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Prime Plaza Suites
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Reviews (1,361)
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All reviewscamp splashkids clubwater slidesbedroom suitekids poolparadise suitesshuttle busgreat family resortkids activitiesfamily holidaytable tennisduring happy hourmain poolbypass roadfull kitchenrooms are hugesister hotel
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14 - 19 of 1,361 reviews
Reviewed 4 weeks ago

Not a 5 star hotel but everything you need.We stayed in a 2 bedroom balcony suite which was clean and modern.Room was serviced every day and cleaning staff do an excellent job.The kids club was a bit dated but the pool and kids slide are brilliant.Lunch specials are reasonable as is dinner.Happy hour at the bar ( 4 til 7 ) is very welcome.The breakfast buffet is great value and the staff do their best to help at all times.The only complaint would be the location,just a little bit isolated from the main Sanur strip,having said that,not that much down there anyway.

  • Stayed: April 2018, traveled with family
    • Value
    • Location
    • Service
1  Thank jim k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stuart B, General Manager at Prime Plaza Suites, responded to this reviewResponded 4 weeks ago

Thank you for your positive 4/5 review on the TripAdvisor website, we are thrilled that you had a wonderful time while staying with us. Thank you also for your kind words with regards to the pool and the kids slide were brilliant and the breakfast buffet being great value. We look forward to welcome you and your family back again on your next holiday to Bali.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

The rooms are nice, the staff is friendly and the waterslide keeps the kids busy and happy all day long if wanted. Sanur is only a short drive away and the shuttle bus gets you into town for free. We bought a couple of blow up rings to go down the slide with and the kids (as well as the adults) never got bored of it. This was our second time here and it is very possible that we will be back again.

Stayed: April 2018, traveled with family
1  Thank Ryke95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stuart B, General Manager at Prime Plaza Suites, responded to this reviewResponded 4 weeks ago

Thank you for your positive 5/5 review for the Prime Plaza Suites Sanur Bali, we are very happy that your felt our property to be prefect for the kids, the staff are friendly and thank you for your kind words with regards to the rooms being nice. We look forward to welcome you and your family back again for the 3rd time real soon,

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Reviewed 16 April 2018

Recently visited plaza suites Sanur and had a great family stay. Enjoyed the back exit into local Sanur laneways and casually strolling a few minutes to the “Warung Strip”. Kids loved the water slide and the other pools too!!

Room Tip: Electric fans above beds
Stayed: April 2018, traveled with family
Review collected in partnership with this hotel
Thank 770jennifer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stuart B, General Manager at Prime Plaza Suites, responded to this reviewResponded 5 weeks ago

Thank you for your positive 5/5 review on the Tripadvisor website, we are very happy that you had a relaxing family holiday with us. Thank you also for your kind comments with regards to the waterslide and we look forward to welcome you back on your next holiday to Bali.

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Reviewed 11 April 2018

We could not fault Prime Plaza Suites. We stayed for a week and from the time of check in to the time we checked out we were looked after so well. We had a 2 bedroom apartment with balcony. Room was so spacious and clean and everything you could need with a family. 2 bathrooms, big fridge, water dispenser and large lounge area. Kids club was great for the kids with activities on the hour and they loved the water slide. Pool area was great and was an awesome atmosphere around that area when it was "happy hour" and they had a live DJ playing by the pool every 2nd night. We also enjoyed the Balinese themed dinner with show as well as the Movie under the stars dinner buffet. Buffet breakfast catered to all the family also and was enjoyed by us daily with never a shortage of food. No matter which area you were in at the hotel there was a friendly staff member there to cater to your every need. They take the time to greet every person as they walk past and bother to learn names. Our daughter ended up with an ear infection the day before we departed and reception called that afternoon to check in on her then proceeded to deliver a complimentary fruit plate to make her feel better. It was so lovely!! We would definitely come back here when we return to Bali!!

  • Stayed: April 2018, traveled with family
    • Value
    • Sleep Quality
    • Service
2  Thank Kelly-Maree H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stuart B, General Manager at Prime Plaza Suites, responded to this reviewResponded 5 weeks ago

Thank you for your positive 5/5 review for the Prime Plaza Suites - Sanur Bali, we are thrilled that you had a great family holiday while staying with us. Thank you also for your kind comments with regards to the spacious rooms and the staff, they are our biggest asset and are really genuine about customer service. We look forward to welcome you back on your next holiday to Bali.

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Reviewed 11 April 2018

I spent a lot of time looking for the perfect family accommodation in Sanur and finally settled on Prime Plaza Suites Sanur. We stayed in a 3 bedroom loft suite, although spacious it lacked natural light and windows you could see out of in two of the bedrooms and kitchen. It had a cavernous feel to the entire apartment, thankfully we had a balcony or you would feel claustrophobic. The loft at the top was hot the entire time and was impossible to cool down and use as a space. It would not be possible to use as a sitting/relaxing or sleeping area as it’s uncomfortably warm. The stair case was steep and somewhat rickety, not at all suitable for small children. The constant traffic noise could drive you crazy, you will need to block it out as it never stops. We booked through the resort directly and paid approximately $415 AUD per night including breakfast for 4 people, our stay was 7 nights. For this amount of money you could get much better elsewhere, we did not consider it good value.

They wanted 3,5000 ($350 AUD)as a holding deposit to book anything up to the room during our stay. Although expensive I was ok with this, however they would not accept a debit visa card or cash. This meant during the entire duration of our stay we had to pay for everything at the time of purchase. Hard when you feel like a drink by the pool and didn’t bring cash or card with you.

The majority of the staff were lovely and welcoming, they are an asset to the resort. We did use the babysitting service and were more than happy with the staff provided, I would recommend using their services. Some of the reception staff came across rude and indifferent and quite unhelpful.

The entire resort is old and tired, there are no luxury finishes or amenities here. The toiletries provided were very basic to say the least, make sure you bring your own or are prepared to purchase some. On a positive note you are provided with a full size fridge and large water dispenser which helps save on plastic bottles.

The pool was a disappointment, the photos make it appear bigger than it is. My biggest gripe however was the complete lack of shade around the pool. There were never any free pool chairs in the shade. Why not purchase some umbrellas? During busy times it’s hard to find a seat, and as usual towels are left on chairs for hours with no one using them. They do however have a good happy hour by the pool from 4pm-7pm drinks are half price.

Kids club, the biggest drawcard for us when booking as we travelled with a 9 & 12 year old, was unfortunately a big let down, it’s old and tired. The photos and write up make it sound amazing, hence why we booked. The advertised activities were a big disappointment. For example the Balinese dancing experience consisted of watching a movie, all by yourself, no staff involved. The staff tried hard and were kind to our children around the waterslide, unfortunately it missed the mark big time through no fault of the staff.

You are miles from everywhere once they shut that back gate at 6pm. Your only option for dinning is the hotel restaurant or catching a taxi into town and back from dinner, adding to the expense and hassle of the meal. If you like restaurants, shopping, beaches and entertainment within walking distance then please forget this place unless you are prepared to be finished and back before 6pm or use taxi’s. They do provide a shuttle bus service that runs on the hour. This bus was often full and did not fit everyone that was waiting in. The last bus provided is at 6pm same time as when the gate closes and you are captured again. The bus should run later to allow guests to go out for a meal. You can’t even get the shuttle to their sister resort for dinner until 8pm, getting late with children.


For us the entire place was a let down and we will not be back or recommend it to family and friends. While nothing really wrong with the resort it hits the mark big time for the price. It’s basic, lacks luxurious touches, the kids club was uninteresting and disappointing. It has no Bali feel, we worked this out pretty quickly after entering the unassuming lobby on our first day and the lack of Bali vibe continues around the resort.

Stayed: April 2018, traveled with family
4  Thank lovtohol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stuart B, General Manager at Prime Plaza Suites, responded to this reviewResponded 18 April 2018

Thank you for your extensive review on the TripAdvisor website, we are too disappointed that you felt our resort was let down. As you can see from fellow reviewers that we get nothing but praise with regards to the value for money, the kids club and the friendly and helpful staff. We are very centrally located, it is a 7 minute walk to the surrounding shops and restaurants, we never advertise as being a luxurious property so we are a little confused why you would even compare compare us to a luxury resort? Our resort has recently been voted 7th best hotel in Indonesia for family accommodation on the TripAdvisor website. This award is presented annually to the top 1% of hotels across selected categories. Thank you for you kind comments with regards with to our baby sitting services.

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