1. Sensing a new adoption of 'Don't care attitude'.
2. Just because there is an event at the ballroom, the lifts are all inaccessible to the hotel room's floor. The front counter just tells you to wait (even after trying to get back to the room for more than 10 mins). Actual experience was worse (unacceptable), only summarized experienced quoted here.
3. Phone rings every morning at 5:30am to play music to over the phone. Informed the front of desk on 2nd day, yet 3rd day morning it rang. Did they care?
4. It's always a wonder when reading the management response with standard reply such as "we will review this and that', seriously was there are improvement? As a customer, I haven't perceived nor experienced it so far. Thanks for trying anyway!!
Yes, staff may be polite, friendly, and all the kind. But with all these other turn away experience, the sum may have gone below 0.
Thought of coming to stay for my BD celebration early next year, but with worsening experience over the past few trips here, guess it's wiser to go somewhere else for a long BD vacation.
Stay info: 5 days 4 night (Wed - Sun).
- Official Description (provided by the hotel):
- Swiss-Belhotel Harbour Bay is a 4-star international hotel which provide a high quality standard of services and facilities. The hotel is ideally located in the central business and commercial district, only 30 minutes from Hang Nadim International Airport and 35 minutes to Singapore by high speed ferry from Harbour Bay Ferry Terminal, which is adjacent to the hotel. As the ultimate combination of hotel, mall and trade centre, Swiss-Belhotel Harbour Bay allows easy access to a variety of entertainment and leisure activities, and many dining options. For business or leisure travel-lers to Batam, Swiss-Belhotel Harbour Bay is the ideal place to stay. ... more less
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