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West Marret Hotel
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Reviews (73)
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Reviewed 31 December 2017

Staff count is not sufficient to manage the hotel. Housekeeping and cleaning needs to be improved to better customer services. Location is very ideal and is walking distance to Meenakshi Amman temple.

  • Stayed: December 2017, traveled solo
    • Sleep Quality
    • Cleanliness
    • Service
Thank srinical
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PurpletreeWestMarret, General Manager at West Marret Hotel, responded to this reviewResponded 2 January 2018

Dear Sir.,

Greetings from Purpletree Place West Marret!

Thank you for sharing your feedback that has inspired us to reevaluate our services and implement remedial measures wherever necessary. We strive to transform every aspect of a guest’s stay into a revitalizing experience and regret to learn about the glitches that marred your stay. Please be assured that our flawless hospitality has earned us many laurels and we request you to treat your recent visit as an aberration rather than the norm at our hotel.

Once again, thank you for staying with us. We assure you that your next visit will be replete with only comfort and pleasant moments.

Stay Well,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 28 November 2017 via mobile

One of the worst and dirtiest hotels i have ever stayed in, honestly disgusting.

There was no toilet roll or towels in the room on arrival

Every wall and surface was grubby and marked

Nearly everything was broken or had a dodgy repair effort attempted on it : chain lock for door, bedside lamps, towel rail, bathroom sink

The bathroom was disgusting, it made me feel like showering was a waste of time as you had to go in there, by the time you got out the shower back to your bed your feet were black with dirt. The bathroom sink was made of rotting wood and had a terrible repair job done on the tap leaving it wonky with silicone everywhere

The safe was locked shut by a previous guest

They provided a kettle and 2 cups yet no tes or coffee not that i would have drunk of the gross stained cups

There were few people there and the staff all hung out on the first floor dining area shouting at eachother down the corridor or deciding to do their tasks like sweeping at midnight which keeps you awake.

Woke me up both mornigs at 7:30 to tell me breakfast was ready despite it being open until 10:30 on the second day they rang multiple times as if to say hurry up so they didnt have to wait. Couldnt speak a word of english so didn't understand i didnt want to eat there.

The only plus was the reception staff, Location and the moderately comfy bed.

Have hoestly stayed in better hostels that are 1/10th of the price paid here

Wouldnt go back if you paid me

Stayed: November 2017, traveled as a couple
Thank kieron f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PurpletreeWestMarret, General Manager at West Marret Hotel, responded to this reviewResponded 2 January 2018

Dear Sir.,

Greetings from Purpletree Place West Marret!

Thank you for sharing your feedback that has inspired us to reevaluate our services and implement remedial measures wherever necessary. We strive to transform every aspect of a guest’s stay into a revitalizing experience and regret to learn about the glitches that marred your stay. Please be assured that our flawless hospitality has earned us many laurels and we request you to treat your recent visit as an aberration rather than the norm at our hotel.

Once again, thank you for staying with us. We assure you that your next visit will be replete with only comfort and pleasant moments.

Stay Well,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 November 2017 via mobile

I was here for one week official trip from 29 October 2017.
*Never book this option*
-Misleading pictures as walls have torn wallpapers.
-No restaurant (No room service.) So you have to go out every time .
-A small and nasty kitchen where they make so called breakfast (Same menu everyday). Idly,sambar, pongal,bread,jam.
Won't recommend if you are travelling for long duration.

-Dirty washrooms (No hot water sometimes)
-Dirty linen and towels
-No proper lights If you'd like to read.
-Only Tamil channels (Local Cable)
-Slowest WiFi ever seen.
-Unprofessional staff.
SEE ATTACHED PICTURES.

Stayed: November 2017, traveled on business
Thank Vishvendra G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PurpletreeWestMarret, General Manager at West Marret Hotel, responded to this reviewResponded 4 November 2017

Dear Sir.,

Greetings from Purpletree Place West Marret!

Thank you for sharing your feedback that has inspired us to reevaluate our services and implement remedial measures wherever necessary. We strive to transform every aspect of a guest’s stay into a revitalizing experience and regret to learn about the glitches that marred your stay. Please be assured that our flawless hospitality has earned us many laurels and we request you to treat your recent visit as an aberration rather than the norm at our hotel.

Once again, thank you for staying with us. We assure you that your next visit will be replete with only comfort and pleasant moments.

Stay Well,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 14 October 2017 via mobile

I am an avid traveller and never seen such a worst management. They literally make you stand on road and don't even know how customer is treated. The manager while talking over the phone just hangs up the call and does not even have courtesy to listen. Such erratic people.
Did not check trip advisor reviews, most of the people have termed this hotel awful.. Truly it's awful.

Stayed: October 2017, traveled on business
Thank dnitesh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PurpletreeWestMarret, General Manager at West Marret Hotel, responded to this reviewResponded 2 January 2018

Dear Sir.,

Greetings from Purpletree Place West Marret!

Thank you for sharing your feedback that has inspired us to reevaluate our services and implement remedial measures wherever necessary. We strive to transform every aspect of a guest’s stay into a revitalizing experience and regret to learn about the glitches that marred your stay. Please be assured that our flawless hospitality has earned us many laurels and we request you to treat your recent visit as an aberration rather than the norm at our hotel.

Once again, thank you for staying with us. We assure you that your next visit will be replete with only comfort and pleasant moments.

Stay Well,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 8 October 2017

They can cancel your booking at any point of time and says there are no available rooms and they will make you stand in the road. Worst management that i've ever seen in my life. If you are going with family, then don't prefer this hotel.

Room Tip: Better please find some other hotel..
  • Stayed: April 2017, traveled as a couple
    • Service
Thank Saravana K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PurpletreeWestMarret, General Manager at West Marret Hotel, responded to this reviewResponded 10 October 2017


Dear Sir.,

Greetings from Purpletree Place West Marret!

Thank you for sharing your feedback that has inspired us to reevaluate our services and implement remedial measures wherever necessary. We strive to transform every aspect of a guest’s stay into a revitalizing experience and regret to learn about the glitches that marred your stay. Please be assured that our flawless hospitality has earned us many laurels and we request you to treat your recent visit as an aberration rather than the norm at our hotel.

Once again, thank you for staying with us. We assure you that your next visit will be replete with only comfort and pleasant moments.

Stay Well,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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