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Hotel Santika Bogor
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Reviews (394)
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Reviewed 21 February 2018

This hotel is in a shopping center and very close to the Jagorawi motorway. Its service has not improved significantly since last stayed at this hotel about 3 years ago. For a 3 star hotel, the hotel is very comfortable with complete room amenities for overnight stay, and the varied breakfast menu is like staying in a 4 star hotel. However, for the taste of its cuisine it needs to be improved again. Unfortunately, the parking lot for this hotel feels less comfortable, having to walk out the hotel far enough to the parking area near the mall. And parking is under large trees and tall and old enough, this is the risk of broken branches will fall on parked cars when heavy rains are quite often down in this Bogor city.

Room Tip: The higher the floor of the room the quieter
  • Stayed: February 2018, traveled on business
    • Value
    • Rooms
Thank Indra p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H0tel_Santika_Bogor, General Manager at Hotel Santika Bogor, responded to this reviewResponded 9 April 2018

Dear Bapak Indra P,

We very much appreciate your comments regarding your stay at the Hotel Santika Bogor. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Maryunus Harefa
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 14 February 2018

Last time I stayed at this hotel was more than two years ago and I have to say they haven't made any visible attempts to improve in that time. Rooms are still clean, but remain basic. No mini fridge in the room. Staff knocked on my door, waking me up, even though I had the "Do not disturb" sign on the door. Breakfast and lunch is just so-so; nothing special. One day, the restaurant was so packed for lunch (meeting participants) that we had to wait 15 minutes to get in to eat, even though we had lunch vouchers. By the time we got in, several of the food selections were depleted.

  • Stayed: February 2018, traveled on business
    • Value
    • Sleep Quality
    • Service
Thank Raintree_Thailand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H0tel_Santika_Bogor, General Manager at Hotel Santika Bogor, responded to this reviewResponded 19 February 2018

Dear Bapak Raintree_Thailand,

We very much appreciate your comments regarding your stay at the Hotel Santika Bogor. It is always a pleasure to receive feedback. We are also sorry for your inconvenience during your stay. We will share to our team and do some improvement in our service and Hotel quality. We also glad to inform you that we are still in progress to completing mini fridge in superior room. Thank you again for sharing your experience and for your constructive review and it will be nice to welcoming you again in the near future.

Best Regards,

Janto Prawira
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 February 2018 via mobile

+I can reach it by bus from near my house directly
+room is decent
+food variety improved
+doesn't need to pay deposit for extra door key as in Santika Premiere Bintaro
-some days, food was too salty
-I had a meeting for 3 and a half days. Once the water and candies were not refilled (the other times it was refilled)
-I need to keep entering login credentials for wifi which is a bit annoying

Stayed: February 2018, traveled on business
Thank kingtacchan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H0tel_Santika_Bogor, General Manager at Hotel Santika Bogor, responded to this reviewResponded 19 February 2018

Dear Bapak kingtacchan

Thank you for choosing Hotel Santika Bogor and for posting your review on TripAdvisor. Your comment will be our impovement in our services. Please do not hesitate to contact us for further reservation. We hope we can give you our best service in the near future. Thank you for giving a tips to our future traveler and i really hope to see you again soon.

Best regards,

Janto Prawira
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 14 January 2018 via mobile

Has stayed in Santika hotel 3 times now. Room not live up to my expectation (asked for mountain view) ended up room on lower floor. What I could see is IPB rooftop. Have asked a waitress for coffee service be sended to our table during b/fast but never came. my wife called h/keeping for an extra towel for my daughter. Been told with a lady on the phone we can’t have one. Oh, thanks for fruit compliments but a peer has rotten. Few services staff at reception are excellent. Not sure if coming back to this hotel. Unless....

Stayed: January 2018, traveled with family
Thank Sulistyawati S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H0tel_Santika_Bogor, General Manager at Hotel Santika Bogor, responded to this reviewResponded 5 March 2018

DearIbu Sulistyawati

We very much appreciate your comments regarding your stay at the Hotel Santika Bogor. It is always a pleasure to receive your constructive feedback. We are also sorry for your inconvenience during your stay with us. We will share to our team and do some improvement in our service and Hotel quality and ensure that your experiences will not happen again in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant than the previous one.

Best Regards,

Janto Prawira
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 December 2017 via mobile

DON'T WASTE YOUR HOLIDAY IN THIS HOTEL.

Family and I, booked 5 rooms to attend wedding ceremony in Bogor.
We late checked in (30 Nov. 2017 at 23.00) due to traffic in Jakarta.
The first time we arrived, the lobby was empty and nobody there, the only person was security and I asked his help to mobilize the lugagges.

The room is just standard and the refrig is bared open in the room (Photo 1).
I asked for the extra towel for my 5 years old son and the room service said "we cannot give the additional, the only option is to replace your towels".

The bathroom is dirty with so many germs/moldy between the wall and floor (Photo 2). The exhaust was not working so the smell is staying at the bathroom.

Breaksfat in the 1st day was just OK, but getting worse at lunch. The room is hot due to broken AC and the service was so late, we waited for almost one hour to get our orders.

Breakfast in the 2nd day was very disappointing, so many people in the room with less steward/stewardess and minimum food & drink. The breakfast is open from 06.00 to 10.00, but run out of food and drink at 09.15.

The access from Botani Square to the Santika Hotel is closed at 22.00. So when you park your car in the basement, you have to walk on the car road to the lobby and passing the smelly trash bin and diesel generator exhaust.

Don't ask for late check out because the will not give you relax time.

And don't forget the stamp your parking ticket every time you arrive at the hotel, otherwise you will be charged or have to debate with the parking attendance.

Stayed: December 2017, traveled with family
Thank ArunoAndi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H0tel_Santika_Bogor, General Manager at Hotel Santika Bogor, responded to this reviewResponded 4 December 2017

Dear Bapak ArunoAndi,

Thank you for sharing your experience during stay at Hotel Santika Bogor in TripAdvisor.

We do apologize for the bathroom cleanless that make you feel inconvenience and for your unpleasant moment during your arrival. On the other hand, our Front Office team have a direct action to make sure that you will accept our best service and facilities during your stay and Also we have conduct throughly investigation and take some direct action base on your attached comment to assure that other reservation will not have this misfortune again.

We do hope that we have opportunity to gain your trust to serve you in the near future with our best improvement in service.

Best regards,

Janto Prawira
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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