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Reviewed 19 October 2017

One of the best hotels I have ever stayed. Room was huge, nice and clean. Though it was far away from the mall, the hotel provides free bus rides to 2 big malls. I was there for business from Friday till Monday but didn't check-in till Saturday late night due to an overnight PABX installation. I felt very good to check-into this hotel and I had a well deserved rest. I highly recommend this hotel to all and will definitely book this hotel when I bring my family to Batam for a short vacation next time.

Room tip: All rooms should be good.
Date of stay: October 2017
  • Trip type: Traveled on business
    • Value
    • Rooms
    • Service
Thank teckboonl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rdm912, General Manager at Best Western Premier Panbil, responded to this reviewResponded 20 October 2017

Dear Our Valued Guest Mr. Teckboonl,

On behalf of Management and staff of Best Western Premier Panbil, we would like to thank you for trusting your stay and for sharing your experiences with us. We are really glad to know you had an enjoyable stay and to know our facilities are guest-satisfying.

Delivering services and products which meet guest-expectation is our objective. We believe all of the little things we do will help us to let your experience is an exceptional one and it is a pleasure to know that you are satisfied with our service.

We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your feedback and we are looking forward to welcoming you and your family back in the near future.

Warmest regards,
Toto Murtiono
General Manager
Best Western Premier Panbil

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 16 October 2017 via mobile

Got a room on the 8th floor. The room was superb. Its so much bigger than the normal
Hotels that i used to patron. Pillows were super comfy and the bed was huge!! Not to mention, the lights and aircon are centrally controlled by the bed-side which was makes switching the lights on and off a breeze.

They have a jacuzzi(though they call it a whirlpool) on the 2nd floor which is next to the infinity pool. Though theres not much of a view. But it sure does make for a nice instagram or facebook pic.

Now, the best part, its the breakfast! Buffet style and their spread is out of this world!! You have so many varieties that you wont know what to choose. From local cuisine to western cuisine and even japanese cuisine. Highly recommended!! If this rating is solely Basedon the breakfast alone, i’ll rate it 5 stars.

Only downside is that its far away from everything. Nagoya hill is about a 15 mins taxi ride away and it’ll set you back 100,000IDR(booked by hotel) though the journey back will set you back only 85,000IDR(taxi counter at nagoya). They do have shuttle buses but the trips really depend on demand. No demand, no trips. Meaning if you’re the only one requesting that time, they’ll most likely ask you to take a shuttle at a later time or go by the hotel taxi

Date of stay: October 2017
Trip type: Traveled with friends
Thank Muhammad A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rdm912, General Manager at Best Western Premier Panbil, responded to this reviewResponded 17 October 2017

Dear Our Valued Guest Mr. Muhammad A,

On behalf of Management and staff of Best Western Premier Panbil, we would like to thank you for trusting your stay and for sharing your experiences with us. We are really glad to know you had an enjoyable stay and to know our facilities are guest-satisfying.

Delivering services and products which meet guest-expectation is our objective. We believe all of the little things we do will help us to let your experience is an exceptional one and it is a pleasure to know that you are satisfied with our service.

We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your feedback and we are looking forward to welcoming you and your family back in the near future.

Warmest regards,
Toto Murtiono
General Manager
Best Western Premier Panbil

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 14 October 2017

Stay for 2 nights. Staff providing the best attitude of service. Very helpful. The Manager saying hello to his guest during breakfast and welcome for any feedback from guest for better or worst. For sure will coming back when visiting Batam.

Date of stay: October 2017
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank 89budih
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rdm912, General Manager at Best Western Premier Panbil, responded to this reviewResponded 16 October 2017

Dear Our Valued Guest Mr. 89budih,

On behalf of Management and staff of Best Western Premier Panbil, we would like to thank you for trusting your stay and for sharing your experiences with us. We are really glad to know you had an enjoyable stay and to know our facilities are guest-satisfying.

Delivering services and products which meet guest-expectation is our objective. We believe all of the little things we do will help us to let your experience is an exceptional one and it is a pleasure to know that you are satisfied with our service.

We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your feedback and we are looking forward to welcoming you and your family back in the near future.

Warmest regards,
Toto Murtiono
General Manager
Best Western Premier Panbil

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 14 October 2017 via mobile

This will be our second visit at this Hotel and we are still impressed with the hospitality and the services. Brand New hotel facilities with great views.

Wide varieties of Breakfast Buffet spread with various food station to choose from.
Recommended family with young children.

Hotel offers frequent shuttle service to Mega Mall and Nagoya Hill Mall.

The Room are spacious and with comfortable bed.

Date of stay: October 2017
Trip type: Traveled with family
Thank KamarudinO7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rdm912, General Manager at Best Western Premier Panbil, responded to this reviewResponded 16 October 2017

Dear Our Valued Guest Mr. Kamarudin O,

On behalf of Management and staff of Best Western Premier Panbil, we would like to thank you for trusting your stay and for sharing your experiences with us. We are really glad to know you had an enjoyable stay and to know our facilities are guest-satisfying.

Delivering services and products which meet guest-expectation is our objective. We believe all of the little things we do will help us to let your experience is an exceptional one and it is a pleasure to know that you are satisfied with our service.

We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your feedback and we are looking forward to welcoming you and your family back in the near future.

Warmest regards,
Toto Murtiono
General Manager
Best Western Premier Panbil

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 12 October 2017 via mobile

This hotel is world class! All the facilities are relatively new and high tech! Staffs are polite and welcoming! Swimming pool has a great view! And don't forget to try out the massage place! All at a very affordable price! Stayed at the junior suite and was really amazing! Super comfy and spacious :) would definitely come again with family and Friends!

Date of stay: October 2017
Trip type: Traveled with friends
Thank LimJ718
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rdm912, General Manager at Best Western Premier Panbil, responded to this reviewResponded 13 October 2017

Dear Our Valued Guest Mr, Lim J

On behalf of Management and staff of Best Western Premier Panbil, we would like to thank you for trusting your stay and for sharing your experiences with us. We are really glad to know you had an enjoyable stay and to know our facilities are guest-satisfying.

Delivering services and products which meet guest-expectation is our objective. We believe all of the little things we do will help us to let your experience is an exceptional one and it is a pleasure to know that you are satisfied with our service.

We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your feedback and we are looking forward to welcoming you and your family back in the near future.

Warmest regards,
Toto Murtiono
General Manager
Best Western Premier Panbil

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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