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Reviews (1,029)
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Reviewed 4 April 2018

The only place to live in Ubud. Top notch service by the staff supported by the General Manager Anne. Stayed at the Mandapa suite which was very spacious and luxurious. Dined at the Kubu restaurant and the degustation was to die for.

Definitely recommend Ritz Carlton Mandapa as the top place in Ubud to stay

Room Tip: Mandapa Suite
  • Stayed: March 2018, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank sebide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aghpt, General Manager at Mandapa, A Ritz-Carlton Reserve, responded to this reviewResponded 6 April 2018

Dear sebide,
It was an absolute pleasure to have you staying at Mandapa, a Ritz-Carlton Reserve, in Ubud for your holiday!
We are very appreciative for all your lovely comments about our facilities as well as the service offered by our Ladies and Gentlemen.
Thank you also for your highlight about Kubu - our signature restaurant by the Ayung River
We look forward to welcome you back to our village in the very near future.
Warm regards,
Ana

Ana Gorjão Henriques
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 April 2018 via mobile

Just spend 3 days in this beautifull resort, and I simply must admit that those were most likely one of the best days in my entire life!!!
Thank You to Reka, Ana and Riadi for making this possible

Best Regards

Michael Wirzberger

Stayed: April 2018, traveled with family
1  Thank Wirzberger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aghpt, General Manager at Mandapa, A Ritz-Carlton Reserve, responded to this reviewResponded 6 April 2018

Dear Wirzberger,
On behalf of Mandapa, a Ritz-Carlton Reserve team, I would like to thank you for staying with us for your holiday in Bali!
We were delighted to know how much you enjoyed your stay with us and considered the experience as “one of the best days in your entire life!!!”.
Thank you very much your reference to Riadi - your Patih (Butler) - and Reka who are very thankful and proud to be recognized for their service and dedication.
We look forward to welcome you back to Mandapa, a Ritz-Carlton Reserve in the very near future!
Best regards,
Ana

Ana Gorjão Henriques
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 1 April 2018

Came with boyfriend during my birthday vacation. We actually booked 3 different hotels in Bali for this 8 days vacation, but felt so lucky that we chose this hotel as the begining of our trip as well as the venue for my birthday celebration. Dinner on the rice field can't be more romantic!

One thing really caught our eyes are that every employee seems to be very happy working here. Everyone is professional, caring and try their best to anticipate our needs. We love our butler Selly!!! She has the brightest smile ever and she is very helpful & thoughtful. We enjoyed every conversation with her because of her sense of humor. She is the person to make us feel at home. On my birthday, she also surprised me with the flower decoration in our room after we returned from our dinner!!

There were also cool towels and water prepared in the room after we returned from VW trip. We felt we were well taken care of by the whole reserve. Thank you again for the experience and look forward to seeing you next time!!

Room Tip: 1 bedroom swimming pool villa is awesome!!
  • Stayed: March 2018, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Marine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aghpt, General Manager at Mandapa, A Ritz-Carlton Reserve, responded to this reviewResponded 6 April 2018

Dear Marine M,
It was a pleasure to have you staying at Mandapa, a Ritz-Carlton Reserve, in Ubud for your birthday celebration!
We appreciate all your amazing comments about our facilities and the service offered by our Ladies and Gentlemen. Most importantly your reference to Selly - your Patih (Butler) - who is very thankful and proud to be recognized for her service and dedication.
We were delighted to know how much you enjoyed your stay with us and “felt at home”.
We look forward to welcome you back to our village in the very near future.
Warm regards,
Ana

Ana Gorjão Henriques
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 1 April 2018

For me this is the best choice when we are talking about hotel in Ubud area - the villa is perfect! The pool, the garden, the outdoor shower, the bed, the bathroom, the rice terrace in front of you - it's juts like a dream combined with estate of art technology
My fave, for sure!

  • Stayed: May 2017, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Juliana G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aghpt, General Manager at Mandapa, A Ritz-Carlton Reserve, responded to this reviewResponded 6 April 2018

Dear Juliana G,
On behalf of all Mandapa, a Ritz-Carlton Reserve team, I would like to thank you for staying with us for your holiday in Bali!
Thank you very much for your lovely comments about our facilities and the service offered by our Ladies and Gentlemen.
We look forward to welcome you back to Mandapa, a Ritz-Carlton Reserve in the very near future!
Best regards,
Ana

Ana Gorjão Henriques
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 31 March 2018

We stayed in a one bedroom pool villa for 4 nights and found the resort to be living up to its billing. We checked in late in the night and were made welcome and were swiftly checked in by the night butler. We had a very attentive and helpful butler in Niti, who had a few celebrity guests in the past and she was always there when we needed her be it on whatsapp or through the phone.
The hospitality was top notch and the food at the sawah terrace was lovely.
We had an indulging stay and the Spa within the resort is really good.

Room Tip: The river facing pool villas are the best, they can accomdate a family of 3/4 depending on the age of your kids
  • Stayed: March 2018, traveled with family
    • Value
    • Cleanliness
    • Service
Thank Stvitus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aghpt, General Manager at Mandapa, A Ritz-Carlton Reserve, responded to this reviewResponded 6 April 2018

Dear Stvitus,
It was a great pleasure to have you staying at Mandapa, a Ritz Carlton Reserve for your holiday in Bali!
We were very appreciative for your wonderful comment about our facilities, the food and the service provided by our Ladies and Gentlemen.
Thank you also for your highlight about the Spa and for mentioning Niti, your Patih (Butler), who is thrilled to be recognized for her service and dedication.
We look forward to welcome you back to Mandapa, a Ritz Carlton Reserve in the near future.
Best regards,
Ana

Ana Gorjão Henriques
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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