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“Probably the best hotel in Batam!”

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Best Western Premier Panbil
Ranked #3 of 101 Hotels in Batam
Reviewed 4 weeks ago via mobile

Took the cheapest room yet it felt so luxurious! The breakfast spread is to die for! There are multiple live stations - sushi, omelette, waffles. There’s even infused water and yoghurt drink.

The only downside is the location. The nearest mall is Kepri Mall, 2.5km away. A cab ride would cost 60k rupiah. They have shuttle service to Nagoya and Mega Mall too, but prior reservation has to be made. If you miss the shuttle, the taxi would cost 100k to Nagoya. Quite expensive in my opinion.

However, I would be back because the hotel facilities is just that good!

Stayed: October 2017
Thank assyoueffwhy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rdm912, General Manager at Best Western Premier Panbil, responded to this reviewResponded 4 weeks ago

Dear Our Valued Guest Mr/Ms Assyoueffwhy,

On behalf of Management and staff of Best Western Premier Panbil, we would like to thank you for trusting your stay and for sharing your experiences with us. We are really glad to know you had an enjoyable stay and to know our facilities are guest-satisfying.

Delivering services and products which meet guest-expectation is our objective. We believe all of the little things we do will help us to let your experience is an exceptional one and it is a pleasure to know that you are satisfied with our service.

We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your feedback and we are looking forward to welcoming you and your family back in the near future.

Warmest regards,
Toto Murtiono
General Manager
Best Western Premier Panbil

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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6 - 10 of 206 reviews

Reviewed 4 weeks ago

One of the best hotels I have ever stayed. Room was huge, nice and clean. Though it was far away from the mall, the hotel provides free bus rides to 2 big malls. I was there for business from Friday till Monday but didn't check-in till Saturday late night due to an overnight PABX installation. I felt very good to check-into this hotel and I had a well deserved rest. I highly recommend this hotel to all and will definitely book this hotel when I bring my family to Batam for a short vacation next time.

Room Tip: All rooms should be good.
See more room tips
  • Stayed: October 2017, traveled on business
    • Value
    • Rooms
    • Service
Thank teckboonl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rdm912, General Manager at Best Western Premier Panbil, responded to this reviewResponded 4 weeks ago

Dear Our Valued Guest Mr. Teckboonl,

On behalf of Management and staff of Best Western Premier Panbil, we would like to thank you for trusting your stay and for sharing your experiences with us. We are really glad to know you had an enjoyable stay and to know our facilities are guest-satisfying.

Delivering services and products which meet guest-expectation is our objective. We believe all of the little things we do will help us to let your experience is an exceptional one and it is a pleasure to know that you are satisfied with our service.

We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your feedback and we are looking forward to welcoming you and your family back in the near future.

Warmest regards,
Toto Murtiono
General Manager
Best Western Premier Panbil

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 16, 2017 via mobile

Got a room on the 8th floor. The room was superb. Its so much bigger than the normal
Hotels that i used to patron. Pillows were super comfy and the bed was huge!! Not to mention, the lights and aircon are centrally controlled by the bed-side which was makes switching the lights on and off a breeze.

They have a jacuzzi(though they call it a whirlpool) on the 2nd floor which is next to the infinity pool. Though theres not much of a view. But it sure does make for a nice instagram or facebook pic.

Now, the best part, its the breakfast! Buffet style and their spread is out of this world!! You have so many varieties that you wont know what to choose. From local cuisine to western cuisine and even japanese cuisine. Highly recommended!! If this rating is solely Basedon the breakfast alone, i’ll rate it 5 stars.

Only downside is that its far away from everything. Nagoya hill is about a 15 mins taxi ride away and it’ll set you back 100,000IDR(booked by hotel) though the journey back will set you back only 85,000IDR(taxi counter at nagoya). They do have shuttle buses but the trips really depend on demand. No demand, no trips. Meaning if you’re the only one requesting that time, they’ll most likely ask you to take a shuttle at a later time or go by the hotel taxi

Stayed: October 2017, traveled with friends
Thank Muhammad A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rdm912, General Manager at Best Western Premier Panbil, responded to this reviewResponded 5 weeks ago

Dear Our Valued Guest Mr. Muhammad A,

On behalf of Management and staff of Best Western Premier Panbil, we would like to thank you for trusting your stay and for sharing your experiences with us. We are really glad to know you had an enjoyable stay and to know our facilities are guest-satisfying.

Delivering services and products which meet guest-expectation is our objective. We believe all of the little things we do will help us to let your experience is an exceptional one and it is a pleasure to know that you are satisfied with our service.

We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your feedback and we are looking forward to welcoming you and your family back in the near future.

Warmest regards,
Toto Murtiono
General Manager
Best Western Premier Panbil

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 14, 2017

Stay for 2 nights. Staff providing the best attitude of service. Very helpful. The Manager saying hello to his guest during breakfast and welcome for any feedback from guest for better or worst. For sure will coming back when visiting Batam.

  • Stayed: October 2017, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank 89budih
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rdm912, General Manager at Best Western Premier Panbil, responded to this reviewResponded October 16, 2017

Dear Our Valued Guest Mr. 89budih,

On behalf of Management and staff of Best Western Premier Panbil, we would like to thank you for trusting your stay and for sharing your experiences with us. We are really glad to know you had an enjoyable stay and to know our facilities are guest-satisfying.

Delivering services and products which meet guest-expectation is our objective. We believe all of the little things we do will help us to let your experience is an exceptional one and it is a pleasure to know that you are satisfied with our service.

We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your feedback and we are looking forward to welcoming you and your family back in the near future.

Warmest regards,
Toto Murtiono
General Manager
Best Western Premier Panbil

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 14, 2017 via mobile

This will be our second visit at this Hotel and we are still impressed with the hospitality and the services. Brand New hotel facilities with great views.

Wide varieties of Breakfast Buffet spread with various food station to choose from.
Recommended family with young children.

Hotel offers frequent shuttle service to Mega Mall and Nagoya Hill Mall.

The Room are spacious and with comfortable bed.

Stayed: October 2017, traveled with family
Thank Kamarudin O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rdm912, General Manager at Best Western Premier Panbil, responded to this reviewResponded October 16, 2017

Dear Our Valued Guest Mr. Kamarudin O,

On behalf of Management and staff of Best Western Premier Panbil, we would like to thank you for trusting your stay and for sharing your experiences with us. We are really glad to know you had an enjoyable stay and to know our facilities are guest-satisfying.

Delivering services and products which meet guest-expectation is our objective. We believe all of the little things we do will help us to let your experience is an exceptional one and it is a pleasure to know that you are satisfied with our service.

We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your feedback and we are looking forward to welcoming you and your family back in the near future.

Warmest regards,
Toto Murtiono
General Manager
Best Western Premier Panbil

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Premier Panbil

Address: Jl. Ahmad Yani | Sungai Beduk, Muka Kuning, Riau Islands Province 29433, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 101 Hotels in Batam
Price Range: ₱2,292 - ₱4,789 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Premier Panbil 4*
Number of rooms: 232
Official Description (provided by the hotel):
Batam is an island located at north west of Indonesia and it is the largest city in the Riau Islands Province. Only access the strait from Singapore. It has become an industrial boom town with arising transport hub. it is an answer for travellers from surrounding countries and all around Indonesia for pleasurable getaways. Best Western Premier Panbil is strategically located in the prestigious residential area of Panbil's Industrial estate. The hotel is right in front of Duriangkang lake and it is enclosed by serene and beautiful green woods. Even though the hotel is in a quieter corner, it is also walking distance to Panbil Mall and Panbil commercial center, 15 minutes car ride to Batam Center Ferry Terminal, 20 minutes to Hang Nadim International Airport and 10 minutes to Mega Mall. Our Sisoding Ballroom can cater up to 1,300 people. Located on the 1st floor with direct access to parking lot it is perfect for wedding and MICE events. ... more   less 
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