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“Extreme bad experiences!!”

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Swiss-Belhotel Harbour Bay
Ranked #7 of 101 Hotels in Batam
Certificate of Excellence
Reviewed 4 weeks ago via mobile

1. Sensing a new adoption of 'Don't care attitude'.
2. Just because there is an event at the ballroom, the lifts are all inaccessible to the hotel room's floor. The front counter just tells you to wait (even after trying to get back to the room for more than 10 mins). Actual experience was worse (unacceptable), only summarized experienced quoted here.
3. Phone rings every morning at 5:30am to play music to over the phone. Informed the front of desk on 2nd day, yet 3rd day morning it rang. Did they care?
4. It's always a wonder when reading the management response with standard reply such as "we will review this and that', seriously was there are improvement? As a customer, I haven't perceived nor experienced it so far. Thanks for trying anyway!!

Yes, staff may be polite, friendly, and all the kind. But with all these other turn away experience, the sum may have gone below 0.

Thought of coming to stay for my BD celebration early next year, but with worsening experience over the past few trips here, guess it's wiser to go somewhere else for a long BD vacation.

Stay info: 5 days 4 night (Wed - Sun).

Stayed: October 2017, traveled with friends
Thank Han Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iwan K, General Manager at Swiss-Belhotel Harbour Bay, responded to this reviewResponded 4 weeks ago

Dear Mr. Han,

Warm regards from Swiss-Belhotel Harbour Bay, Batam!

Thank you for your feedback and taking the time to share on tripadvisor.com following your recent stay at Swiss-Belhotel Harbour Bay, Batam.

First of all, we would like to thank you for your continuous support in our hotel and we greatly appreciate the feedback you highlighted following your recent stay with us. Please do allow us to extend our sincere apology for the lack of service rendered during your stay which had fallen short of your expectations. However, we would like to assure you that this was not the standard of service we promise to deliver to our guests. Further training will be conducted to our staffs to ensure the standard and quality of service deliver exceeds our guests' expectations. Our team will see it as positive challenge to eagerly create a memorable experience to ensure the customer satisfaction are met with highest standard.

Once again thank you so much and we look forward to the opportunity to welcoming you back to Swiss-Belhotel Harbour Bay, Batam and to serve you better.

Thank you.


With kind regards

General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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5 - 9 of 668 reviews

Reviewed 4 weeks ago

the town was so-so dead while we were there. however the hotel made all the difference. they have a small pool, but acceptable. seafood restaurant by the bay was decent but pricey. the food for breakfast and dinner buffet at the level-1 was AWESOME! Rooms were spacious, clean and beds were really comfy. Maintenance was well done.

Stayed: December 2016
Thank jokejong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iwan K, General Manager at Swiss-Belhotel Harbour Bay, responded to this reviewResponded 4 weeks ago

Dear Valued Guest,

Warm regards from Swiss-Belhotel Harbour Bay, Batam!

Thank you for your feedback and taking the time to share on tripadvisor.com following your recent stay at Swiss-Belhotel Harbour Bay, Batam.

We are glad to hear that you had enjoyed your stay with us and thank you for complimenting our room facility and food quality. Your kind compliment and feedback has been shared to team and we will see it as positive challenge to eagerly create a memorable experience to ensure the customer satisfaction are met with highest standard.

Once again thank you so much and we look forward to the opportunity to welcoming you back to Swiss-Belhotel Harbour Bay, Batam.

Thank you.


With kind regards

General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 15, 2017

The room is clean, air is clean, slept very well for 2 nights. Batam does change a lot. The seafood restaurant nearby offers great seafood too. The fish is very Fresh and affordable. Supermarket is closed when we were there though

  • Stayed: October 2017, traveled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Astor L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iwan K, General Manager at Swiss-Belhotel Harbour Bay, responded to this reviewResponded 4 weeks ago

Dear Mr. Astor,

Warm regards from Swiss-Belhotel Harbour Bay, Batam!

Thank you for your feedback and taking the time to share on tripadvisor.com following your recent stay at Swiss-Belhotel Harbour Bay, Batam.

We are glad to hear that you had enjoyed your stay with us and thank you for complimenting our room cleanliness. Your kind compliment and feedback has been shared to team and we will see it as positive challenge to eagerly create a memorable experience to ensure the customer satisfaction are met with highest standard.

Once again thank you so much and we look forward to the opportunity to welcoming you back to Swiss-Belhotel Harbour Bay, Batam.

Thank you.


With kind regards

General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 13, 2017

Have stayed here twice due to its location and peaceful neighbourhood. Staff were generally helpful and accommodating. Breakfast and buffet dinner were good with a variety of choice. The only disappointment so far would be the state of the shopping mall beside the hotel.

However, the recent visit turns out to be rather disappointing. We arrived early for check-in and were told there is room available but they need some time to tidy up. I am fine with it as this is acceptable since we arrived early. We left our luggage for storage and went to Nagoya hill since I guess the room could take a while. When we return at around 1pm, we were told by the same staff room is unavailable and that check-in is at 2pm. I was surprised as I was told in the morning there is room available but they require time to tidy up.

After we finally got our room at 2 to 3, we found our room was short of a towel. After some check with housekeeping, front desk told us we could only get our towel in the evening as they run out of towel. It is really shocking to be told a hotel of this scale, run out of towel and during check-in. The towel was sent to our room after much request nonetheless.

As the reservation with a complimentary late check-out at 2pm, we highlighted this to the front desk during breakfast and was noted. However, we received a call at around 1130 asking what time we will be checking-out. I am not sure if there is a miscommunication between staff on our request.

Hopefully there will be improvement on the next visit.

  • Stayed: September 2017, traveled with friends
    • Rooms
    • Cleanliness
    • Service
1  Thank Calvin F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iwan K, General Manager at Swiss-Belhotel Harbour Bay, responded to this reviewResponded 4 weeks ago

Dear Mr. Calvin,

Warm regards from Swiss-Belhotel Harbour Bay, Batam!

Thank you for your feedback and taking the time to share on tripadvisor.com following your recent stay at Swiss-Belhotel Harbour Bay, Batam.

First of all, we would like to thank you for your continuous support in our hotel and we greatly appreciate the feedback you highlighted following your recent stay with us. Please do allow us to extend our sincere apology for the lack of service rendered during your stay which had fallen short of your expectations. However, we would like to assure you that this was not the standard of service we promise to deliver to our guests. Further training will be conducted to our staffs to ensure the standard and quality of service deliver exceeds our guests' expectations. Our team will see it as positive challenge to eagerly create a memorable experience to ensure the customer satisfaction are met with highest standard.

Once again thank you so much and we look forward to the opportunity to welcoming you back to Swiss-Belhotel Harbour Bay, Batam and to serve you better.

Thank you.


With kind regards

General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 8, 2017

My GF and I stayed at Room 462 for one night over the Children's Day weekend. The hotel was very easy to find as there were signs leading us from the ferry terminal. However, the Harbour Bay Mall next to the hotel was a great disappointment. With so few shops in operation it was a far cry from the famous Nagoya Hills Shopping Mall.
The hotel reception staff were very polite and helpful. We got our room well before the standard check-in time.
The room was clean and comfortable, and the bathroom was spacious. However, the air-conditioning could not be adjusted. Upon entering the room, we soon found that only one bath towel was provided, and there were no bath robes in the closet. But a staff promptly came to our assistance, and gave us what we needed within minutes.
We were also very pleased with the breakfast at Swiss Cafe. There was a wide variety of food, including both Chinese dishes and Western fare. Two special counters served chicken noodles and chicken rice.

  • Stayed: October 2017, traveled as a couple
    • Location
    • Cleanliness
    • Service
Thank Wysely
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iwan K, General Manager at Swiss-Belhotel Harbour Bay, responded to this reviewResponded October 11, 2017

Dear Mr. Wysely,

Warm regards from Swiss-Belhotel Harbour Bay, Batam!

Thank you for your feedback and taking the time to share on tripadvisor.com following your recent stay at Swiss-Belhotel Harbour Bay, Batam.

We are glad to hear that you had enjoyed your stay with us and the convenience of our hotel location. Thank you for complimenting our breakfast variety and the services rendered by our staffs. We would also like to thank you for your bringing to our attention regarding the aircond setting and the lack of bathroom amenities provided, we will review again and make improvement efforts on it. Your kind compliment and feedback has been shared to team and we will see it as positive challenge to eagerly create a memorable experience to ensure the customer satisfaction are met with highest standard.

Once again thank you so much and we look forward to the opportunity to welcoming you back to Swiss-Belhotel Harbour Bay, Batam.

Thank you.


With kind regards

General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Swiss-Belhotel Harbour Bay

Address: Jl. Duyung, Sei Jodoh | Harbour Bay Complex, Riau Islands Province 29432, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool
Hotel Style:
Ranked #7 of 101 Hotels in Batam
Price Range: ₱2,695 - ₱5,289 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Swiss-Belhotel Harbour Bay 3.5*
Number of rooms: 179
Official Description (provided by the hotel):
Swiss-Belhotel Harbour Bay is a 4-star international hotel which provide a high quality standard of services and facilities. The hotel is ideally located in the central business and commercial district, only 30 minutes from Hang Nadim International Airport and 35 minutes to Singapore by high speed ferry from Harbour Bay Ferry Terminal, which is adjacent to the hotel. As the ultimate combination of hotel, mall and trade centre, Swiss-Belhotel Harbour Bay allows easy access to a variety of entertainment and leisure activities, and many dining options. For business or leisure travel-lers to Batam, Swiss-Belhotel Harbour Bay is the ideal place to stay. ... more   less 
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