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Reviewed 14 March 2017

A truly amazing stay. Spoilt from start to finish. Everything from the villa, the resort, the food and the staff are fantastic. You really feel like royalty and very special when you stay here. It is so quiet and relaxing and nothing is too much trouble for the staff. It is clean and that is everywhere in this amazing resort, nothing is out of place. The bed was so comfortable and the sheets were like sleeping on velvet. The pool and outdoor area was private and spacious. Nothing was overcrowded at this resort. The butler service was excellent and they were always available with a buggy when requested. The Lounge was my favourite place to have breakfast and afternoon tea, the staff there were excellent, and the outlook was pretty good too. Thanks Mulia Villas, we had an excellent stay and can't wait to visit again.

  • Stayed: March 2017, traveled as a couple
    • Location
    • Cleanliness
    • Service
Thank Sue C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The M, Manager at Mulia Villas, responded to this reviewResponded 4 April 2017

Dear Sue C,

Thank you for your fabulous feedback. We were delighted to hear just how much you enjoyed the “villa, the resort, the food and the staff”. Indeed the Villa area is serene and relaxing allowing you to enjoy the peace and privacy and your own tropical garden and pool whilst having a personalized Butler at your service 24hours a day, whilst at the same time having access to all the many restaurants and facilities of Mulia Resort. Thank you also for commenting on our cleanliness and maintenance across the whole property which we also take very seriously. We hope to see you again very soon.

Sincerely,
Mulia Villas management ad team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 1 March 2017 via mobile

I would say the place is amazing. The villa has a lot of privacy, the bed is very comfortable. It was truly an amazing resort. They have varieties buffet , the food was great but do look out for hygiene. I got serious food poison there but they denied it was got to go with their food. I spent three nights in the villa. And I got food poison the second day evening. Hasn't gone out of their villa. Other than that everything was alright.

Stayed: April 2016, traveled with friends
6  Thank suszipang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The M, Manager at Mulia Villas, responded to this reviewResponded 25 March 2017

Dear suszipang,

Thank you for the review of your stay with us 2 years ago. I was delighted to hear how much you enjoyed our “amazing” resort. As discussed at the time, I was sad that you were unwell during your stay, however the most likely cause of this, which you neglected to mention in your review, is that you did indeed go outside the resort the night before you were ill and you dined at the local seafood café’s on the beach in Jimbaran. Our award winning restaurants here at Mulia are maintained with the highest standards of hygiene and cleanliness following all international food handling guidelines.

Thank you for your review and I do hope that we may welcome you back again in the future.

Sincerely,
Mulia Villas management and team

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Reviewed 28 January 2017

My husband and I travelled to Bali for the first time for our honeymoon - Bali was interesting but our villa truly made our stay more awesome! We were amazed how spacious it was and the level of cleanliness, amenities, and service was outstanding. Every single butler that had assisted us, used with our name, and even knew our schedule for the day! They were very prompt with our requests and definitely went above and beyond our expectations. We loved the whole experience so much that we were planning for our next visit already! Thank you to all the staff at the Mulia Villas and especially to the Korean Front Desk Manager that greeted us everyday!

  • Stayed: January 2017, traveled as a couple
    • Value
    • Rooms
    • Service
3  Thank Hana & San K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The M, Manager at Mulia Villas, responded to this reviewResponded 3 February 2017

Dear Hana and San,

Thank you for taking the time to share your recent experience at Mulia Villas. We were delighted to see just how much you enjoyed your stay with us. Thank you also for your kind comments regarding our staff and personalized service which we are passionate about. Indeed our villas are very spacious and cleanliness and maintenance is of the highest priority for us as well. Thank you once again and may we wish you a Happy Honeymoon and all the very best for your exciting future ahead together.

Sincerely,
Mulia Villas management and team

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Reviewed 22 January 2017

We stayed at the Mulia Villas for a week arriving 2nd January to celebrate a wedding anniversary and my husbands birthday. We booked a sea view villa and it was absolutely stunning - large and luxurious!

Our butlers were Hari, Ketut and Jaka and they were all really helpful in arranging dinners, buggy service and in villa services. They arranged wonderful surprises on our anniversary and my husbands birthday - with Ketut bringing cake and a team of colleagues to sing happy birthday. Such a beautiful touch.

We ate at most of the restaurants and whilst the food was excellent (especially Le Soleil) the service was very variable on all occasions which did end up slightly ruining the experience. This is definitely an area for improvement. As an example - we booked to eat at Table8 and were seated for 25 minutes with no service, it was only when we got up from the table that a staff member finally acknowledged us. The only exception is the Living Room in which the staff were exceptional - always greeting us by name and making sure we were well taken care of. The breakfast in the Living Room is simply delicious as is the Afternoon Tea.

Skybar was excellent for an evening drink and Ari(?) was amazing - always remembering us by name and remembering the drinks we would like. He bumped into us over dinner one evening in Le Soleil and even came to say hello and asked how our stay was going.

We would highly recommend the in villa bbq - such a unique experience. The food was delicious and there was so much of it!

Our biggest disappointment was the spa - we booked in for treatments but unfortunately I developed a heat rash on my legs so went to speak to the spa to try and find something suitable so that we could still attend - this meant slightly altering a package to remove the salt scrub and we asked for access to the ice room/pools instead. Unfortunately they were very inflexible and would not allow any changes so we ended up having to cancel. Also the spa does not provide access to the facilities e.g. spa pool, ice room, steam room etc with all treatments - this is only included with a select few treatments otherwise this is a significant extra cost. In most other spas the facilities are included when you are paying for high end spa treatments. We were considering the couples package which included massage, facial and scrub at a cost of circa $750 - at this sort of price it was quite disappointing to not get access to the spa facilities.

Overall the resort is immaculately maintained and is beautiful in every way. It felt very luxurious and the pools by the ocean are beautiful. We didn't hang out on the beach but it looked like you would need to be there early or seek assistance from one of the butlers to reserve a lounger during busy periods. We were staying at a peak period (>80% occupancy) and this did show with restaurants being fully booked and long waits for access to the buffets - however with a bit of planning by our butler we managed to get reservations in all the restaurants.

We really enjoyed our stay and are already planning our next trip back! Thank you Mulia Villas!

  • Stayed: January 2017, traveled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank laurahall83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The M, Manager at Mulia Villas, responded to this reviewResponded 3 February 2017

Dear laurahall83,

Thank you for choosing to stay with us to welcome in the new year and also celebrate your very special occasions. We were delighted to see just how much you enjoyed your time here as well as the personalized service that our Butler team are passionate about and thrive on…indeed we all do! As you mentioned, “stunning, large and luxurious” is a perfect way to describe our Villas with 500m2 of space with your own private pool and Tropical outdoor garden as well…the largest Villas of their kind and perfect for a private “In Villa BBQ” with Chef as you discovered.

With regard to your Spa experience please do understand that our actions were in your best interests due to potential contraindications with oils and creams for any rash. Also, for the benefit of all of our guests, we do have strict rules around use of our wellness facilities if guests happen to have a skin condition of any kind.

Thank you also for your feedback regarding your experience in Table 8 and we do sincerely regret the delay you experienced. We were thrilled to hear how much you enjoyed all your dining experiences on property otherwise however.

Once again, thank you for staying with us and also for taking the time to share your experience. We look forward to welcoming you back to Mulia Villas sometime soon.

Sincerely,
Mulia Villas management and team

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Reviewed 4 January 2017 via mobile

Can't go past staying at The Mulia Villas from the moment you arrive to the moment you leave you are treated like Royalty.

We always book a 2bdm Family Villa (❤️this place) in the Master Room a plush king size bed with high quality bedding in the 2 bedroom (seperate to main) was the perfect retreat for our 2 teenagers with a queen bed and own bathroom,toilet ect.

Our Private Pool at least 10mts long a daily visit a must.

To our exceptional Butler who we love dearly (Putra) thank you your attentiveness to our requests or needs are always meet to the highest of standards.

To Dharma ( The Lounge ) we love your friendly smile and your keenness to always deliver above and beyond.

We will return and can't wait to see these friendly faces soon.

Thank you
This is truly my Happy Place .

Stayed: January 2017, traveled with family
Thank Amanda L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The M, Manager at Mulia Villas, responded to this reviewResponded 13 January 2017

Dear Amanda L,

Thank you for a wonderful review yet again. It is always wonderful to be able to welcome you and your beautiful family back to your "happy place" at Mulia Villas. Indeed our Family Villa is ideal for families with older children with so much space in-door and out and your own private 40m2 swimming pool and tropical garden oasis. Thank you also for your kind comments about some of our many fabulous staff who love to look after you and all of our guests. We can't wait to welcome you back again soon.

Sincerely,
Mulia Villas management and team.

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