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All reviews star hotel crossing the road batam city square recommended hotel to stay walking distance busy road hotel is located night stay shopping centre affordable price street food pleasant stay water heater egg station local food housekeeping staff tv channels
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Reviewed January 13, 2018

I got a very good deal on Fave for $38 which included ferry and the hotel stay with breakfast and transfer from ferry terminal to the hotel. The location was good and was walking distance to BCS Mall which had restaurants, karaoke, movie theatre, massage and nail services.
Just opposite the hotel was a cafe and a little further down there is a Sushi Tei. The thing is - crossing the road is a big challenge. Be careful! And also when walking back after dark as there are potholes in the ground.
The room is big and comfortable but with an awful view. Bathroom is ok. Wifi is ok.
Breakfast is also ok but they ran out of teaspoons, and later ran out of coffee.
Overall quite ok for the price. I will stay here again.

Date of stay: November 2017
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank neminskii
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Karbel S, Manager at Swiss-Belinn Baloi Batam, responded to this reviewResponded January 25, 2018

Dear Value Guest ,

Warmest greetings from Swiss-Inn, Batam!

We do thank you for your recent stay with us and also for sharing your views with other travelers.
We are very glad to read your comment related our location.

Sushi Tei only 150 meters from our location some of our guests give comments that they have a good Salmon.

For next visits if you need any assistant to cross the main road please just let our reception or our security guard. We will assist you immediately.

Related to the tea spoon will provide it immediately.

Any way to make easy and simple you may book through our Simple Package
Package 1 = IDR 900.000,- or SGD 90,-
Superior Room + 2 ways ferry + 2 ways land transfer for single occupancy (one person in one room).
Package 2 = IDR 1.200.000,- SGD 120
Superior Room + 2 ways ferry + 2 ways land transfer for double occupancy (2 person in one room).
- We used Horizon ferry at any time available.
- Payment at Hotel upon checking in and no additional payment or hidden cost.
- Reservation just send email to fomsib@swiss-belhotel.com or hmsib@swiss-belhotel.com and you could WhatsApp through +6281364581058.

Sincerely yours,


Karbel Panondang Sagala
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 26, 2017 via mobile

On 23rd to 25th December we checked in to room 707 thru our booking with Hotel.com, This was 1st time for us to book this hotel stay for our Christmas Holiday with another friend that her room was 708. Thru out this 3 days 2 Nights stay at this 3 Stars Hotel. As i noticed a Sign Board was station next to Lift Landing. It's read that "Hotel Rooms Are Newly Renovated" But for my views of staying experience in Room 707 was not what it says. Cos i Discovered 2 tiny Cockroaches was hiding near the pipes area when i checking on 1st day. The Water for Bathing was such Such Low Volume and it's not functioning well. As the water was Splashing Out in Different Directions. Water Was Not Hot enough. Some TV Channel was not in Clear views. There's a Cafe Selling Many Types of Pizzas in very Cheap Price & Is Dam Good. Cos i did ordered for Special requests in Calzone Seafood. Just cost at Idr 38k. The room service menu list was very well listed from Appretizer to Main Course & other Sides Dishes. All Levels of Staffs very Well Approached in A kind of Friendly Welcoming Attitudes. The In room Aircondition was perfect. Wifi speed was Fast & Perfect. I never try the Breakfast cos is never comes along my booking package. But i was offered to have it if i wish to pay idr 100k. But after i goes round the buffets set up next day morning. It really not attract my feels at all. So i prefer my personal Indonesian driver drive us go out to explore other Food in Batam. Lastly i would not wish to check in this Hotel again coz as my price paying of Singapore Currency $66 per night is not worth it. Due to at this Price Range. There's other choices of Hotels in Batam & Nagoya areas. Also few of it have the Amenities of Swimming pool.

Date of stay: December 2017
Trip type: Traveled with family
Thank kio d
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
fomsib, Manager at Swiss-Belinn Baloi Batam, responded to this reviewResponded January 13, 2018

Dear Mr. Dauglas,

Warmest greetings from Swiss-Inn, Batam!
We do thank you for your recent stay with us and also for sharing your views with other travelers.
We are so sorry related to cockroaches. Now our pest control focus on it. Regarding water pressure it adjustable and hot water will improve soon we already order water heater.

We do thank for your good comment for our pizza, staff attitude, WiFi and good air condition.

Actually our price is not expensive, it is around SGD 40-48. It is because of peaks period due to long weekend and this moment not always happen.

Any way for next visit and to make easy you may book through Simple Package
Package 1 = IDR 900.000,- or SGD 90,-
Superior Room + 2 ways ferry + 2 ways land transfer for single occupancy (one person in one room).

Package 2 = IDR 1.200.000,- SGD 120
Superior Room + 2 ways ferry + 2 ways land transfer for double occupancy (2 person in one room).
- We used Horizon ferry at any time available.
- Payment at Hotel upon checking in and no additional payment or hidden cost.
- Reservation just send email to fomsib@swiss-belhotel.com or hmsib@swiss-belhotel.com and you could WhatsApp through +6281364581058.

Sincerely yours,


Karbel Panondang Sagala
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 19, 2017 via mobile

Swiss inn has always been the top choice to stay in for me and my family. Never disappointed with our choice.

Close to BCS mall and a2 eatery, this hotel is in a prime location. Though, be careful because top 100 has been knocked down to be replaced by something else.

Rooms are cosy, bed though a little small (twin beds) are really comfortable! But the shower area is a little small.

Tried the room service on this trip and I must that I am impressed with the service and the quality of the food. Though not as much options, but good enough.

Staff, as usual, are friendly and very accommodating to our needs.

Thank you swiss inn, will be back.

Date of stay: December 2017
Trip type: Traveled with friends
Thank 612daphnes
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
fomsib, Manager at Swiss-Belinn Baloi Batam, responded to this reviewResponded January 13, 2018

Dear Ms. Daphine ,

Warmest greetings from Swiss-Inn, Batam!
We do thank you for your recent stay with us and also for sharing your views with other travelers.
We do thank you for being remind us related to properties development in Batam.
We are very glad to read your comment related to our bed and yes is true our bed all is new.

Any way to make easy and simple you may book through Simple Package
Package 1 = IDR 900.000,- or SGD 90,-
Superior Room + 2 ways ferry + 2 ways land transfer for single occupancy (one person in one room).
Package 2 = IDR 1.200.000,- SGD 120
Superior Room + 2 ways ferry + 2 ways land transfer for double occupancy (2 person in one room).
- We used Horizon ferry at any time available.
- Payment at Hotel upon checking in and no additional payment or hidden cost.
- Reservation just send email to fomsib@swiss-belhotel.com or hmsib@swiss-belhotel.com and you could WhatsApp through +6281364581058.

Sincerely yours,


Karbel Panondang Sagala
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 13, 2017

Stayed here for 2 nights as part of a packaged tour arranged by my tour agent. Superior room was given and it was comfortable for a couple plus 6 year old child sharing the bed. Though the toilet was little bit on the smaller side, it was sparklingly clean. The room facing the road in 4th floor was given and we never had a problem with noise. Wifi is super speed and we couldn't enjoy the breakfast much as we were vegetarians. The negative point is the veg spread was very less and the refilling was never happening for some items or very much delayed on some items. Only 1 person in the restaurant can speak English and we didn't find an oppurtunity to ask her for refill as she was busy serving other guests. On the positive side, when i asked for fresh juice, they made one in front of me in a manual juicer and gave it to me.

Date of stay: September 2017
  • Trip type: Traveled with family
    • Rooms
    • Cleanliness
    • Service
Thank dudefromhyd
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
fomsib, Manager at Swiss-Belinn Baloi Batam, responded to this reviewResponded October 18, 2017

Dear Value Guest,

Warmest greetings from Swiss-Inn, Batam!
We do thank you for your recent stay with us and also for sharing your views with other travelers.

We are so sorry related to refill of breakfast, we will improve it.

For your information, especially for vegetarian we tolerate guest to ask vege food as long as we could provide it. For better preparation please acknowledge us by informing reception when checking in.

We do hope that you will stay again and you may book through our Simple Package
Package 1 = IDR 900.000,- or SGD 90,-
Superior Room + 2 ways ferry + 2 ways land transfer for single occupancy (one person in one room).

Package 2 = IDR 1.200.000,- SGD 120
Superior Room + 2 ways ferry + 2 ways land transfer for double occupancy (2 person in one room).
- We used Horizon ferry at any time available.
- Payment at Hotel upon checking in and no additional payment or hidden cost.
- Reservation just send email to fomsib@swiss-belhotel.com or hmsib@swiss-belhotel.com and you could WhatsApp through +6281364581058.


Sincerely yours,


Karbel Panondang Sagala
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 12, 2017

The hotel is located across to main roads which is quite dangerous to cross. Room are clean and neat but the bed sheets are quite dirty with stains. The bath towel have a bad smell like it is unwashed. One of the bath towel even has a hole in it. Toilet is small and cramped. Staff are helpful and friendly which is a saving grace. The breakfast are reasonable with quite a spread.The egg counter was not ready until and we even have to wait for the water to boil to get hard boiled eggs. The linen and towels have to improve or else it will really spoil your day. Due to the location next to the main road, it is very noisy throughout the night. Especially noise from the motor bikes are noisy and loud. Did not sleep well. I will not consider coming to this hotel again.

Date of stay: October 2017
  • Trip type: Traveled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank David Y
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
fomsib, Manager at Swiss-Belinn Baloi Batam, responded to this reviewResponded October 18, 2017

Dear Mr. David,

Warmest greetings from Swiss-Inn, Batam!
We do thank you for your recent stay with us and also for sharing your views with other travelers.

We do sorry for your experiences during staying with us.
Now we have new linen and old bed sheet already change with the new one.

We acknowledge that some room facing the main road it is not free from noisy voice of racing motorcycle. We are trying to make the room soundproof.

Half of hotel rooms are not facing the highway, but with Singapore view and is free from noisy.

We do hope that Mr. David will stay again and you may book through our Simple Package
Package 1 = IDR 900.000,- or SGD 90,-
Superior Room + 2 ways ferry + 2 ways land transfer for single occupancy (one person in one room).

Package 2 = IDR 1.200.000,- SGD 120
Superior Room + 2 ways ferry + 2 ways land transfer for double occupancy (2 person in one room).
- We used Horizon ferry at any time available.
- Payment at Hotel upon checking in and no additional payment or hidden cost.
- Reservation just send email to fomsib@swiss-belhotel.com or hmsib@swiss-belhotel.com and you could WhatsApp through +6281364581058.

Sincerely yours,


Karbel Panondang Sagala
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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