buffet breakfast. Your kind compliment has been shared to the team and we will see it as positive challenge to eagerly create a memorable experience to ensure the customer satisfaction are met with highest standard.

Once again thank you so much and we look forward to the opportunity to welcoming you back to Swiss-Belhotel Harbour Bay, Batam.

Thank you.


With kind regards

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 19, 2018 via mobile

We stayed in Swiss-Belhotel Harbour Bay sometime back with my family.

Though we didnt arrive fr Harbour Bay terminal, we choose this hotel cos its fairly new. Its a short walk fr the terminal. Surroundings are some shops n a supermarket. Its just a short walk to the seaside seafood restaurants. Quite a few restaurants actually. Price is ok with decent seafood. Worth going there.

Hotel has a huge cosy lobby with guards outside. Main lobby staffs are nice n friendly. Rooms are spacious n clean. Cosy n with all that u will expect, bathroom too. Thumbs up for the rooms.

Breakfast is beside the main lobby. Food spread is gd, taste n choices are fine. Ambient is gd too.

Travelling to BCS Mall n Nagoya Mall or etc need a cab... Cant walk at all cos quite a distance away. Take note.

However, if Swiss-Belhotel can continue to upkeep, manage it well, Yes, i will choose back this hotel.
Thumbs up to u!

Date of stay: April 2017
Trip type: Traveled with family
1  Thank Henry Y
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Iwan K, Manajer at Swiss-Belhotel Harbour Bay, responded to this reviewResponded May 20, 2018

Dear Valued Guest,

Warm regards from Swiss-Belhotel Harbour Bay, Batam!

Thank you for your feedback and taking the time to share on tripadvisor.com following your recent stay at Swiss-Belhotel Harbour Bay, Batam.

We are glad to hear that you and your family had a pleasant stay with us. Thank you for your compliment regarding our good service by our staffs and our hotel as a good location then your explanation about our room and breakfast. Your kind compliment has been shared to the team and we will see it as positive challenge to eagerly create a memorable experience to ensure the customer satisfaction are met with highest standard.

Once again thank you so much and we look forward to the opportunity to welcoming you back to Swiss-Belhotel Harbour Bay, Batam.

Thank you.


With kind regards

General Manager

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Reviewed March 5, 2018 via mobile

We stayed for a 3D2N here on our anniversary. It is very near to the harbourbay ferry terminal. Walking distance to the hotel.

We were welcomed with their fresh juice drinks and checking in was a smooth process. The room is huge and clean. Though there is no smoking room nor floor available. Can only smoke in the lobby.

The breakfast was a spread. Definitely worth the value. Would recommend this to all!

Date of stay: March 2018
Trip type: Traveled as a couple
1  Thank nadiasarif
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Iwan K, Manajer at Swiss-Belhotel Harbour Bay, responded to this reviewResponded May 20, 2018

Dear Valued Guest,

Warm regards from Swiss-Belhotel Harbour Bay, Batam!

Thank you for your feedback and taking the time to share on tripadvisor.com following your recent stay at Swiss-Belhotel Harbour Bay, Batam.

We are glad to hear that you had a pleasant stay with us to celebrate your anniversary. Thank you for your compliment regarding our good service by our staffs and our hotel location.

Once again thank you so much and we look forward to the opportunity to welcoming you back to Swiss-Belhotel Harbour Bay, Batam.

Thank you.


With kind regards

General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 21, 2018

Stayed 3 nights last week. From check in to check out, i was happy. Hotel staff was ready to help or cater to us in any way to make our stay a good one. Breakfast was good but can be improve. Room service was excellent. This is a good hotel to relax and to unwind from the hustle and bustle of Nagoya Hill. There are Seafood Restaurants nearby. Just walking distance from hotel. There is a massage place just across the hotel if the in-house massage is fully book. Well, overall i am happy. Keep up the good work and good attitude. Cheers!

Date of stay: February 2018
  • Trip type: Traveled with family
    • Rooms
    • Cleanliness
    • Service
3  Thank 358nh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Iwan K, Manajer Umum at Swiss-Belhotel Harbour Bay, responded to this reviewResponded March 4, 2018

Dear Valued Guest,

Warm regards from Swiss-Belhotel Harbour Bay, Batam!

Thank you for your feedback and taking the time to share on tripadvisor.com following your recent stay at Swiss-Belhotel Harbour Bay, Batam.

We are glad to hear that you enjoyed staying with us and the convenience of our hotel location which is strategically located with seafood restaurant. Thank you for your compliment regarding our breakfast and room service then we will improve it. Your kind compliment has been shared to the team and we will see it as positive challenge to eagerly create a memorable experience to ensure the customer satisfaction are met with highest standard.

Once again thank you so much and we look forward to the opportunity to welcoming you back to Swiss-Belhotel Harbour Bay, Batam.

Thank you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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