We stayed in the 5th floor of the hotel for 2 nights with 9 person and 4 rooms during 24th Dec 2018 to 26th dec 2018. The check in was easy and quick but the reception guys are not very sure about the meal plan. We had MAP and they were pretty confused. They are not very fluent in either English or Hindi so is the problem I guess.
Rooms were clean and spacious. The view of the lake from our two rooms are nice. They served dinner in the roof top restaurant and there was no Buffet. We had to order ourselves 1 hour prior and they served it. The service was not very professional. I found lack of communication between the staffs and they need a good manager to overcome the issue.
The staffs are cordial and helpful despite the language problem they tried hard to satisfy us. Madurai is a very congested city but the location of this hotel is a bit away from the hustle-bustle of the city. Parking facility was good but our driver complained that there was no toilet facility for the drivers. This area need to be updated as most of the travelers having own car for their tours.
Overall experience is very good.
- Free Parking
- Breakfast included