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Reviewed 15 February 2019

I stayed in the Hotel in Februari. The room I got was not only dirty it was filthy. After complaining next day, I got a suite. Which was very nice and regularly cleaned. I would still suggest the Hotel manager to check Hotel rooms occasionally for cleanliness and maintainance. Even the suite needed some repaires.
The staff in Restaurant were very pleasant to talk to.

Date of stay: February 2019
  • Trip type: Traveled as a couple
    • Location
    • Cleanliness
    • Service
Thank anandm504
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Tvm, Manager at Keys Select Hotel, Thiruvananthapuram, responded to this reviewResponded 4 weeks ago

Dear Mr.Anand
Hope this email finds you in high spirits. Thank you for sharing feedback on your recent stay at Keys Select Hotel, Thiruvananthapuram. We appreciate your feedback, as it is indeed the pre-eminent barometer by which we can measure our achievements and shortfalls ,in providing the best of services to our valued guests, such as yourself.
While it is our principal focus to immediately address and resolve issues that our guests face, it is clear that we have not risen up to your expectations in this instance. I have taken up with all concerned on your feedback and May I assure you all necessary measures are put in place to ensure such inconvenience is never experienced.
Mr. Nithin, our guests are of extreme importance to us and we greatly value your feedback. We thank you for your valuable feedback and look forward to your valuable patronage and assure you of our best attention and services on all future visits.
Best Regards
Sreekanth
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 14 February 2019 via mobile

food was very tasty.good service fathima,sujith and vishnu.specialy thanks to chef sarath.stay was comfortable.nice place,all staff are excellent service.i am first time visit in trivandrum very good place
.

Date of stay: February 2019
Trip type: Traveled with family
Thank 1orel3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Tvm, Manager at Keys Select Hotel, Thiruvananthapuram, responded to this reviewResponded 4 weeks ago

Dear Guest
Thank you for sharing feedback on your recent stay at Keys Select Hotel, Thiruvananthapuram.
We have passed on your compliments to all the team members; they felt greatly motivated by your positive comments. It is always our endeavor to ensure that every one of our guests who visit us enjoys a happy and memorable stay and May I assure you of our best efforts to consistently maintain our standards in keeping with Keys signature experiences.
It is indeed thoughtful of you to have spared the time to give us this valuable feedback
Thank you once again for your positive comments and we look forward to have you with us in the coming days and assure you of our best services and fullest attention at all times.
Best Regards
Sreekanth
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 13 February 2019 via mobile

Very good experience over all the best place to stay friendly staff good food clean room good location near to railway station bus stand stayed with my family for one day trip will be coming back overall a good experience

Date of stay: January 2019
Trip type: Traveled with family
Thank Shifana A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Tvm, Manager at Keys Select Hotel, Thiruvananthapuram, responded to this reviewResponded 4 weeks ago

Dear Ms Shifana Thank you for sharing feedback on your recent stay at Keys Select Hotel, Thiruvananthapuram. We have passed on your compliments to all the team members; they felt greatly motivated by your positive comments. It is always our endeavor to ensure that every one of our guests who visit us enjoys a happy and memorable stay and May I assure you of our best efforts to consistently maintain our standards in keeping with Keys signature experiences. It is indeed thoughtful of you to have spared the time to give us this valuable feedback Thank you once again for your positive comments and we look forward to have you with us in the coming days and assure you of our best services and fullest attention at all times. Best Regards Sreekanth Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 10 February 2019 via mobile

We stayed in keys hotel last month on leisure .....we really enjoyed their hospitality starting from the reception
People are too good on their they also serve delicious food for each meal . Rooms are also maintained well
Will definitely come back during our next visit to trivandrum special thanks to chef micheal and chef sarath,sujith,vishnu ,fathima. All of them taken care me nicely thanks to them

Date of stay: January 2019
Trip type: Traveled on business
Thank vishnuvichuc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Tvm, Manager at Keys Select Hotel, Thiruvananthapuram, responded to this reviewResponded 13 February 2019

Dear Mr. Vichu Thank you for sharing feedback on your recent stay at Keys Select Hotel, Thiruvananthapuram. We have passed on your compliments to all the team members; they felt greatly motivated by your positive comments. It is always our endeavor to ensure that every one of our guests who visit us enjoys a happy and memorable stay and May I assure you of our best efforts to consistently maintain our standards in keeping with Keys signature experiences. It is indeed thoughtful of you to have spared the time to give us this valuable feedback Thank you once again for your positive comments and we look forward to have you with us in the coming days and assure you of our best services and fullest attention at all times. Best Regards Sreekanth Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 10 February 2019 via mobile

The room was not cleaned properly and when I checked in there were human faeces all over the toilet. Absolutely disgusting!!

I guess there is a first for everything. I would give it a 0 star if I could.

The rooms also need better maintenance as they don't look as good as the pictures online.

One more think to keep mind, there is no one at the hotel to help you. It's definitel not a 4* hotel

Date of stay: February 2019
Trip type: Traveled solo
Thank nithinf2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Tvm, Manager at Keys Select Hotel, Thiruvananthapuram, responded to this reviewResponded 13 February 2019

Dear Mr.Nithin
Hope this email finds you in high spirits. Thank you for sharing feedback on your recent stay at Keys Select Hotel, Thiruvananthapuram. We appreciate your feedback, as it is indeed the pre-eminent barometer by which we can measure our achievements and shortfalls ,in providing the best of services to our valued guests, such as yourself.
While it is our principal focus to immediately address and resolve issues that our guests face, it is clear that we have not risen up to your expectations in this instance. I have taken up with all concerned on your feedback and May I assure you all necessary measures are put in place to ensure such inconvenience is never experienced.
Mr. Nithin, our guests are of extreme importance to us and we greatly value your feedback. We thank you for your valuable feedback and look forward to your valuable patronage and assure you of our best attention and services on all future visits.
Best Regards
Sreekanth
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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