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Reviewed 1 September 2018

Classic Sarovar Portico is a great hotel, with friendly personnel, free WiFi, clean rooms and great value for money .Its is a typical business hotel located in the heart of the city. Front office staff is friendly and very polite , the warmth and friendliness is quite visible. Rooms are of acceptable size, furniture in sleeping area is fine. The beds are soft with fresh linen and having good fragrance. Really could sleep comfortably.
Bath linen is not sufficient and didnt met the expectation, very old towels and stained, and torn. The wall is bulged on the entrance and clearly shows the wear and tear and the age. The balcony window glass was damaged in my room and i noticed the same crack of windows from parking in many room side.Loved the restaurant staff, they gave a very personal and warm experience.They accommodate my last minute request of Onam Festive Lunch for my family. Thank you very much for the effort,, Great staff and Service..

Date of stay: August 2018
  • Trip type: Traveled with family
    • Value
    • Location
    • Service
1  Thank anishv434
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnidhKB, General Manager at Classic Sarovar Portico, responded to this reviewResponded 3 September 2018

Dear Anish,

Greetings from Classic Sarovar Thiruvananthapuram!!

We thank you for sparing your precious time to share your review of your recent visit at the Classic Sarovar. We greatly appreciate your trust and loyalty to our hotel. I am very pleased to hear that our entire bunch of exciting team has taken care of you well and have made you comfortable. I will be sure to share your compliments with the team to continue to inspire and motivate them to deliver exceptional customer service.

We do our very best to serve all our guests needs the best way we can and I am delighted to hear that you had enjoyed the hospitality with us.
We appreciated your concern and We have noted the concerns that you have highlighted regarding bath linens and we are working towards improving the same
we are going for renovation very soon and will rectifying all the issues soon.
Once again, thank you for your review and we look forward to having you as our guest again in the near future.

Kind regards,
Anidh KB
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 21 August 2018 via mobile

Hotel is nice but amenities are really poor especially bedsheets,towels are really weird. The hotel is saying 4 star category but isn't maintaining category 4. Hotel staffs are really good and awesome people. All of front office staffs and restaurant captain mr robin and his team treated as nice and warmly. Hotel needs to enhance the quality of amenities however lovely staffs in all departments. Front office guys are really helpful. Hotel needs to improve...

Date of stay: August 2018
Trip type: Traveled solo
1  Thank TelbinC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnidhKB, General Manager at Classic Sarovar Portico, responded to this reviewResponded 24 August 2018

Dear Telbin,

Greetings from Classic Sarovar Thiruvananthapuram!!

We thank you for sparing your precious time to share your review of your recent visit at the Classic Sarovar. We greatly appreciate your trust and loyalty to our hotel. I am very pleased to hear that our entire bunch of exciting team has taken care of you well and have made you comfortable. I will be sure to share your compliments with the team to continue to inspire and motivate them to deliver exceptional customer service.

We do our very best to serve all our guests needs the best way we can and I am delighted to hear that you had enjoyed the hospitality with us.
We appreciated your concern and We have noted the concerns that you have highlighted regarding room linens and we are working towards improving the same
Once again, thank you for your review and we look forward to having you as our guest again in the near future.

Kind regards,
Anidh KB
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 11 August 2018 via mobile

It is perhaps the best hotel to lodge self at - if u want to stay close to MG Road (around 750 meters from hotel)
The staff us courteous, food is good. Its arnd 15mins drive to the airport and takes even lesser in mornings.

Date of stay: July 2018
Trip type: Traveled on business
1  Thank Sanjay S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnidhKB, General Manager at Classic Sarovar Portico, responded to this reviewResponded 24 August 2018

Dear Sanjay,

Greetings from Classic Sarovar Thiruvananthapuram!!

We thank you for sparing your precious time to share your review of your recent visit at the Classic Sarovar. We greatly appreciate your trust and loyalty to our hotel.

I am delighted to hear that you had enjoyed the hospitality with us.

Once again, thank you for your review and we look forward to having you as our guest again in the near future.

Kind regards,
Anidh KB
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 21 July 2018

Had a short stay for 2 days. Decent property. Advantage of being very close to the Padhmanbha temple.
Breakfast and food were quite good. What impresses one is the behaviour and responsiveness of the staff.

Room tip: Higher floors better
Date of stay: July 2018
  • Trip type: Traveled on business
    • Rooms
    • Cleanliness
    • Service
1  Thank naresh_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnidhKB, General Manager at Classic Sarovar Portico, responded to this reviewResponded 21 July 2018

Dear Naresh,

Greetings from Classic Sarovar Thiruvananthapuram!!

We thank you for sparing your precious time to share your review of your recent visit at the Classic Sarovar. We greatly appreciate your trust and loyalty to our hotel. I am very pleased to hear that our entire bunch of exciting team has taken care of you well and have made you comfortable. I will be sure to share your compliments with the team to continue to inspire and motivate them to deliver exceptional customer service.

We do our very best to serve all our guests needs the best way we can and I am delighted to hear that you had enjoyed the hospitality with us.

Once again, thank you for your review and we look forward to having you as our guest again in the near future.

Kind regards,
Anidh KB
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 28 June 2018 via mobile

Booked the room for my client, who is came to meet a very important person.
Welcoming was Great,Offered 711 room with one extra bed.
Nice room, very comfortable room, with our requests we have received and met our expectations.
But made us/my client/other person that, the food quality which is very very poor, we have ordered 2 beef dish,chapathi,and 3 juice.
Beef is too hard,no tastes, no Masala, - in the local restaurant we will get good quality food.....but we never expected the same.
I was the person who suggested the classic to other but the food experience was verybelow average.
Take it as very seriously, it can be happened to others also in the future.
The head cook can be taken care these point, I have lost the client because of my wrong dinning direction to them.
Thank you all the hotel staff which is given the great service expected food.

PrijithBaker

Date of stay: June 2018
Trip type: Traveled with friends
Thank PrijithBaker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnidhKB, General Manager at Classic Sarovar Portico, responded to this reviewResponded 29 June 2018

Dear Prijith,

Greetings from Classic Sarovar Thiruvananthapuram!!

We thank you for sharing this wonderful feedback with us and our fellow travellers based on the recent experience you had in the hotel.

Your words of appreciation towards the location of the hotel and the hospitality you enjoyed during your stay delights us and encourages us to keep serving our guests with similar seamless experience in the future.

We are happy that you shared your valuable feedback based on the recent experience you had in the hotel.

we have unfortunately fallen short of our goal during your recent stay with food. I have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. Please accept our sincere apology for the issue faced.

Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you Thiruvananthapuram

We look forward to seeing you soon.

Warm regards
Anidh KB
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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